Geoffrey Insurance Car Insurance - www.geoffreyinsurance.com

Geoffrey Insurance Car Insurance - www.geoffreyinsurance.com
★★★★★
4.6
89.0% of users recommend this
  • Customer Service

  • Value For Money

Geoffrey Insurance Car Insurance - www.geoffreyinsurance.com Summary

"At Chaucer Direct we’re proud of our reputation for delivering excellent service and products to a growing community of customers. Your feedback helps us continue to improve, and we welcome all your contributions. If you ever feel that we have got it wrong with the service you have received, please contact us to give us the chance to put it right."

Media Gallery for Geoffrey Insurance Car Insurance - www.geoffreyinsurance.com

Latest Reviews

“I found the process easy ”

★★★★☆

written by JaniahDickinson149 on 17/04/2024

The process was easy and the price was the best that I could find on the comparison web site in the end I saved £400 for my car insurance compared to my present company and they was quite cheap compared to what other companies was quoting. The market has gone crazy with the quotes that I found when you try to get a like for like policy. It will be interesting what price is quoted next year.

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“Straightforward process & competitive prices.”

★★★★★

written by H.E. on 09/04/2024

I have just renewed my car insurance with Geoffrey Insurance as it was the cheapest on the market, after my current insurance company hiked up my renewal by an extortionate amount. It was simple & hassle-free to sign-up & everything was explained clearly before purchase. I was glad to see a phone number available in the event you may need to speak directly to an agent, always handy. Can't comment on what they're like if you have to make a claim (hoping I will never need to). Thank you for making the process straightforward.

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“Easy peesy ”

★★★★★

written by 345Hahn on 06/04/2024

Very competitive prices I must say...easy to access everything needed clearly stated instructions. Highly recommend which I have done to my cousin and she took out same day, well pleased with her quote.

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“Try Geoffrey Insurance before anybody else!!”

★★★★★

written by mfRobb286 on 06/04/2024

Very easy to navigate around the website, and I’m not techno savvy at all. It was all step by step explained , very reasonably priced extras. Registered for my anccout straight away and printed my insurance certificate off straight away. And would highly recommend them to anyone who needs car insurance.

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“Excellent”

★★★★★

written by on 05/04/2024

Having been loyal to another broker for ten years, I felt extremely frustrated when I was given only two days notice that the "family fleet insurance" I had held for that time had been discontinued. No alternatives were offered. I found "Geoffrey" on "Money Supermarket" (a last resort) after looking at other comparison sites. The whole process has been extremely easy. I am particularly impressed that I can access my Insurance online to make changes, etc rather than having to phone. Also, no £100 "arrangement fee" as charged by my previous broker is a definite bonus! Very impressed with "Geoffrey" so far.

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“Insuring a Park home”

★★★★★

written by Toonarmy2 on 04/04/2024

After a few points of clarification was most proficient in completing our purchase. The cover offered was superior to any we found elsewhere on the market.

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“Great insurance company ”

★★★★★

written by Ralph290 on 04/04/2024

Very easy to navigate on line and offer a great service at a fantastic price. I couldn’t be happier. If you’re looking for a great service at a more than reasonable price then this company is for you. The background checks for no claims are fantastic. They found that I had a year extra on my stated no claims and adjusted the price immediately.

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“Quick easy competitive ”

★★★★★

written by Rose190567 on 03/04/2024

Perfect service, price

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“fantastic service all round”

★★★★★

written by Sweeney166 on 02/04/2024

Took out a policy with Geoffrey because I just got my current insurers renewal that wanted to increase my premium by £300 for no reason other than greed, so tried Geoffrey and they beat the renewal price by over £400 even beating what my current premium costs so therefore it was a no brainer to take out there policy so glad there are decent insurers out there deffinately recommend anyone coming up for renewal or taking out insurance to try Geoffrey first

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“I feel outraged, betrayed, deceived and humiliated”

★☆☆☆☆

written by on 30/03/2024

I feel outraged, betrayed, deceived and humiliated by Geoffrey insurance company. My car insurance Starting day 13th March 2024 and I have paid for the year. I had a bad memory of the years of no claim bonus so I called the Geoffrey insurance company to change the 7 years to 8 years of no claim bonus on 28th March 2024. The man at the customer service was helpful and then told me that I have to pay an extra £498.63. I was shocked. The amount for a simple modification was unbelievable to me. I called customer service again about the amount. The lady also said that more years of no claim bonus entails a higher sum assured. I looked at the certificate of motor insurance and I was surprised to see that I have a brand new insurance starting today on 28th March 2024. I have to pay an Amendment Fee £25 and Initial Premium £473.63 In the previous 8 years, other modifications had been carried out at the insurance companies did not cost such enormous sums, and they did not start insurance with a new date. They did a new insurance for a lot of money but I thought I only had to pay a handling fee for the change. I feel cheated by Geoffrey. There is also a problem with the website. The chat Agent wrote that "Your proof of no claims can be sent to us in one of the following ways: By uploading this via My Account online". But there is no such option and cannot be uploaded in My Account. And I sent my proof of no claims. My previous insurers provided me with sufficient information in all cases by email. Geoffrey's emails contain poor information. Geoffrey is a very bad insurer, I do not recommend anyone!!

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“Total stitch up think twice”

★☆☆☆☆

written by on 27/03/2024

Setting up the policy was simple paying the money was simple but getting missed information on to the policy was impossible so I will not be taking a policy out with the company . . .and because I phoned to say there was information missing on my policy they would charge me £25.00 .. . NOT GOOD COSTOMER SERVICE

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“Friendly and easy to access”

★★★★★

written by Bangura24 on 24/03/2024

It been absolutely a pleasure to be part of Geoffrey family, the start was friendly and accommodating.

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“First time user”

★★★★★

written by Oberlisc on 21/03/2024

Geoffrey Insurance quote came in £200 cheaper than my renewal with my previous insurer of 10+years, I hope we have a good experience and many years of future business, the only issue I had while taking out the insurance was the automated payment system wouldn't accept my card, so after speaking to a Representative the payment went straight through.

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“Car insurance”

★★★★★

written by Ron73 on 21/03/2024

Site was easy to access. Good information and prices. Easy to access payment with a choice of how to pay.

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“Seamless service”

★★★★★

written by Cassius329 on 20/03/2024

Easy to book a policy online and all documents e-mailed immediately. The layout and contents of the documents was very good with lots of details and laid out well. i had cause to make a small amendment to my policy and I used the "online chat" facility to do so. Impressively a live agent was speaking to me with hardly any delay and made the change with no hassle. Very impressed with the service from Geoffrey Insurance so farand premium was very competitive.

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“Cheapest ”

★★★★★

written by Bonyblod on 19/03/2024

A lot cheaper than my existing company, with a lot more benefits with the policy.

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“New car insurance policy”

★★★★★

written by BobandWillow on 19/03/2024

I am very happy with the amount I can pay on a monthly basis, which includes protection for my no claims bonus. I would definitely recommend Geoffrey Insurance to my friends and family. There was nothing I didn't like about the whole process of setting up my new policy. Many thanks.

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“First class!”

★★★★★

written by JohnRandLizS on 19/03/2024

Good value for car insurance, and good people to deal with.

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“Private registration number ”

★★★☆☆

written by on 17/03/2024

I was very disappointed that when I changed to my private registration plate in the first couple of days, my insurance went up in price by a considerable amount over the year. I have never experienced this before as private plates should not be considered a modification. I feel like I have been ripped off .

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“Best value and good rating on trust pilot. 50% cheaper ”

★★★★★

written by HelenaBradley29 on 15/03/2024

Really good value. Accessed via Go Compare and got like for like policy for £401 which was over £200 cheaper than renewal with direct Lint. Included RAC cover at top package with Geoffrey Plus

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Our helpful community of likeminded people will be happy to answer any questions that you have.

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Asked by Rooneyann on 17th February 2024 Report this content
Would it cost more money to put my partner on my insurance

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Answers (1)
Report this content RedKiaRio Written on: 20/02/2024
Hi, may I suggest you use a comparison site as you can add or remove drivers to get the best Quote. I was very happy with Geoffrey insurance how ever this year the price has gone up a lot, and have decided to renew elsewhere. Please note however the main Driver of the car MUST be the main driver, all insurance companies are clamping down on this especially if there is a claim. Hope this helps.
Asked by robeli on 9th October 2014 Report this content
How can I renew my policy?

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Answers (1)
Report this content Notoverthehillyet Written on: 17/10/2014
The company will contact you once the policy is due for renewal. I have been with them for 3 years now and they send me a letter advising me of the renewal date, the cost and no claims bonus. I pay by standing order and the letter states (if memory serves) that if I am happy with the cost of renewal I should do nothing and the payments will come out of my account as normal. If not then I can cancel by phone or letter.
Asked by andykohut on 16th September 2014 Report this content
I have not had required car insurance for the past 2 years as I have been out of the UK supporting coalition forces but am now due to return. I have a copy of my previous NCD dated 10 Aug 2012. Please can anyone let me know if this is okay so I can go ahead and apply for insurance through this company?

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Answers (2)
Report this content Notoverthehillyet Written on: 16/09/2014
I am not an insurer but my limited knowledge says you will have lost the NCD. I did Google it and there were some rather daft suggestions eg no claims then the NCD is safe. Cannot see that being relevant since if one is not driving then they would not be incurring a risk? My personal feeling is to contact Chaucer who really do have some great people working for them - only they can offer you a truthful answer. Could well be that as there is a "forces" reason there could well be exceptions BUT DO NOT QUOTE ME. Good luck.
Report this content alan.c6767 Written on: 16/09/2014
In the past they have given me credit for NCD but that was a NCD greater than just 2 years. I think you'd be lucky to get anyone to honour it, might just have to accept it's gone. The people at Chaucerdirect are very helpful and they're prices are very good, phone them and talk, you may be pleasantly surprised!
Asked by Heathern85 on 31st August 2014 Report this content
How much will it cost me to cancel my current insurance policy? My partner has purchased new insurance for our new car.

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Answers (4)
Report this content Davidfuller123 Written on: 01/09/2014
I don't actually know if you get charged, but I would stay with Chaucer direct as I've had problems over the past and they are quick to respond and get the problem sorted out and they are I think one of the cheapest insurer's out there that actually care. hope this has help you but I cant give you information that I'm not sure off
Report this content Notoverthehillyet Written on: 01/09/2014
I have not tried to do that. I would imagine that insurance can be cancelled during the policy with a small admin cost (or at least that is my expectation). I would phone Chaucerdirect and ask them. My experience of talking with these guys has always been positive and they are very approachable.
Report this content IainBuk Written on: 02/09/2014
Ask your current insurer !
Report this content excellent123 Written on: 10/09/2014
To be truthful I cancelled nearly a year ago and cannot remember if there was a charge. If there was it must have been a small one otherwise I would have remembered. They were very good and cancelled my policy with no fuss. The only reason I cancelled was because I wanted my son on my insurance but he was too young for them to insure.
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