Auxillis Reviews - www.auxillis.com

★★★★☆
4.2 / 5
508
82% of users recommend this
  • Customer Service

  • Value For Money

Summary

Note from Review Centre: Auxillis was previously known as Albany Assistance Ltd www.albanyassistance.co.uk
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Latest Reviews

★★★★★

“Friendly, professional, top service!”

Written on: 18/05/2017 by Konstantin77 (1 review written)

I want to say a massive thank you to everyone at Auxillis for doing an amazing job and being so reliable, professional and helpful! They dealt with my claim brilliantly from start to the end. They explained the process clearly step by step. So I know exactly what to expect. More importantly there were no unpleasant surprises as everything was done as promised and explained. I wish everyone was as reliable, honest and professional as Auxillis! Top job would recommend to everyone!… Read Full Review

Auxillis's Response to Konstantin77's Review

Written on: 18/05/2017

Hi,

Thank you for the five star rating!

Here at Auxillis, our customers are at the centre of everything we do and it’s great to see this has been passed down!

We're glad to have been able to help!

Kind Regards,

Auxillis Online Team

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★★★★★

“Easy, quick, polite and stress free”

Written on: 18/05/2017 by Guzmanxi229 (1 review written)

I am so glad i was pointed in the direction of Auxillis. With the stress of a crash and having no car, the last thing i needed was for this to go wrong. Which i expected. However the staff here made me feel calm, reasurred and sorted everything for me. They were quick, polite and worked around me. They delivered the car on time and picked up without any hassle. The car itself was immaculate and i had absolutely no issues. I am still having issues with insurers and payment however Auxillis… Read Full Review

Auxillis's Comment

Written on: 18/05/2017

Hi,

Here, at Auxillis our customers are at the heart of everything we do so it’s great to see this being passed down!

Thank you for taking the time to leave a review, we really appreciate the feedback and recommendation!

Kind Regards,

Auxillis Online Team

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★★★★☆

“Cool service”

Written on: 18/05/2017 by Gee-unit (1 review written)

Car delivery was on time as agreed with a good car similar to what I have. Satisfactory service all round. I will definitely recommend auxullis to my friends and family anytime… Read Full Review

Auxillis's Response to Gee-unit's Review

Written on: 18/05/2017

Hi,

Thank you for taking the time to review our services!

We really appreciate the feedback and recommendation!

Kind Regards,

Auxillis Online Team

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★★★★★

“Convenient.”

Written on: 07/05/2017 by Poolepc456 (1 review written)

I was able to arrange the repair of my vehicle and supply of a courtesy vehicle at a time, day and place [my office] that suited me. My repaired vehicle was returned to me having been valetted inside and out which was something pleasantly unexpected. The insurer was Admiral… Read Full Review

Auxillis's Comment

Written on: 08/05/2017

Hi,

Thank you for the five star rating!

Kind Regards,

Auxillis Online Team

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★★★★★

“Accident Replacement”

Written on: 07/05/2017 by Watson124 (1 review written)

I couldn't fault the service provided by Auxillis. The car was delivered in great condition and also within the allocated time slot (not something that usually happens!!) I'd never heard of Auxillis before but will use them again if I require a hire vehicle… Read Full Review

Auxillis's Comment

Written on: 08/05/2017

Hi,

Thank you for the five star rating!

We really appreciate the recommendation!

Kind Regards,

Auxillis Online Team

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★☆☆☆☆

“Avoid this company at all costs - Appalling customer...”

Written on: 03/05/2017 by Cuprapete (2 reviews written)

I have an ongoing claim in relation to a non - fault accident that occurred in December 2016. As far as I am concerned this was an extremely straight forward case. My vehicle was parked, unattended and was struck by a van that remained at the scene with the owner admitting liability. All details were exchanged by both parties. I spoke with Hastings who put me onto yourselves, which at the time appeared to be a good idea. I cannot recommend the first stage of your service highly enough with… Read Full Review

Auxillis's Response to Cuprapete's Review

Written on: 04/05/2017

Hi,

As of 28th April we have received the full settlement of your claim and the Quality team will contact you directly to confirm this and discuss what proof you require to provide to your insurer.

Kind Regards,

Auxillis Online Team

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★★★★★

“Very good service”

Written on: 30/04/2017 by Averie175 (1 review written)

I had very good help from all your staff No problems Thank you for all your help… Read Full Review

Auxillis's Comment

Written on: 02/05/2017

Hi,

Thank you for the five star rating!

We're glad to have been able to help!

Kind Regards,

Auxillis Online Team

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★★★★★

“Great Customer Care”

Written on: 29/04/2017 by Hackettjl384 (1 review written)

They couldn't have done any better: arrived on time went out of their way to be obliging brought a vehicle suitable for my needs were friendly and polite… Read Full Review

Auxillis's Comment

Written on: 02/05/2017

Hi,

Thank you for the five star rating!

We're glad to have been able to help!

Kind Regards,

Auxillis Online Team

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★★★★★

“Fast effective service ”

Written on: 28/04/2017 by Sonicmly1 (1 review written)

Great helpful staff effective clear communication and polite and friendly no hassle things ran smoothly and easy to arrange and sort , staff worked hard to u see stand your needs and empathy given . Information sent was quick and easy to read, timing brilliant and quick to receiving hire vehicle and good quality and standard of car with lovely delivery man overall was extremely happy!thank you… Read Full Review

Auxillis's Response to Sonicmly1's Review

Written on: 02/05/2017

Hi,

Thank you for the five star rating!

We really appreciate the feedback and we're glad to have been able to help!

Kind Regards,

Auxillis Online Team

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★☆☆☆☆

“DO NOT USE”

Written on: 24/04/2017

Non fault claim! Car repaired after 2 weeks no problem. But faults occurred upon driving away. Auxillis been super unhelpful and have "conflicting" notes on their system. which means I have had a unsafe car for 5 weeks now and still yet to be fixed. No follow up to calls and massive stress to get anything sorted. Still not sorted out, and want me to take the liability of problems they have caused - despite them being advised by their own professional engineer and garage themselves its accident… Read Full Review

Auxillis's Comment

Written on: 25/04/2017

Hi,

Following on from our conversation yesterday, a member of our team will contact you directly to discuss.

If you have any further questions or queries our customer service team can be contacted.

Kind Regards,

Auxillis Online Team

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★★★★★

“Insurance hire vehicle ”

Written on: 22/04/2017 by Leighsutton (1 review written)

Very pleased with the high standard of service and very friendly staff , did what they said they were. Going to do . Would deffantley use Auxillis again very high standard top notch vehicle went out they way to get a vehicle for my every day needs thank you very much Auxillis… Read Full Review

Auxillis's Response to Leighsutton's Review

Written on: 24/04/2017

Hi,

Thank you for the five star rating!

We really appreciate the feedback and will make sure it is passed onto our team!

Kind Regards,

Auxillis Online Team

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★★★★★

“Excellent service ”

Written on: 17/04/2017 by Miller486 (1 review written)

Very good service and excellent work… Read Full Review

Auxillis's Comment

Written on: 19/04/2017

Hi,

Thank you for the five star rating!

Kind Regards,

Auxillis Online Team

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★★★★★

“hire car”

Written on: 09/04/2017 by kxMcConnell1947 (1 review written)

i would recommend auxillis for the hire of a vehicle as my experience was very good.they droped the car off the day after my accident at my home ,time convienent to me and they picked it up from my work place as that was convienent to me and the man that delivered the car was very polite and nice.so I would recommend this company had no problems… Read Full Review

Auxillis's Comment

Written on: 10/04/2017

Hi,

Thank you for the five star rating and recommendation!

Kind Regards,

Auxillis Online Team

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★★★★★

“The Friendly Services ”

Written on: 06/04/2017 by Gloverhx199 (1 review written)

It was a good experience using Auxillis Services. Delivered and Collection on time. The Customer Services Staffs were excellent. … Read Full Review

Auxillis's Comment

Written on: 07/04/2017

Hi,

Thank you for the five star rating!

Kind Regards,

Auxillis Online Team

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★★★★★

“Great service from Auxillis ”

Written on: 02/04/2017 by IsraelDempsey33 (1 review written)

Felt very supported after recent bump in car… Read Full Review

Auxillis's Comment

Written on: 03/04/2017

Hi,

Thank you for the five star rating!

Kind Regards,

Auxillis Online Team

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★★★★★

“A positive experience”

Written on: 02/04/2017 by 446Churchill (1 review written)

Very efficient service. The car was delivered on time to my home and the member of staff was very personable and helpful. The vehicle itself was new and extremely clean. I would recommend this company, they made things very easy for me… Read Full Review

Auxillis's Comment

Written on: 03/04/2017

Hi,

Thank you for the five star rating!

It's great to see that you found our services simple and efficient!

We really appreciate the feedback!

Kind Regards,

Auxillis Online Team

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★★★★★

“Good all round service”

Written on: 01/04/2017 by DevinWoods430 (1 review written)

great staff helpful and dropped the car off and picked up from place of work which was a bonus. Great service well done. Would recommend to anyone… Read Full Review

Auxillis's Comment

Written on: 03/04/2017

Hi,

Thank you for the recommendation and the five star rating!

Kind Regards,

Auxillis Online Team

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★★★★★

“Excellent Service ”

Written on: 30/03/2017 by Nat134Nat (1 review written)

All staff were friendly and helpful after a traumatic time following an accident and we got our car the next day due to being 39 weeks pregnant. We appreciated the understanding and quickness. Thank you… Read Full Review

Auxillis's Response to Nat134Nat's Review

Written on: 03/04/2017

Hi,

Thank you for the five star rating!

It's great to have such positive feedback and that we were able to help you through the traumatic time!

Kind Regards,

Auxillis Online Team

Reply to this comment

Auxillis's Response to Nat134Nat's Review

Written on: 03/04/2017

Hi,

Thank you for the five star rating!

It's great to have such positive feedback and that we were able to help you through the traumatic time!

Kind Regards,

Auxillis Online Team

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★★★★★

“Fantastic customer service staff were very friendly...”

Written on: 23/03/2017 by KarenMelhuish (1 review written)

Staff all very helpful on the telephone but also in person. Flexible approach able to fit in with my arrangements. I would definitely recommend this to anyone… Read Full Review

Auxillis's Response to KarenMelhuish's Review

Written on: 23/03/2017

Hello,

Thank you for giving us your recommendation! We really appreciate your feedback.

Kind Regards,

Auxillis Online Team

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★☆☆☆☆

“Absolute rubbish”

Written on: 22/03/2017 by 419Coleman (1 review written)

Every heard the expression "the left hand doesn't know what the right hand is doing"? ... That's Auxillis in a nut shell. Rude staff. Speak to one member of staff who contradicts another you spoke to the day before. Absolute buffoons… Read Full Review

Auxillis's Comment

Written on: 23/03/2017

Hi,

We have been unable to identify your claim with us. If you could please email us with your reference number, so that we can identify you and contact you directly.

Kind Regards,

Auxillis Online Team

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