Auxillis Reviews - www.auxillis.com

★★★★☆
4.2 / 5
559
83% of users recommend this
  • Customer Service

  • Value For Money

Summary

Note from Review Centre: Auxillis was previously known as Albany Assistance Ltd www.albanyassistance.co.uk
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Latest Reviews

★★★★★

“Courtesy car”

Written on: 19/08/2017 by 437Keating (1 review written)

My car was written off in an accident and I need a car to visit my dad in a care home. Auxillis was the company used by my insurers. The car was delivered promptly and was a lovely Toyota yaris. Excellent car and I wanted to keep it. I had the car for about three weeks and auxillis were in regular contact to ensure all was ok.all in all a good, reliable company. Would definitely recommend them… Read Full Review

Auxillis's Comment

Written on: 21/08/2017

Hello,

Thank you for the five star rating!

We're glad you enjoyed your hire vehicle and were able to help!

Kind Regards,

Auxillis Online Team

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★★★★☆

“All good”

Written on: 17/08/2017 by AlishaBoyd (1 review written)

Very good service. Good communication and timing… Read Full Review

Auxillis's Comment

Written on: 17/08/2017

Hi,

Thank you for the five star rating!

We're glad to have been able to help!

Kind Regards,

Auxillis Online Team

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★★★★★

“Great service in a stressful time”

Written on: 17/08/2017

After an accident which left me feeling stressed and vulnerable, Auxilis took over and out me at ease. The car they provided was fantastic and they regularly updated me on my situation. Answering my questions was never too much trouble either. Thanks, Auxilis!… Read Full Review

Auxillis's Comment

Written on: 17/08/2017

Hello,

Thank you for the five star rating!

Here at Auxillis, our customers are at the centre of everything we do and it’s great to see this has been passed down!

We're glad to have been able to help!

Kind Regards,

Auxillis Online Team

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★★★★★

“a caring insurance company”

Written on: 14/08/2017 by RPrice11 (1 review written)

all the team have been true professionals whilst always making me feel their top priority, no hassle no fuss nd made everything so easy, they have taken care of everything. I would definitely recommend them and will be returning next year to renew my policy… Read Full Review

Auxillis's Response to RPrice11's Review

Written on: 15/08/2017

Hi,

Thank you for the five star rating!

We're glad to have been able to help!

Kind Regards,

Auxillis Online Team

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★★★★★

“No stress no complaints”

Written on: 14/08/2017 by Vega97 (1 review written)

From the beginning it was made so easy for me going through the process, everything was explained to me on the process and procedures that I didn't have any questions to ask. The garage that repaired my car was very good. I had no problems with the courtesy car. Every thing was really simple for me, to be honest I didn't do very much it was all done for me. Can't recommend auxillis enough… Read Full Review

Auxillis's Comment

Written on: 14/08/2017

Hello,

Thank you for the five star rating!

Here at Auxillis, our customers are at the centre of everything we do and it’s great to see this has been passed down!

We're glad to have been able to help!

Kind Regards,

Auxillis Online Team

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★★★★★

“Great Service”

Written on: 14/08/2017 by isStiles473 (1 review written)

My new car had a rear end crash and I could not have had a better all round service Auxillis from the girls on reception to the quality of work done. Thank you… Read Full Review

Auxillis's Comment

Written on: 14/08/2017

Hello,

Thank you for the five star rating!

We're glad to have been able to help!

Kind Regards,

Auxillis Online Team

Reply to this comment
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★★★★★

“Excellent service”

Written on: 13/08/2017 by Hutchisonpn112 (1 review written)

Great service provided by this company and they supplied like for like car. Everything was explained to me per toy and they kept me updated at all times. Great service from a great company… Read Full Review

Auxillis's Comment

Written on: 14/08/2017

Hi,

Thank you for taking the time to review our services!

We really appreciate the feedback and will make sure to pass your comments onto our teams!

Kind Regards,

Auxillis Online Team

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★★★★★

“Friendly, knowledgeable, Professional ”

Written on: 13/08/2017 by jfBentley1981 (1 review written)

Excellent experience staff are amazing friendly understanding so professional made me feel at ease would definitely recommend 100% 5 star service Car was very clean and arrived when scheduled… Read Full Review

Auxillis's Comment

Written on: 14/08/2017

Hi,

Thank you for the five star rating!

Here at Auxillis, our customers are at the centre of everything we do and it’s great to see this has been passed down!

Kind Regards,

Auxillis Online Team

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★★★★★

“Good service, surprisingly good.”

Written on: 13/08/2017 by JeanHay292 (1 review written)

Never had a car accident before, in 23 years of driving. I was dreading the whole process of claiming, getting a hire car etc. I was wonderfully surprised by how easy it all was. Auxillis were great, explained everything in detail, car arrived the day after the accident. Couldn't fault them… Read Full Review

Auxillis's Comment

Written on: 14/08/2017

Hello,

Thank you for taking the time to review our services!

We're glad to have been able to help!

Kind Regards,

Auxillis Online Team

Reply to this comment
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★★★★☆

“Great customer service ”

Written on: 12/08/2017 by NickiB12 (1 review written)

Easy to deal with and very friendly customer focused staff. I would definitely recommend. The delivery and collection of the hire vehicle was quick and efficient. I can't find fault with the service they provided. Thank you… Read Full Review

Auxillis's Response to NickiB12's Review

Written on: 14/08/2017

Hello,

Thank you for the five star rating!

We pride ourselves on our employees having first class product knowledge which allows us to offer an efficient and effective service.

We're glad to have been able to help!

Kind Regards,

Auxillis Online Team

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★★★★★

“Excellent service”

Written on: 11/08/2017 by Rickhut (1 review written)

Very happy with the service everything was clear and easy to understand, and all went smoothly and hassle free. Thank you… Read Full Review

Auxillis's Response to Rickhut's Review

Written on: 11/08/2017

Hello,

Thank you for the five star rating!

We're glad to have been able to help!

Kind Regards,

Auxillis Online Team

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★★★★★

“great service from Auxillis brand new car was...”

Written on: 07/08/2017 by MelanyCraig281 (1 review written)

great service from Auxillis brand new car was delivered to my door on time as they promise every thing went smooth very please with the service and they will be my first choice in car hire… Read Full Review

Auxillis's Comment

Written on: 07/08/2017

Hello,

Thank you for taking the time to review our services!

We really appreciate the feedback and are glad to have been able to help!

Kind Regards,

Auxillis Online Team

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★★★★★

“no complaints,did exactly what it says on the tin ”

Written on: 01/08/2017 by AdanSnyder103 (1 review written)

no complaints,did exactly what it says on the tin… Read Full Review

Auxillis's Comment

Written on: 01/08/2017

Hi,

Thank you for the five star rating!

We're glad to have been able to help!

Kind Regards,

Auxillis Online Team

Reply to this comment
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★☆☆☆☆

“totally incompetent”

Written on: 29/07/2017 by LondynKirkpatrick68 (1 review written)

wasted an entire day of my life gaining nothing. they cant spell despite repeatedly giving me hours of issue… Read Full Review

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★★★★★

“Superb service”

Written on: 27/07/2017 by Sandown123 (1 review written)

I was so pleased with service. I am normally very sceptical of places,but credit where it is due. Such friendly helpful staff. Kept me informed at all times. My car was back when they said and repaired to perfection. Happy customer. Thankyou for all your help… Read Full Review

Auxillis's Response to Sandown123's Review

Written on: 28/07/2017

Hello,

Thank you for your kind words.

We really appreciate your feedback regarding our team and service.

Kind Regards,

Auxillis Online Team

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★★★★★

“Very good and quick service. Lovely people, very...”

Written on: 27/07/2017 by Kasia976 (1 review written)

Very good and quick service. Lovely people, very Friendly and helpfull… Read Full Review

Auxillis's Response to Kasia976's Review

Written on: 27/07/2017

Hi,

Thank you for taking the time to review our services!

We really appreciate the feedback and will make sure your comments are passed onto our teams!

Kind Regards,

Auxillis Online Team

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★★★★★

“HONEST, EXCELLENT, FRIENDLY”

Written on: 26/07/2017 by 174Allen (1 review written)

I had a very good experience with Auxillis. I had a very nice car which was delivered to my work place so I didn't have to worry about when I could receive the car. The car was very much up to date with all the computer inside which I didn't know how to use but hey I had a car to drive while mine was being repaired. I had the car for a few weeks first time round as I went on holiday and when I came back I didn't have to re-insure it either. I only paid for the petrol which I think was fair. I… Read Full Review

Auxillis's Comment

Written on: 26/07/2017

Hello,

Thank you for the five star rating!

We're glad to have been able to help!!

Kind Regards,

Auxillis Online Team

Reply to this comment
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★★★★★

“Car hire”

Written on: 24/07/2017 by CampbellMorales (1 review written)

After an accident auxillis were fantastic at sorting out a replacement car… Read Full Review

Auxillis's Comment

Written on: 24/07/2017

Hi,

Thank you for the five star rating!

Kind Regards,

Auxillis Online Team

Reply to this comment
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★★★★★

“Execellent service”

Written on: 23/07/2017 by Ingramyz1994 (1 review written)

Very happy and I would be happy to use them again… Read Full Review

Auxillis's Comment

Written on: 24/07/2017

Hi,

Thank you for the five star rating!

Kind Regards,

Auxillis Online Team

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★★★★★

“auxillis the best by far”

Written on: 13/07/2017 by darkyclarke (1 review written)

My car was smashed into as i was park my insurance company put auxillis in touch with me they phone me the next day to arange a new rented vehicle for me the next day, they were out standing had the vehicle for about three weeks which drove brillant no problems at all very good on fuel it got me from A-B while mine was getting sort out,my car was wittren off, once payed off,got another week to found another vehicle, they rang me to say when the vehicle was being pick up,i clean the vehicle the… Read Full Review

Auxillis's Response to darkyclarke's Review

Written on: 14/07/2017

Hello,

Thank you for the five star rating!

Here at Auxillis, our customers are at the centre of everything we do and it’s great to see this has been passed down!

We're glad to have been able to help!

Kind Regards,

Auxillis Online Team

Reply to this comment
Report this review Read 1 Comment
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