Always friendly staff & great customer service

Prospect House, Thanet Way, Whitstable, Kent, CT5 3FD
★★★★★
4.8 / 5
97% of users recommend this
  • Customer Service

  • Value For Money

JaneCoggle's review of Chaucer Direct Car Insurance - www.chaucerdirect.co.uk

★★★★★

“Always friendly staff and great customer service”

Written on: 20/05/2013 by JaneCoggle (1 review written)

I have needed to call Chaucer Direct on a few occasions and Chaucer staff always answer the phone quickly and are always extremely friendly and helpful. I never feel rushed, staff are attentive and I feel like a valued individual customer. I have just spoken to a lady and she was really great. I have taken the time to give this feedback because I think it is very important in a time when less than exemplary customer service is prevalent to note when it is exemplary and it was exactly this great customer service which led me to take out insurance with Chaucer in the first place. Thank you Chaucer

  • No

    Have you made a Claim

  • Good previous service

    Reason for going with this company

  • Comprehensive

    Cover Taken

  • Lady Driver

    Driver Type

  • Sheila's Wheels

    Previous Insurance Company

  • Customer Service

  • Value For Money

By Chaucerdirect

Written on: 23/05/2013

Hi,

Thank you for taking the time review of your experience with us. I'm really pleased to hear that the team have delivered such great customer service- it's something we take really seriously here at Chaucer Direct and I will ensure our director is aware of your feedback.
All the best,
Nicki

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