Excellent customer service

Prospect House, Thanet Way, Whitstable, Kent, CT5 3FD
★★★★★
4.8 / 5
95% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Chaucer Direct Car Insurance - www.chaucerdirect.co.uk

★★★★★

“Excellent customer service”

Written on: 29/05/2013

It was very simple and easy to set up my policy initially and I've had to contact Chaucer a few times for different reasons since it started. Every time they have been efficient, friendly, clear and procise. It doesnt feel like im phoning a big call centre and my call is unimportant, it feels more personal. I phoned tonight and my call went past their opening hours but the gentleman on the phone (Mat Cook) didnt rush me, he listened to what I had to say and answered my query effectively. I am very impressed with the overall service and would highly recommend Chaucer Direct to friends and family.

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  • Comprehensive

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By Chaucerdirect

Written on: 30/05/2013

Hi there,

Really pleased to hear that you've been impressed with the service you've received- it's something we take very seriously here at Chaucer Direct and I will ensure that Matt is recognised for the fab service he provided. Thank you for taking the time to write a review and for recommending us!

All the best,
Nicki

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