Accepting insurance premium without explaining conditions

Dial Direct Insurance Reviews - dialdirect.co.uk
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driveanything's review of Dial Direct Insurance Reviews - dialdirect.co.uk

“Accepting insurance premium without explaining...”

★★☆☆☆

written by driveanything on 19/01/2016

You requested a company letter stating that I had never claimed or been in an accident with my company car for 20 years. The letter was sent by my company. I then received a letter dated 17th Jan from you stating that without this confirmation before 30th Jan I would have to pay £304.54 extra. I phoned and you agreed you had actually had the company letter but decided I could not claim a NCB because other company employees were allowed to drive the car. I fail to see the relevance of this. By this time of course you had my money and if I cancelled it would cost me £38 for 5 days insurance. I cancelled but feel cheated because if I had had an accident during this short insurance period you obviously would not have paid. My insurance started on the 14th Jan and was cancelled on the 19th. I feel entitled to my money back for this five days.

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Customer_Team's Response to driveanything's Review

Written on: 22/01/2016

Hi, Thank you for your review. I am sorry to hear that you are not happy with our service and that you had issues with your no claims discount being processed. If you would like me to look into this for you, I would be happy to help. Please call our customer service team and ask to speak with me. Kind Regards, Keri

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