written by Snowball22 on 12/10/2019
The customer adviser was excellent she was very helpful very understanding which help with to calm down considering I have never made a claim plus the other party that was involved were very abusive towards me and she just kept talking to me I cannot fault anything about her and the way she handled the call
written by Tracey099 on 10/07/2019
I dealt with a person on live chat, he was very helpful and efficient.
written by Grape3 on 11/06/2019
I would like to give the person I dealt with a glowing reference as he talked me through everything that was needed from me. Nothing was too much trouble. This took me nearly 1hour on the phone, I was getting a bit agitated but he was patient with me and talked me through what was needed. I have nothing but a good experience on the phone and would not hesitate to recommend my friends .
written by PiperClark103 on 03/06/2019
Phoned on behalf of parent who had an accident. Staff member who took the call was friendly, sympathetic and helpful. Would recommend.
written by 12Chapman on 01/06/2019
The person I dealt with was very knowledgeable and helpful, my car was damaged by another car, not my fault, the person I dealt with explained all the options available to me which helped me to decide what route to take in having my car repaired. Thanks for the unbiased friendly help, it made things so much easier at such a stressful time.
written by CodyMcGee394 on 31/05/2019
Your operative was amazing. She was reassuring and extremely efficient . I felt that everything would be sorted and she reduced my stress level no end
written by sarahgedwards on 31/05/2019
The claims handler was very helpful, peronsable and knowledgeable. He made the whole situation easy to deal, which is exactly what people want after an accident which can be a very stressful time.
written by 289MacKinnon on 30/05/2019
I would only mention that the time taken was extreme and that a call-back would have been better when I was put on Hold so that you could speak to the other party involved. I have not come across this before when dealing with insurance company's.
written by on 30/05/2019
I spoke to the person I dealt with on the phone who was able to answer all my questions with regard to what was going to happen next and she was able to sort out the pick up of my car and the Hire car being dropped off...she was very helpful and courteous...
written by yrMay457 on 30/05/2019
Excellent service helpful and considerate would use again if required where very helpful and quick to help with my claim
written by michaelcoombs on 29/05/2019
The person I dealt with was both businesslike and friendly during our call, giving me the options available to me in a cheerful and upbeat manner. There were some details of my policy that i was unable to recall and he clarified exactly the nature of my policy. He even kept his cool when there were some technical problems and had to ask for some details to be repeated. All in all his manner and professionalism was a credit to you company.
written by Kelly242 on 29/05/2019
After calling Commercial Legal following a car accident I was involved in, I spoke to a person who was extremely helpful, kind and reassuring. She explained everything really well and answered all my questions. I finished the call feeling happy and confident that everything was being handled professionally and timely. The person I dealt with was exactly what I needed after such a horrible experience.
written by shavas5 on 28/05/2019
The assistant was friendly and efficient. She waited patiently while I found the information I needed to give her. Wonderful service I did not feel rushed and my query was dealt with by the end of the call. Efficient service.
written by Tind19 on 28/05/2019
The person I spoke to was great he made everything easy and supported me through the lengthy process of reporting my accident. Offered to call me and sort out everything for me. Thank you
written by on 27/05/2019
After having a bump on bank holiday Monday contacted commercial and legal and spoke to a lovely young lady who went through the claim process clearly and concisely. It was a painless procedure unlike some companies they knew what they where doing anything that I didn’t understand was explained clearly. Even though they were extremely busy today I did not have to wait ages to be connected to an advisor. All in all I would recommend them to everyone.
written by Sukisoo1 on 25/05/2019
Was feeling very upset .re someone reversed into my car door while i was in a shop. But after speaking with claims person .all information i needed was given .so great service.thank you.
written by 1968Dixon on 25/05/2019
Straight to the point and very thorough. Used easy to understand questions and covered all aspects of the accident.
written by Emery315 on 23/05/2019
Had a motoring accident.Contacted insurance and spoke to an customer service manager who was very helpful and surportive the whole process was stress free. My car is being collected next day for repair.A big thanks to the person I dealt with.
written by Pammmy on 23/05/2019
Being a bit shaken up and having waited some time to get through to my Insurance Company I was so relieved to get to speak to somebody and start the ball rolling with regard to getting everything sorted out after the accident. The person I dealt with came to the rescue who was very knowledgeable and professional and made it all very easy for me with a lovely telephone manner. He went through everything and explained what would happen next which helped immensely. Thank you.
written by Teeaitch on 22/05/2019
Straightforward questioning, polite and patient customer services representative - eventually. Longest automated service ever come across before having this proper conversation.
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