Charming, non scripted & human!

Prospect House, Thanet Way, Whitstable, Kent, CT5 3FD
★★★★★
4.8 / 5
95% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Chaucer Direct Car Insurance - www.chaucerdirect.co.uk

★★★★★

“Charming, non scripted and human!”

Written on: 16/07/2013

I have had the pleasure of having my car insurance renewal dealt with by a chap in your organisation.



I normally dislike phoning a call centre as I never receive the service that I would like or expect. Today I was “looked after” by this gentleman, who I believe is a great asset to your organisation.



I have not called Chaucer before as my dealings have been on line.



He was a joy to work with as

a) he didn’t appear to be reading rapidly from a script (if he was, then that makes what he did even more delightful, as it didn’t sound scripted!) I am a little deaf but not old, so some call centres drive me crazy as I have to ask them to speak slowly and clearly just so that I can understand what is being said

and

b) he was very sympathetic to the news that my husband was currently in the middle of claiming for an accident where an oil tanker drove into him...not pleasant.

This young chap had the skills to make me feel that he was not just after more money even though his sales skills did make me purchase more cover, which is why he is so great at his job, every body is happy. I wish more companies would employ these types of call handlers. Well done and thank you.

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By Chaucerdirect

Written on: 17/07/2013

Hi there,

The team here are all delighted to hear that you received such great service and were made to feel like a valued customer, which you most certainly are.

We take customer service very seriously as an organisation so it really means a lot to us when we get such great feedback.

Thank you so much for taking the time to your experience and I wish you and your husband all the best,
Nicki

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