Excellent customer Service

Prospect House, Thanet Way, Whitstable, Kent, CT5 3FD
★★★★★
4.8 / 5
95% of users recommend this
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SteveDavies's review of Chaucer Direct Car Insurance - www.chaucerdirect.co.uk

★★★★★

“Excellent customer Service”

Written on: 22/07/2013 by SteveDavies (1 review written)

Dear Sir/Madam

Having just returned from holiday I found that you had not received my NCB from my previous insurers.I immediately phoned and spoke to an advisor.

Having been heavily involved with the recruitment of service industry personnel, I have to tell you that this man's attention to detail and smooth efficient professional attitude needs to be reported to you. He dealt well with my problems and I can only state that I wish he was one of my employees as he is a credit to both your company and it's training systems.

In this climate where it is so easy to complain I know how important it is to have positive feedback so I hope he will get a pat on the back for his efforts!!

Steve Davies

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By Chaucerdirect

Written on: 25/07/2013

Hi,

Thank you for taking the time to review your experience! I'm delighted to hear that you were so impressed with the service provided by one of our team members! He will indeed be recognised for the fab service he provided and I will make sure our director is aware of how lucky he is to have him working for us!

All the best,
Nicki

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