Brilliant & Friendly Service

Prospect House, Thanet Way, Whitstable, Kent, CT5 3FD
★★★★★
4.8 / 5
97% of users recommend this
  • Customer Service

  • Value For Money

stunner1951's review of Chaucer Direct Car Insurance - www.chaucerdirect.co.uk

★★★★★

“Brilliant and Friendly Service”

Written on: 27/06/2013 by stunner1951 (1 review written)

The Chaucer Direct customer service team is always helpful and friendly. I recently spoke to Joe Jury about a mid term alteration in cover. Joe was knowledgable, extremely helpful and made me feel like a valued customer.

They took the trouble to understand my circumstance and gave me great advice in a very professional manner.

I believe people make great organisations and Joe is a credit to Chaucer Direct.

I have no hesitation in recommending Chaucer Direct for car insurance. I was very pleasantly surprised when my renewal premium was very competitive. What a refreshing change from those motor insurers who entice you to deal with them by heavily discounting premiums as a new customer only to raise them substantially at first renewal.

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By Chaucerdirect

Written on: 01/07/2013

Hi there,
I'm delighted to hear that he provided such great service! I will ensure he is recognised by our director.

Thank you for taking the time to write a review and I'm so pleased to hear you were happy with your renewal and your experience with Chaucer Direct!

All the best,
Nicki

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Stunner1951's reply to Chaucerdirect's Comment

Written on: 01/07/2013

Hi Nicki

Thanks for taking the time and trouble to reply.

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By Chaucerdirect

Written on: 02/07/2013

Not at all- my pleasure!

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