Chaucer Direct Car Insurance Reviews - www.chaucerdirect.co.uk

Prospect House, Thanet Way, Whitstable, Kent, CT5 3FD
★★★★★
4.8 / 5
96% of users recommend this
  • Customer Service

  • Value For Money

Description (provided by business)

Chaucer Direct was launched in 2008. We provide Car Insurance, Van Insurance and Learner Driver Car Insurance online, through price comparison sites, and through our UK-based contact centre where we constantly strive to deliver the best customer service in the business. Defaqto has rated our Car Insurance product as 5-star (their highest rating) for three years running, and our Van Insurance product has just been given their 5-star rating for 2014. We love to hear from our customers, good or bad, as it helps us to recognise what we're doing well and understand where we need to make improvements. We look forward to hearing from you. Chaucer Direct.

Summary

"At Chaucer Direct we’re proud of our reputation for delivering excellent service and products to a growing community of customers. Your feedback helps us continue to improve, and we welcome all your contributions. If you ever feel that we have got it wrong with the service you have received, please contact us on sally.macdonald@chaucerdirect.co.uk to give us the chance to put it right."

Media Gallery for Chaucer Direct Car Insurance - www.chaucerdirect.co.uk

Chaucer Direct Car Insurance - www.chaucerdirect.co.uk

Latest Reviews

★★★★★

“Great renewal price”

Written on: 19/04/2014 by joCahill220 (1 review written)

Unlike others, Chaucer direct don't 'load' the renewal premium. They are really helpful when you need advice. So very different from most brokers and Insurance companies I've dealt withy over the years… Read Full Review

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★★★★★

“The best telephone conversation with an agent ever!”

Written on: 16/04/2014

I happened to speak to Jeffery Treynier - I think that's his name - quite late after receiving a message requesting me to register a new card in order for my insurance to be renewed. I was really impressed by his manner. He was polite and expressed a real confidence in what he was doing so that what might have been a somewhat stressful experience for me passed by so smoothly. If all Chaucer Direct's agents are like him then I'd say that they've got a really competent and helpful staff on… Read Full Review

By Chaucerdirect

Written on: 17/04/2014

Thank you very much for your kind comments and for taking the time to write a review. I am delighted to hear that the customer service you experienced was to a high level. We pride ourselves on offering first class customer service with friendly, knowledgable and efficient staff.

All the best,
Steve

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★★★★★

“How refreshing!”

Written on: 16/04/2014

Phone answered promtly, did not have to go through a load of options, the advisor was helpful and knowledgable. I could not ask for anything else. So different to my experience with a lot of other companies… Read Full Review

By Chaucerdirect

Written on: 16/04/2014

Hi, thank you for writing a review. I am glad to hear that your experience dealing with our call centre was quick and efficient. We do pride ourselves on offering first class customer service with professional and knowledgable staff.

All the best,
Steve

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★★★★★

“Polite Friendly Service”

Written on: 15/04/2014 by Milsymac (1 review written)

I have just renewed my car insurance from Chaucer Direct. After having to take up car insurance a year ago, having driven company cars for the past fifteen years some of the quotes I received were astronomical to say the least. I then found Chaucer Direct through a comparison site. They were prepared to listen to my past history, and with a letter from my previous employer ,made it possible to insure my car at a reasonable cost. With this in mind when it came time to renew, I had no hesitation… Read Full Review

By Chaucerdirect

Written on: 16/04/2014

Hi, I am delighted to hear that we were very competitive with our pricing for you and that you have renewed your insurance with us. I am also pleased that you are very satisfied with the customer service you experienced. Thank you for taking the time to write this review.

All the best,
Steve

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★★★★★

“Taking out New Car Insurance”

Written on: 15/04/2014 by MichaelBT (1 review written)

Despite a glitch in trying to complete payment, for car insurance, I found the site easy to use and was pleasantly surprised to find on re-visiting that the essential inputs had been kept. The e-mail confirmation was swiftly received and I contacted Chaucer Direct by phone for advice. The phone was answered extremely quickly and I spoke to a very pleasant, very helpful chap, who very quickly gave me the advice I needed without the need of going through the modern day painful experience of… Read Full Review

By Chaucerdirect

Written on: 15/04/2014

Thank you for taking the time to write your review. We'd like to take this opportunity to welcome you as a new customer and thank you for choosing us for your Car Insurance. I am pleased to hear that your experience with us has been refreshing, as well as professional and efficient.

All the best,
Steve

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★★★★★

“execellent rewarding service well done very polite ”

Written on: 12/04/2014 by Yasminf189 (1 review written)

the service was absolutely brilliant would definatly recommend to a friend or neighbour who was looking there was no hidden elements everything was explained to me in great detail im well pleased with the result well done Chaucer a first class service keep up the great work… Read Full Review

By Chaucerdirect

Written on: 14/04/2014

Hi,

It's great to hear that you were pleased with the customer service you received and that everything was explained clearly to you. Thank you also for taking the time tio write this review.

All the best,
Steve

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★★★★★

“Caring, compassionate, helpful!”

Written on: 11/04/2014 by mr-qtj (1 review written)

Thank you so much for your very quick response and confirmation that I have now taken over as the insured person for MW0* *** (Nissan Micra Spirita) as per the reviewed schedule which was attached to your e-mail following my wife’s untimely death at the early age of 67 from complicated but fast acting multiple medical problems as you could see from the death certificate. It is so pleasing to see that a large company can show such a fast, understanding, and compassionate response in this type… Read Full Review

By Chaucerdirect

Written on: 11/04/2014

I am sorry to hear that your wife has passed. Thank you for writing this review and it's good to hear that the staff members that dealt with your enquiry, showed compassion and understanding and were able to make the changes needed to your policy quickly and efficiently, at what can only be a very difficult time for you.

Kindest Regards,
Steve

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★★★★★

“All round excellent company”

Written on: 10/04/2014 by jennyjand (1 review written)

I have been extremely impressed with Chaucer Direct and now have both of our cars insured with them. They are friendly and efficient to deal with, quick with their admin and excellent value for money. Every member of the team that I have spoken to has been equally helpful and lovely to deal with. I have been recommending them to friends and family and will continue to do… Read Full Review

By Chaucerdirect

Written on: 11/04/2014

Hi, thank you for your kind comments and for also recommending us to your friends and family. We do pride ourselves on offering the highest level of customer service at all times, so I am pleased to hear that the service you have experienced has been to this level. Thanks again for writing a review.

All the best,
Steve

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★★★★★

“First Class Service”

Written on: 10/04/2014 by shelley66 (1 review written)

When I was in a motorway accident I simply retrieved my insurance docs from my phone and called Chaucer. The member of staff was first class and gave a full explanation of the procedure thereafter. She arranged for me to be collected by a recovery vehicle(30 minute wait for the vehicle, couldn't believe my luck). The communication thereafter was again without fault. I received a decision about the car within 48 hours and any advice required was given, even information regarding the transfer of… Read Full Review

By Chaucerdirect

Written on: 10/04/2014

Hi, I am delighted to hear that the service you have received from us has been exceptional and that you were fully informed and updated throughout the claims process. We always aim to offer the highest level of customer service at all times. Also, it's good to hear that you're pleased with your renewal price and thank you for remaining a loyal customer.

All the best,
Steve

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★★★★★

“Really Good people to deal with.”

Written on: 10/04/2014 by jefferstheman (1 review written)

Having to move insurers as Chaucer do not provide Multicar insurance. Pity as they are a great company to deal with and single car premiums very fair… Read Full Review

By Chaucerdirect

Written on: 10/04/2014

Hi, thank you for your comments and for writing this review. We do plan on introducing Multicar in the future and hopefully we can welcome you back as a customer once this service is live.

All the best,
Steve

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★★★★★

“Chaucer - a very good insurance company”

Written on: 08/04/2014 by PhilipMcCallum99 (1 review written)

Chaucer, was competitive, friendly and great to deal with. I had to phone them to amend my policy and also use the breakdown cover, they were very helpful and efficient with no problems. Didn't like the music they played whilst on hold (better with classical;) but wasn't kept on hold that long anyway, so can live with that. 10/10 for Chaucer… Read Full Review

By Chaucerdirect

Written on: 09/04/2014

Hi, I'm pleased to hear that your enquiry was dealt with efficiently and our staff were helpful with the amendments to your policy. Thanks for writing a review and I will also pass on your comments with regards to the music.

All the best,
Steve

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★★★★★

“Superb customer support and good value”

Written on: 08/04/2014 by 68Mead (1 review written)

Very helpful customer service recieved when purchasing car insurance. Particularly helpful advisor who helped us to save money and choose the best product. I would highly recommend this company to friends and family as they seem to be very good value when comparing using the typical comparison sites. I liked that I could speak to an advisor straight away, and did not have to wait more than a minute or so. Overall, an excellent company that are much better and personal than a lot of the… Read Full Review

By Chaucerdirect

Written on: 08/04/2014

Thank you for your kind comments and for taking the time to write this review. I'm glad to hear that our sales advisor was helpful and that your enquiry was dealt with efficiently.

All the best,
Steve

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★★★★★

“Chaucer Direct the guide to why I rate them as the best”

Written on: 03/04/2014 by AndyCLK230 (1 review written)

So looking to buy and shop around for a good deal on your car insurance policy? I have had lots of powerful and convertible sports cars and lots of different policy's with many different insurance company's... direct line, admiral, elephant, adrian flux, just to name a few. I will always go with the most competitive quote offering the best cover and options i.e courtesy car, window repair etc. I had Chaucer direct for 2 years on my pride and joy BMW Convertible and every time you call them they… Read Full Review

By Chaucerdirect

Written on: 04/04/2014

Hi,

Thank you for your kind comments. We take customer service very seriously and it is a priority to offer our customers a high level of professional service at all times, so I'm pleased to hear that you have received the care and attention as expected from us. We're sorry to see you go this year, but thank you for taking the time to write this review and hope to welcome you back next year.

All the best,
Steve

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★★★★★

“WOULD RECOMMEND TO ANYONE !! GREAT CUSTOMER SERVICE !!!”

Written on: 03/04/2014 by APROPAK (1 review written)

GREAT CUSTOMER SERVICE. RANG THEM TODAY TO DO LITTLE CHANGE TO MY POLICY DUE TO THE FACT THAT I'VE MADE MISTAKE FILLING IN ON-LINE QUOTE. SERVICE PROVIDED BY THE SALES ADVISOR WAS OUTSTANDING !! QUICK AND VERY PROFESSIONAL, CALL ANSWERED QUICKLY, GREAT APPROACH TO CUSTOMER. SHE LEFT ME IN GOOD MOOD FOR THE REST OF THE DAY. THANKS !!… Read Full Review

By Chaucerdirect

Written on: 07/04/2014

Thank you for taking the time to write a review. I am pleased to hear that your query was dealt with promptly and professionally. I will ensure this member of staff is recognised for her great customer service.

All the best,
Steve

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★★★★★

“Excellent customer service”

Written on: 02/04/2014 by hthomas2014 (1 review written)

I would like to extend my thanks to Kerrie Williams and Chaucer Direct for the quality of service in dealing with my enquiry. It is entirely refreshing to deal with someone knowledgeable, pleasant and helpful in managing a fairly complex request and I am delighted that currently both our cars are insured with Chaucer. I appreciate that it is not a particularly easy job to deal with a multitude of different callers, their different attitudes and expectations, but I am glad that whatever those… Read Full Review

By Chaucerdirect

Written on: 02/04/2014

We take customer service very seriously and I am extremely pleased to hear that you have experienced the high level of customer care and attention that we aim to deliver each and every time. I will ensure that our member of staff is recognised for their service and thank you also for taking the time to write this review.

All the best,
Steve

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★★★★★

“Car Insurance - Excellent Service”

Written on: 01/04/2014 by rosedan (1 review written)

Our car, for which we had comprehensive insurance with Chaucer, was written off as we drove through traffic lights and as the other driver denied liability and there were no witnesses there was no way to prove our innocence. We had excellent and sympathetic attention from the Claims Department, our car was collected within a few days and our payout, less the policy excess, was received less than a week after the collision. We had our no claims bonus reduced as we did not have it protected… Read Full Review

By Chaucerdirect

Written on: 01/04/2014

Hi there, I'm delighted to hear that your claim was handled very quickly and efficiently through a difficult and stressful time. Thank you for writing this review and for remaining a loyal customer.

All the best,
Steve

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★★★★★

“Going the extra mile”

Written on: 28/03/2014

As this is the first time that I am taking my car to France for > 20 days < I was very concern about the status and costs. John Gullet was very kind and helped to allay my worries, he even confirmed with his superior just to make sure. In comparison to the other companies that I had researched Chaucer gave me a very good price.. Thank you Tricia … Read Full Review

By Chaucerdirect

Written on: 31/03/2014

I'm glad to hear that a member of our team was able to offer you the advice and information required to alleviate your worries and concerns. Thank you for your review and enjoy your trip to France.

All the best,
Steve

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★★★★★

“5 star service you can't fault”

Written on: 25/03/2014 by LisaS1 (1 review written)

I had an accident and following photos sent to the claims handler they confirmed the car was written off, the value of the car and after my acceptance, bank details obtained and paid to; the claim was settled all in 1 day. I can't thank them enough, after the unsettling experience of the accident which shook me up, to know that you can trust the insurance company to sort it out, tell you what's what and sort it and to do it all in a day, fantastic.. It was my first claim and can't praise them… Read Full Review

By Chaucerdirect

Written on: 26/03/2014

Thank you for taking the time to write your review. I am delighted to hear that we handled your claim fast and efficiently through what is a very stressful and unsettling time. All the best, Steve

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★★★★★

“Excellent service with great communication.”

Written on: 24/03/2014 by BertDunk (1 review written)

I had a non fault accident on 3rd February to which I had to pay my excess to the repairer of my vehicle, I automatically thought that I would have to wait at least 6 - 12 months for the claim to be resolved, but my advisor at Chaucer assured me that they were would be very pro active in recovering loses as was proved correct when I received my excess amount back via a cheque on the 21st March just over 6 weeks later! What impressed me even more was the phone and email communication over that… Read Full Review

By Chaucerdirect

Written on: 25/03/2014

Thank you very much for your review. I am pleased to hear that you experienced great customer service and were kept informed throughout what can be a very stressful time. All the best, Steve

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★★★★★

“Efficient and friendly”

Written on: 24/03/2014 by Abelg359 (1 review written)

Found Chaucer Direct online via a comparison site. They are good value but what is striking is that every time i have to deal with someone (renewal, change of vehicle, whatever) of course every time I speak to a different person, but all of them without exception have been polite, friendly, efficient, knowledgeable and the matter is dealt with very quickly. Perhaps this should not be an exceptional experience but it is, to the extent that felt I would add my review when I rarely do this. Car… Read Full Review

By Chaucerdirect

Written on: 24/03/2014

Thank you for your kind comments and for taking the time to write a review. Our staff pride themselves on being friendly, efficient and professional at all times and I am pleased to hear that you have experienced this each time you have needed to contacted us. All the best, Steve

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