Amazing customer service

Prospect House, Thanet Way, Whitstable, Kent, CT5 3FD
★★★★★
4.8 / 5
96% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Chaucer Direct Car Insurance - www.chaucerdirect.co.uk

★★★★★

“Amazing customer service”

Written on: 02/07/2013

On actually ringing the wrong department in error to discuss a current claim, I was most impressed witht the customer service that was given by the agent. Although I did speak to the wrong department he was able to answer many of queries with extensive knowledge, to which I was most impressed. Although I rang out of hours to the wrong number I was most satisfied with the information provided by the agent being most helpful. He seems to be a credit to the business, and if this seems to be how everything is handled each time that I would need to speak to an insurance company I would most definatly remain a happy customer.

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By Chaucerdirect

Written on: 12/07/2013

Hi there,

I'm so pleased to hear that your experience when phoning through was positive and that you are a happy customer. We take customer service very seriously in all parts of the business so I'm glad to hear we're delivering on it. Thank you for taking the time to review your experience.

All the best,
Nicki

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