Poor Customer service

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Bell Car Insurance
★★☆☆☆
1.7
From 171 reviews
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  • Customer Service

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loGutierrez200's review of Bell Car Insurance

“Poor Customer service”

★☆☆☆☆

written by loGutierrez200 on 27/11/2016

My Bell Motor insurance is due. I missed the 21 days notice period to set up monthly direct debits and instead which is my fault.

I got a bill for the whole policy period to pay upfront

I phoned up customer services who said I can pay in two instalments to make it easier. I then said I would phone back shortly. I phoned back 10 mins later they said i had to pay all up front and was like speaking to a brick wall repeating the policy over and over. Saying there are no notes regarding two payments.

They said they had no record of my conversation and implied I was lying - very very poor and robotic customer services.

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