Written on: 26/07/2013
Extremely rude staff who put the phone down on you after keeping you on hold for 15 minutes!!!!
Add to that they charged me £72.44 (to be paid immediately by debit card) to cancel my insurance when I no longer had the vehicle. They then write demanding another £20.21 which I furious about. Apparently even though their own customer service advisor said I could cancel my direct debit they no say they want another months payment!!!!
Failure to pay this they inform me will result in a debt agency contacting me. I have spoken to a solicitor at my local citizens advice bureau who informs me that they can't demand further money from me when they have sent me a letter confirming the insurance is now cancelled and the final payment of £72.44 has been paid.
I never complain about anything but this company are terrible and I don't want anyone else to fall victim to them.
As rated by real users
" One call make it so easy to renew your insurance all on line with e... " Read More
Written by montyman1
" WAITED TILL THE 14 DAY COOLING OFF PERIOD EXPIRED THEN RANG TO SAY ... " Read More
" Fast reliable affordable " Read More
" A barge pole would not be long enough " Read More
" Not even 1 star! " Read More