Terrible service, low attitude to customers

BeWiser Insurance Reviews - bewiser.co.uk
★★★☆☆
3.2
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maxim.yanvarev's review of BeWiser Insurance Reviews - bewiser.co.uk

“Terrible service, low attitude to customers”

★☆☆☆☆

written by maxim.yanvarev on 06/10/2014

That was the first time when I met such unprofessional approach to customer needs. the only easy way was to pay, but there was a different story to get a service! Although I contacted them myself immediately after application and run through the all items in application form, they were blaming me later that provided information was not correct although I was using the same form as in previous years and all were confirmed over telephone. They only wanted to increase the cost and no other options were offered. they were not interesting to make any efforts and look for anything else. I confirmed cancellation three times, but they were keep calling me every second day asking for confirmation as there was no information passed in their system and they were not in hurry to return my money!
I would never recommend them to anyone except my enemies.

Bewiserinsurance's Response to maxim.yanvarev's Review

Written on: 05/01/2015

Hi,

Thank you for taking the time to review our business, we apologise that you have had cause to complain and as we understand it is in relation to the cancellation of your policy.

We do appreciate all feedback and have noted your comments accordingly. Should you wish to do, please do not hesitate to contact our Customer Care department where we will assist you with all queries.

Kind regards,

Rohan

Reply to this comment

Bewiserinsurance's Response to maxim.yanvarev's Review

Written on: 05/01/2015

Hi,

Thank you for taking the time to review our business, we apologise that you have had cause to complain and as we understand it is in relation to the cancellation of your policy.

We do appreciate all feedback and have noted your comments accordingly. Should you wish to do, please do not hesitate to contact our Customer Care department where we will assist you with all queries.

Kind regards,

Rohan

Reply to this comment
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