Really helpful call centre staff

Prospect House, Thanet Way, Whitstable, Kent, CT5 3FD
★★★★★
4.8 / 5
97% of users recommend this
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Zeds's review of Chaucer Direct Car Insurance - www.chaucerdirect.co.uk

★★★★★

“Really helpful call centre staff”

Written on: 14/06/2013 by Zeds (1 review written)

My husband needed to change his insurance from a car to a van. The advisor was really helpful, polite and friendly but, after taking all the details, could not complete the transaction and made an extra call to check the reason. He agreed to keep the file open for an extra day so that I didn't have to start from scratch. Next day, I spoke to Joe who was also very helpful.

The call was answered reasonably quickly, I was helped efficiently and felt I'd had a personal service.

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By Chaucerdirect

Written on: 19/06/2013

Hi there,

I'm delighted to hear that you were happy with the service you received.I will ensure Joe is recognised for being so helpful! Thank you for taking the time to write a review.

All the best,
Nicki

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Zeds's Response to Zeds's Review

Written on: 19/06/2013

I forgot to mention, it was [name removed] whom I spent most of the time with on the first day - please recognise him too!

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