Auxillis Reviews - www.auxillis.com

★★★★☆
4.2 / 5
481
82% of users recommend this
  • Customer Service

  • Value For Money

Summary

Note from Review Centre: Auxillis was previously known as Albany Assistance Ltd www.albanyassistance.co.uk
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Latest Reviews

★★★★★

“Cannot Fault Service. Courteous staff Car was...”

Written on: 25/02/2017 by 157Vaughan (1 review written)

Cannot Fault Service. Courteous staff Car was delivered in the rain so the driver had carried out the vehicle check in the garage to save me going round in the rain and he pointed all the marks etc out to me as well as explaining the automatic stop start on it and the fact that it was diesel. I found that everyone I dealt with during the period that I had the vehicle to be very professional and extremely helpful and would recommend them to any of my friends and relatives… Read Full Review

Auxillis's Comment

Written on: 27/02/2017

Hello,

Thank you for your lovely comments regarding our team, we really appreciate it!

We're glad to hear that you would recommend us!

Kind Regards,

Auxillis Online Team

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★☆☆☆☆

“total rubbish”

Written on: 25/02/2017 by Keshawno1993 (1 review written)

No interest in you, your problems or issues. Give us your credit card number, agree to our contract and any thing we want to charge you for we will. Truly bad don't use them ask your insurance company for another car hire place. They can not even tell you who much a car is to hire… Read Full Review

Auxillis's Comment

Written on: 27/02/2017

Hello,

We're sorry to hear that you were not satisfied with our service.

If you could please email onlineteam (at) auxillis.com with your reference number, so that we can identify your case and arrange for you to be contacted directly.

Kind Regards,

Auxillis Online Team

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★★★★★

“Highly recommend”

Written on: 25/02/2017 by BraylenConway (1 review written)

Was a great service and the courtesy car was outstanding was very pleased, would recommend to anyone and everyone they said like for like and I got better than the car I owned… Read Full Review

Auxillis's Comment

Written on: 27/02/2017

Hello,

Thank you for your recommendation!

We're happy to hear that you enjoyed the hire vehicle.

Kind Regards,

Auxillis Online Team

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★★★★★

“Hire Car Review ”

Written on: 24/02/2017 by Sincereb432 (1 review written)

Auxillixis were great from start to finish. Clear and regular updates regarding my hire car. They communicated thoroughly by phone, text and email. The hire car was delivered and collected at the pre-agreed times and was clean and in good condition. Friendly, polite and helpful staff. I can reccomend the company… Read Full Review

Auxillis's Comment

Written on: 27/02/2017

Hello,

Thank you for leaving such great comments on our service!

We're glad we could help!

Kind Regards,

Auxillis Online Team

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★★★★★

“Car Hire”

Written on: 24/02/2017 by Lisalil74 (1 review written)

Having had a car accident, I received a hire car from Auxillus the following day. I had the venhicle for nearly 2 weeks and the whole process from delivering to collection was hassle-free. Lovely customer service and would definitely use again… Read Full Review

Auxillis's Response to Lisalil74's Review

Written on: 27/02/2017

Hello,

We're happy to hear that we could make this process hassle free for you and that you would use us again!

Kind Regards,

Auxillis Online Team

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★★★★★

“Great customer service”

Written on: 23/02/2017 by dodo7411 (1 review written)

Very simple and useful service.They organised everything from courtesy car to taking my car to the repair garage.Would surely recommend them. Also online service clear and easy to use… Read Full Review

Auxillis's Response to dodo7411's Review

Written on: 27/02/2017

Hello,

Thank you for providing your feedback and giving us your recommendation!

Kind Regards,

Auxillis Online Team

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★★★★★

“You have tried the rest but these are the best without...”

Written on: 23/02/2017 by Jayzer (1 review written)

Brill from start to end fantastic… Read Full Review

Auxillis's Response to Jayzer's Review

Written on: 23/02/2017

Hello, thank you for taking the time to leave your feedback. We're really appreciative of your kind comments. Kind Regards, Auxillis Online Team

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★★★★★

“Excellent post-accident vehicle hire”

Written on: 20/02/2017

I was provided with a hire car from Auxillis via my insurance company after being hit by another car on Christmas Day. Despite it being the Christmas period, Auxillis telephoned me within minutes of me contacting my insurance company. The lady I spoke to was very understanding and helpful and the process for arranging the replacement vehicle was very straightforward. A vehicle similar to my own was provided at my convenience and delivered to my home. It was in excellent condition, very… Read Full Review

Auxillis's Comment

Written on: 20/02/2017

Hello,

Thank you for taking the time to provide your review of our company. We really appreciate your comments regarding our team and service.

We're happy to hear that we could make this process painless and stress free for you.

Kind Regards,

Auxillis Online Team

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★★★★☆

“Needed source”

Written on: 19/02/2017 by Rykerf321 (1 review written)

Vehicle was delivered well and pick up was handled well… Read Full Review

Auxillis's Comment

Written on: 20/02/2017

Hello,

Thank you for leaving your feedback on our service.

Kind Regards,

Auxillis Online Team

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★★★★☆

“Good experience”

Written on: 19/02/2017

Very good operation. A bit of a mix up with address in the beginning but it was rectified and all went smoothly after. I would recommend and would use them myself again… Read Full Review

Auxillis's Comment

Written on: 20/02/2017

Hello,

Thank you for your patience and understanding regarding this initial mix up. It's great to hear that you would use us again!

Kind Regards,

Auxillis Online Team

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★★★★☆

“seamless service, exactly as it states.”

Written on: 19/02/2017

From the point of accident to the completion of the repair, a very simple process talking and. communicating with knowledgable people. Without sounding flippant, it was an unpleasant accident that was was resolved without any duress. Would certainly recommend to others… Read Full Review

Auxillis's Comment

Written on: 20/02/2017

Hello,

We're happy to hear that we could assist you during this time and you found our process to be simple.

Kind Regards,

Auxillis Online Team

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★★★★★

“Car repair”

Written on: 18/02/2017 by AnnieFagan (1 review written)

I was impressed by the professionalism and helpfulness throughout a distressing experience… Read Full Review

Auxillis's Comment

Written on: 20/02/2017

Hello,

Thank you for your great feedback on our team, we really appreciate it!

Kind Regards,

Auxillis Online Team

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★★★★★

“Hassle free ”

Written on: 14/02/2017 by LianaThurston (1 review written)

Auxillis gives you trouble free service looks after you from the start of the accident to the finish i would like to recommend them to any one… Read Full Review

Auxillis's Comment

Written on: 15/02/2017

Hello,

Thank you for recommending us and describing our service as trouble-free!

Kind Regards,

Auxillis Online Team

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★★★★★

“Amazing service”

Written on: 13/02/2017 by Anarane (1 review written)

As I have never been in an accident it's very overwhelming in what you do next. Auxillis are very helpful and efficient, answering my queries and explaining everything along the way. They call me occasionally to make sure everything is running smoothly and if I have any queries. There was a hiccup in the system that came up saying I hadn't signed the documentation so I called them and explained I had 2 emails and a text message the lady opened my case up which must be very detailed as she knew… Read Full Review

Auxillis's Response to Anarane's Review

Written on: 15/02/2017

Hello,

Thank you for taking the time to leave your feedback on our service, we really appreciate it!

We're glad we have been able to assist you throughout this time.

Kind Regards,

Auxillis Online Team

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★★★★☆

“An excellent service.”

Written on: 12/02/2017 by Adityav213 (1 review written)

An excellent service by very helpfull staff. Never been involved in an accident in my life before and I was the innocent one in this one. Thanks for your help… Read Full Review

Auxillis's Comment

Written on: 13/02/2017

Hello,

You're welcome! We're glad we could help you during this time. Thank you for leaving your review.

Kind Regards,

Auxillis Online Team

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★★★★★

“my knight in shinig armour”

Written on: 05/02/2017

What can i say ive gone from despair to elation following my recent accident auxillas provided the 5 star luxury treatment i needed.Everything was so organised and professional a lovely hire car which i didnt want to give back and first class repairs to my car thankyou very much x… Read Full Review

Auxillis's Comment

Written on: 06/02/2017

Hello,

You're welcome! We're happy to help.

Thank you for leaving your feedback and for rating us five stars!

Kind Regards,

Auxillis Online Team

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★★★★★

“Courtious and Efficient”

Written on: 05/02/2017 by xzHumphrey213 (1 review written)

I found all those who I had telephone contact with polite and efficient. The car I was given was excellent, and despite the long duration as it was over Christmas, there was no problems… Read Full Review

Auxillis's Comment

Written on: 06/02/2017

Hello,

Thank you for writing your review of our company.

We're glad you enjoyed the hire vehicle!

Kind Regards,

Auxillis Online Team

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★★★★★

“excellent service”

Written on: 03/02/2017 by simmyone (1 review written)

having someone crash into my car it was written off but auxillis were so helpful the service was great and the staff were very friendly and helpful I would recommend auxillis to friends and family and would use them again for sure.The hire car that was delivered to me was very clean and looked after well the lady that delivered it was ever so lovely and helped me with all the paperwork which was straight forward and uncomplicated. when it was time to return the car it couldn't be more essy! I… Read Full Review

Auxillis's Response to simmyone's Review

Written on: 06/02/2017

Hello,

Thank you for taking the time to leave such positive feedback!

We really appreciate all of your comments and we're glad to hear that you would use us again!

Kind Regards,

Auxillis Online Team

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★★★★★

“Excellent Service”

Written on: 03/02/2017 by Sll82 (1 review written)

A fantastic service from start to finish...made my lufe so much easier! I didn't have to do anything, they took care of everything. Thank you… Read Full Review

Auxillis's Response to Sll82's Review

Written on: 06/02/2017

Hello,

You're welcome! We're glad we could help you during this time.

Kind Regards,

Auxillis Online Team

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★★★★☆

“Good Service Attention to detaIL”

Written on: 29/01/2017 by DominickGrant28 (1 review written)

Pleased with the efficient service I received. the car was delivered on time. everything was explained to me. I was happy with the condition of the car. It was clean and tidy and good to drive. When it was time to hand the car back it was collected promptly. I cannot think of any negative points about the experience. pity the hire was because my own car had been damaged… Read Full Review

Auxillis's Comment

Written on: 31/01/2017

Hello,

Thank you for taking the time to leave your feedback.

We're glad to hear that you were happy with all aspects of our service.

Kind Regards,

Auxillis Online Team

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