Excellent customer service

Prospect House, Thanet Way, Whitstable, Kent, CT5 3FD
★★★★★
4.8 / 5
96% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Chaucer Direct Car Insurance - www.chaucerdirect.co.uk

★★★★★

“Excellent customer service”

Written on: 16/07/2013

Had to cancel my insurance with Chaucer Direct as my son was too young to be added when he passed his driving test. Pity as they were fantastic when I spoke to them.
Excelled at customer service and not just one of their advisers but all of them were very good.
No waiting on the telephone listening to boring automated messages either.
I will definitely return to them as the new insurers I have gone with are appalling.
They emailed my proof of no claims very quickly and I cannot say enough about how excellent they have been.
Keep up the good work.
Maybe in future it would be good to know they do not insure people under 23 years old.

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By Chaucerdirect

Written on: 17/07/2013

Hi there,

Thank you for taking the time to review your experience with us despite having to cancel your policy- I'm delighted to hear you found our customer service consistently good as we take it very seriously as a business.
I will take your feedback to my director regarding insuring younger drivers.

All the best,
Nicki

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