Chaucer Direct Car Insurance Reviews - www.chaucerdirect.co.uk

Prospect House, Thanet Way, Whitstable, Kent, CT5 3FD
★★★★★
4.8 / 5
96.4% of users recommend this
  • Customer Service

  • Value For Money

Description (provided by business)

Chaucer Direct was launched in 2008. We provide Car Insurance, Van Insurance and Learner Driver Car Insurance online, through price comparison sites, and through our UK-based contact centre where we constantly strive to deliver the best customer service in the business. Defaqto has rated our Car Insurance product as 5-star (their highest rating) for three years running, and our Van Insurance product has just been given their 5-star rating for 2014. We love to hear from our customers, good or bad, as it helps us to recognise what we're doing well and understand where we need to make improvements. We look forward to hearing from you. Chaucer Direct.

Summary

"At Chaucer Direct we’re proud of our reputation for delivering excellent service and products to a growing community of customers. Your feedback helps us continue to improve, and we welcome all your contributions. If you ever feel that we have got it wrong with the service you have received, please contact us on sally.macdonald@chaucerdirect.co.uk to give us the chance to put it right."

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Chaucer Direct Car Insurance - www.chaucerdirect.co.uk

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Latest Reviews

★☆☆☆☆

“Ridiculous charges for one simple change to policy”

Written on: 30/07/2014 by RiverLee101 (1 review written)

I called up to change the registration of my car, one simple change that was completed whilst I was on the phone to the company. Right at the end of the phone call, they dropped the bombshell that I needed to pay 20 pounds just to have this change made. Had I been making a major change to the policy, one that required more work then I would have been happy to pay a charge but the amendment was made whilst I was on the phone & only 7 characters needed to be typed, hardly meriting such an… Read Full Review

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★★★★★

“excellence of service. ”

Written on: 04/07/2014 by 123yo (1 review written)

The service so far has been very good. Because as yet I've not actually encountered a problem, I'm not seeing that anything could improve on the service I've received to date! I'm very impressed with how quickly I received the paper documents for my insurance too! So, I am a really happy customer so far! A huge thank you to all of the teams of chaucer direct! You've been efficient and quick! :)… Read Full Review

By Chaucerdirect

Written on: 04/07/2014

Hi, I am delighted to hear that you are pleased with the customer service you have experienced to date. Thank you for your kind comments and for taking the time to write a review.

All the best,
Steve

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★★★★★

“A friendly and efficient renewal experience”

Written on: 28/06/2014 by LucyLamb (1 review written)

I was extremely pleased with the renewal service. As always I had left it until the last minute, and so I was pleased that I got through to a helpful human being very quickly. Once it had renewed I was made aware of other services/additions to the policy. These were suggested in a friendly rather than a pushy way, which I appreciated. Thank you… Read Full Review

By Chaucerdirect

Written on: 30/06/2014

Hi, I am glad to hear that you were pleased with the customer service while renewing your policy and that you found our sales advisor helpful and friendly whilst explaining the additional services. Thank you for your feedback and for taking the time to write your review.

All the best,
Steve

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★★★★★

“Defaqto 5" Rated”

Written on: 27/06/2014 by colisi (1 review written)

I was insured with AA last year and noticed they used Chaucer Insurance. When my renewal notice came through I decided to check if I could go direct and was delighted to find I could and it would save me £20 per year. Chaucer is also Defaqto rated 5* which gives me the confidence that the company is one of the best. … Read Full Review

By Chaucerdirect

Written on: 30/06/2014

Hi, thank you for taking the time to write a review. I am glad to hear that you have become a direct customer and we were able to save you money on your policy.

All the best,
Steve

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★★★★★

“Brilliant insurers!”

Written on: 25/06/2014 by VickyT84 (1 review written)

When someone hit my car late last year and drove off I was devastated. But when explaining the situation to Chaucer they were really helpful at every step of the process and eventually after a long fight with the other persons insurance they got all my excess back for me and gave me a really good insurance quote for this years insurance, better then anywhere else. Would recommend them for ease of renewal, customer relations and just general good quality service. Thank you!… Read Full Review

By Chaucerdirect

Written on: 26/06/2014

Hi, many thanks for taking the time to write a review. I am delighted to hear that you are pleased with the customer service and care that we provided through what can be a very stressful time.

All the best,
Steve

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★★★★★

“Difficult times”

Written on: 24/06/2014 by sbCooney244 (1 review written)

After devastating news of cancer in the family - a few changes needed to be made to our car insurance policy. I was connected to Ryan who was really polite and very caring whilst we are going through difficult times. Thank you CHAUCER will be renewing our policy with you… Read Full Review

By Chaucerdirect

Written on: 25/06/2014

Hi, I am sorry to hear of your bad news and I'm glad that a member of our staff was polite and caring whilst dealing with your insurance amendments. Thank you for taking the time to write your review.

All the best,
Steve

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★★★★★

“Fabulous experience”

Written on: 24/06/2014 by Tomlowe (1 review written)

This was the best service xperience I've had with insurance. From the lovely choice of music whilst waiting to the clarity, ease and friendliness of the gentleman at your end. He was polite, well spoken and nothing was too much trouble. Well done Chaucer… Read Full Review

By Chaucerdirect

Written on: 24/06/2014

Hello and thank you for your kind words. I am delighted to hear that the service you received was to your complete satisfaction. Thank you for writing your review.

All the best,
Steve

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★★★★★

“Fantastic First Impression ”

Written on: 20/06/2014 by JavionMills (1 review written)

Called them on the Friday to arrange my insurance. Guy on the phone was very helpful and went out of his way to make sure that everything and more was sorted out. Documents arrived on the Saturday morning. Couldn't fault it. Would definitely recommend to family and friends. Well worth paying a little bit extra for great coverage and service… Read Full Review

By Chaucerdirect

Written on: 20/06/2014

Hi, thank you for taking the time to write a review. I am glad to hear that you are pleased with the customer service you received was helpful and efficient.

All the best,
Steve

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★★★★★

“great company to use”

Written on: 15/06/2014 by McMillanfd157 (1 review written)

you could not wish for a better company for help and imformation well done to all staff… Read Full Review

By Chaucerdirect

Written on: 16/06/2014

Hi, I am delighted to hear that you are pleased with the customer service you received. Thank you for your review.

All the best,
Steve

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★★★★☆

“Too early to say ...”

Written on: 12/06/2014 by CindyCochrane (1 review written)

I can only review the service received setting up this policy but so far I have no complaints. The certificate arrives two days after setting up this policy and I hope that they do not let me down by auto renewing which I have not agreed to… Read Full Review

By Chaucerdirect

Written on: 12/06/2014

Hi, thank you for taking the time to write a review. Your policy will not auto renew unless you agree to this. I am glad to hear that you are pleased with the service you received so far.

All the best,
Steve

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★★★★★

“I couldn't ask for more from a car insurance company”

Written on: 11/06/2014 by rossnfcollins (1 review written)

Chaucer gets all the basics right, but it does so much more. They are very good value. However, they reward customer loyalty offering lower rates to renewing customers than they would to new customers. In a world where deals are always offered to new customers this is rather refreshing. I have had many calls with the team. These have covered many different things. Making a claim when I wrote off a car. that was easy but well done. Juggling no claims discounts on two vehicles involving… Read Full Review

By Chaucerdirect

Written on: 11/06/2014

Hi, thank you very much for taking the time to write a detailed review. I am glad to hear that you are pleased with our overall service and with your renewal quote. We value all of our customers, whether new or existing, and pride ourselves on offering the highest level of customer service, so it's always great to hear feedback, whether positive or what we can improve upon.

All the best,
Steve

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★★★★★

“great”

Written on: 11/06/2014 by KianCoyne (1 review written)

Rosie made renewing my car insurance very easy . It was all sorted on a phone call in 3or4 mins … Read Full Review

By Chaucerdirect

Written on: 11/06/2014

Hi, I am pleased to hear that your renewal was processed quickly and efficiently. Thank you for writing your review.

All the best,
Steve

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★★★★★

“From a very satisfied customer upon policy renewal”

Written on: 08/06/2014 by viGray411 (1 review written)

This is our second year with Chaucer Direct. When it came to renewal we were impressed with the attitude and efficiency of the staff. We particularly liked the UK call centre staff, friendly and helpful...at least we could understand every word they were saying. Oh, and by the way, we liked the price too, at least the things we wanted were included like courtesy car and legal protection, not add-ons as with most other companies. Good service all round, thank you… Read Full Review

By Chaucerdirect

Written on: 09/06/2014

Hi, I am pleased to hear that you are impressed with the customer service and the renewal quote you received. Thank you for your kind words and for taking the time to write your review.

All the best,
Steve

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★★★★★

“Excellent service”

Written on: 07/06/2014 by TrinityRasmussen244 (1 review written)

Very helpful staff, competitive quotation. Highly recommended… Read Full Review

By Chaucerdirect

Written on: 09/06/2014

Hello, many thanks for the review. I'm pleased to hear that our member of staff was helpful and that your quote was competitive.

All the best,
Steve

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★★★★★

“Top class”

Written on: 06/06/2014 by Gunnri499 (1 review written)

I've just renewed my annual car insurance with Chaucer and I cannot praise the adviser that dealt with me highly enough. He while checking my details, discovered that my no claims discount had not been applied. He promptly amended the policy, refunded the difference on last years policy and set up this years at a lower rate, all with courtesy and professionalism. Now that's service!… Read Full Review

By Chaucerdirect

Written on: 09/06/2014

Hi, I am delighted to hear that you are pleased with the customer service you received and that our member of staff was courteous and professional.

All the best,
Steve

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★★★★★

“Fantastic customer service from Mark Downs”

Written on: 29/05/2014 by Triplep (1 review written)

I was overall impressed with the standard of service I received when I rang to change my policy over to a new car. The gentleman I spoke to was very helpful and efficient. By the time I had accepted my new policy it was already on its way to me via email. This is the second year we have delt with Chaucer Direct Car Insurance and we are very happy with the service and to continue in our dealings with them. We always compare prices on-line but haven't found anything that matches the policy from… Read Full Review

By Chaucerdirect

Written on: 30/05/2014

Hello and thank you for taking the time to write a review. I am glad to hear that you are pleased with the customer service you received from our member of staff and I will ensure they are recognised for this.

All the best,
Steve

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★★★★★

“Easy to renew and cheap too”

Written on: 23/05/2014 by Dejaz302 (1 review written)

Renewal came through, checked online was still the cheapest. Company easy to deal with and effieicnt… Read Full Review

By Chaucerdirect

Written on: 23/05/2014

Hello and thank you for your review. I am delighted to hear that you are pleased with your renewal price and that the service you experienced was quick and efficient.

All the best,
Steve

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★★★★☆

“My Second Year With Them:”

Written on: 20/05/2014 by TheEuropean (1 review written)

My Second Year With Them. They seem like a nice bunch, I had a bit of hiccup with them last year when I opened the account. They seem keen to hold onto existing business and are prepared to negotiate, they price matched the confused site quote. The team handler toady answered the phone in two rings and no menu options, how impressive was that? My call handler had it all done and dusted in 1 minutes top job. I would say give it a go, good call center not as good as Admirals in Canada, they… Read Full Review

By Chaucerdirect

Written on: 21/05/2014

Hello and thank you for your valued feedback. I am delighted to hear that you have remained a customer for a second year and that you are pleased with the customer service that you've experienced. Thank you for taking the time to write a review.

All the best,
Steve

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★★★★★

“Great service”

Written on: 19/05/2014

I have used various insurance companies before Chaucer and have to say their customer service and document-email drop box work really well, no problems, no having to call for everything and nothing seems to be a problem for customer services. As the title says... Great Service!… Read Full Review

By Chaucerdirect

Written on: 19/05/2014

Hi, many thanks for your valued feedback and for taking the time to write a review. I am glad to hear that you were pleased with the customer service you experienced.

All the best,
Steve

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★★★★★

“Brilliant customer service! ”

Written on: 16/05/2014 by Marquesu321 (1 review written)

This company is a delight to work with and each time I call I have been extremely satisfied with the level of service I've received. Will be happy to stay with them!… Read Full Review

By Chaucerdirect

Written on: 16/05/2014

Hello, I am pleased to hear that you are extremely satisfied with the customer service you received. Thank you for your review and have a great weekend.

All the best,
Steve

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