Covea Car Insurance Reviews - www.coveainsurance.co.uk

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Covea Car Insurance www.coveainsurance.co.uk

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Latest Reviews

★☆☆☆☆

“DONT WASTE YOUR MONEY HERE”

Written on: 19/02/2017 by Jeremiah368 (1 review written)

THIS IS THE WORST INSURANCE COMPANY EVER I HAD THIRD PARTY HIT ME FROM BEHIND WITH CCTV AND THERE ENGINEER SAID MR D MONGER IT WAS MY FAULT. THEN THEY IMPOSED CONDITIONS ON USE BASICALLY I COULD NOT USE INSURANCE FOR WHAT I PAID FOR . THEN THEY IMPOSED THIRD PARTY COVER ONLY . I SURRENDERED 20 YEARS + NO CLAIMS TO GET INSURANCE DOWN RATED TO 5 YEARS AFTER THIS NO FAULT INCIDENT I NOW HAVE 2 YEARS NCB TELEPHONE MANNER IS UNBELIEVABLE I RECORDED MINE SO THEY COULD NOT IGNORE WHAT WAS… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 02/02/2017 by Marianuria (1 review written)

I had a small accident with my car, only a little crack close to the front light. Covea recommended DWS Slough to repair my car, Car was collected on the 08th December 2016 and it wasn't ready until 13th January 2017, a Lorry hit my car meanwhile it was in the garage being repaired, Nobody informed me of the accident, I found out only by chance,on 3 occasions I was told that the car will be ready in a couple of days and it never was, they never answered their phones. I complained to Covea for… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 28/01/2017 by Olson119 (1 review written)

Accident 24 hours ago, already trying to pretend I hadn't told Halifax(whom I thought were the insurers) of an MS90 licence endorsement when I had. They said I'd be called back but not a bit of it. The way its been handled so far is appalling verging on shambolic. I can see a rough and very expensive ride ahead...KEEP AWAY!… Read Full Review

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★☆☆☆☆

“Absolutely shocking insurance company ”

Written on: 18/01/2017 by Kristianmorris (1 review written)

Hi, I just want to add to coveas well earned bad reviews, I was in a non fault accident and to cut a long story short the car is in for repair but covea will not cover the full repairs they'll replace new wheels but will not replace the tyres even tho the repairers have told them they need to be, they won't repair a spring as they are trying to state it's due to wear and tear, they tell lies constantly, never return calls at all, the staff are obviously very poorly trained as they cannot log… Read Full Review

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★☆☆☆☆

“Hastings Direct underwritten by Covea”

Written on: 28/12/2016 by nigelc (2 reviews written)

Fine until you make a claim, avoid at all costs… Read Full Review

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★☆☆☆☆

“They are used by the RAC”

Written on: 03/12/2016 by 338Ball (1 review written)

This company should be avoided. They tell you that they need to asses liability before any repairs can take place. This misleading. The courts use the engineering report generated by the repairer as evidence. My accident happened in august and was quite clearly not my fault I was side swiped by another motorist. Before I even described the accident they wanted to go 50/50. The only way you get contact from this company is if you initiate it. It is now December and I feel no closer to getting my… Read Full Review

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★☆☆☆☆

“lost claim due to their lies twisted statement...”

Written on: 29/09/2016 by davymarshall (1 review written)

lost claim due to their lies twisted statement around lost case and a lot of money do not use… Read Full Review

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★☆☆☆☆

“Beyond incompetent ”

Written on: 02/08/2016 by Jair156 (1 review written)

Accident a month ago ,excuse after excuse,one member of staff saying they needed documentation ,another saying they had it. WHo do you believe ?????? Now being told it could be weeks or even months ,for verification .No sympathy no truth telling nothing !!!!!! Please if you value you sanity and your purse avoid this company like the plague. I am unable to purchase another car or insure one until this is sorted .Until then all I have had is Huh HUh on the phone… Read Full Review

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★☆☆☆☆

“Incompetent,”

Written on: 06/11/2015 by Egglad (1 review written)

Car written off by a hit and run driver. All communications were led by me. Promised calls never materialised and the settlement figure was a joke! This was through the RAC. Do not use at any cost… Read Full Review

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★☆☆☆☆

“Stay away from this company”

Written on: 14/06/2015

Accident 5 weeks and counting before repair will be completed needs new front nose, cant supply courtesy car even though its covered garage they use has been poor. All communication has been left to me to find out whats going on poorest customer support I have come across ever. Be Wiser have been no better and need to provide a rating scale for their recommendations so poor insurers cant behave like this… Read Full Review

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★☆☆☆☆

“Waste of space”

Written on: 01/07/2014

I was hit by another vehicle in November 2012, the driver of which did not inform her insurance. Covea eventually collected my car and provided a hire vehicle, as per the contract, but because of the delay in processing the case because of the other party, the car hire took longer than expected. It was agreed that the fault lie in the other party, and that my no claims discount would be unaffected. After Christmas 2012, while I was still waiting for Covea's vehicle assessment, I was… Read Full Review

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★☆☆☆☆

“ COVEA INSURANCE wouldn' recommend to my worst enemy”

Written on: 13/06/2014 by kimwhyte (2 reviews written)

When taking out your car insurance with a broker, ask them if they use Covea Insurance. If they answer yes stay well clear. Had my accident on the 9th may they didn't send someone to pick my car up until the 27th may. Its now the 13/06/2014 and i'm still in a hire car. My car is a cat d. Had an accident that wasn't my fault, the other party hit me twice. First in the side then up the rear. She was driving an automatic hit the gas both times instead of the brake. Covea have offered me £2770… Read Full Review

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★☆☆☆☆

“5 Months and still Waiting for resolution!”

Written on: 16/11/2013

June 2013, we had the misfortune to be involved in a accident, which wrote off our car. Nov 2013 - to this day the claim has not yet been resolved, even though we have asked the Ombudsman's help. Totally clueless to what's been going on - staff not forthcoming with information! Meantime we've had to rent a car, which doesn't come cheap. Wouldn't recommend this company to anyone, hopefully if there are plenty of complaints they may be prevented from trading. Covea is made up of 3 companies… Read Full Review

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