Misled

Prospect House, Thanet Way, Whitstable, Kent, CT5 3FD
★★★★★
4.8 / 5
96% of users recommend this
  • Customer Service

  • Value For Money

overture8's review of Chaucer Direct Car Insurance - www.chaucerdirect.co.uk

★☆☆☆☆

“Misled”

Written on: 01/06/2013 by overture8 (1 review written)

Took insurance with this firm and then was surprised to find that they didn't take no claims for a named diver on the previous policy. Then when I tried to cancel, they slapped a £60 cancelation fee on the bill. So with the first payment of £20, I bascially got changed £80 for nothing. Thanks Chaucer Direct.

  • No

    Have you made a Claim

  • Cheapest Quote

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  • Comprehensive

    Cover Taken

  • Lady Driver

    Driver Type

  • LV

    Previous Insurance Company

  • Customer Service

  • Value For Money

By Chaucerdirect

Written on: 03/06/2013

Hi there,

I'm sorry to hear that you feel this way - we would be grateful if you could contact the office so that we can understand the situation further.

If you could call us or email us with a number for us to call you on, quoting reference 'Review Centre 010613', that would be much appreciated.

All the best,
Nicki

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