Excellent Customer Service

Prospect House, Thanet Way, Whitstable, Kent, CT5 3FD
★★★★★
4.8 / 5
96% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Chaucer Direct Car Insurance - www.chaucerdirect.co.uk

★★★★★

“Excellent Customer Service”

Written on: 10/06/2013

I initially had a bad experience with my policy due to an issue with the broker who arranged it. After months of despair and generally getting nowhere with the broker, I contacted Chaucer directly and received help and advice straight away. Within 2 weeks, thanks to Chaucer working behind the scenes, my issue was completely resolved by them even though Chaucer were not to blame!

Would I use Chaucer again?... Well I have, this weekend and I'm confident that I made the right choice.

  • No

    Have you made a Claim

  • Specialise in my Needs

    Reason for going with this company

  • Comprehensive

    Cover Taken

  • Older Drivers

    Driver Type

  • Customer Service

  • Value For Money

By Chaucerdirect

Written on: 19/06/2013

Hi there,
Sorry to hear you had a bad previous experience but I'm really pleased to hear you were happy with the service that we provided to you, directly. It's makes us very happy to hear that our direct model is working!
Thank you for taking the time to write such a lovely review.
All the best,
Nicki

Reply to this comment
Report this review