Written on: 01/03/2013 by DFman (11 reviews written)
These guys are hopeless, designing a system to drive you insane.
Started on the web site for car insurance, lots of detail onto the system -outcome no quote allowed, you will have to phone. Ages then listening to annoying messages, being passed around, all the same detail tortuously repeated and recorded, scripts read – then the phone goes dead. I ring back – all details have been erased by the idiot operator and you have the pleasure of starting over again for the third time.
Want to complain? No point - all roads on the web site lead back to exactly where you started two hours before. Customer torture at its best - well done the Coop!
As rated by real users
" Canceled policy and no claim bonus " Read More
" Not 2Gether breakdown cover " Read More
Written by Gonzo.DooDah
" Good phone line and price " Read More
" Excessive Admin/Arrangement fees " Read More
" Late and poor phone response - staff cutbacks? " Read More