written by Testarosser on 08/04/2024
After a no fault incident which immobilised my car,I was contacted by Auxillis to find out my needs Having explained my circumstances they delivered a matched replacement car at 7.30 the following morning. perfect It took a month to get the parts and repair. Thoughout the process communication was, at my request, by email and landline telephone. They arranged for me to drop off the replacement at at the repair workshop when the job was done. extremely professional outfit. Thanks
written by Fletcher1994 on 07/04/2024
It is unusual for a company in this day and age to put their service to their customers as good as this company has. From their first contact to the last I was kept informed fully. Nothing was to much for their team at all times, when information was required. I had friendly and understanding service.
written by Maddison121 on 30/03/2024
The staff was very helpful and provided me with everything I needed, gave me his contact should in case I had any questions that I forgot to ask him. I will definitely recommend the service again, the car was lovely to drive it was my first time driving a Lexus and it was very nice to drive.
written by HETinsley on 16/03/2024
After my car was written off in an accident they provided me with a hire car within a week so I could go about my business. The car was clean and in good order and relatively brand new
written by Riaweir on 09/03/2024
Amazing service from the start, extremely helpful, quick at everything. Rang at 6pm, courtesy car delivered by 11am. Chased everything up, everyone was really nice and helpful, top notch service ????
written by Penwortham_Preston on 03/03/2024
Everything went smoothly and I really enjoyed using the car.
written by JanThompsonellis on 29/02/2024
Auxillis contacted me after I'd been involved in a car accident. I had a great courtesy car within 48 hours for the duration until 7 days after my claim was paid. Everyone I spoke to was kind, efficient and provided me with all information I needed. Everything was fully explained to me. I highly recommend this company and really can't praise them enough. Thank you Auxillis for making a horrible situation so painless for me.
written by Meredith1965 on 27/02/2024
From the initial contact to collection of the car at the end of the hire term everyone I dealt with was polite, courteous, knowledgeable and helpful. It was easy to contact them and speak to someone, the paperwork was straightforward and the website was easy to use. The car arrived as arranged and was a good quality car. I had no problems with the car and it was collected as arranged. There wasn't anything that was disappointed about or was lower than my expectations. I'm very satisfied with the service I received.
written by terry.moore on 25/02/2024
I had a non-fault accident in December and needed a courtesy vehicle whilst mine was being repaired. I was contacted by Auxillis promptly and was assigned a vehicle to suit my needs. The vehicle was delivered promptly to my home and all terms and conditions were explained to me. The driver was very polite and answered any queries I had. The vehicle was a Kia Sportage which enjoyed using. I kept the vehicle for several weeks until my own car was being repaired. There was some confusion concerning the repair which was not the fault of Auxillis. In spite of this, Auillis let me keep the loan car during the rest of the repair which took about six weeks to complete. When my vehicle was ready I was able to leave the loan car with repairer for Auxillis to collect. All in all the service I received from Auxillis was excellent and I would recommend them based on this transaction.
written by Balkr2024 on 06/02/2024
Due to incident occuring late Saturday was not able to contact anyone till Monday about claim. I had an issue initially with online form. However when I spoke to the lady from Auxillis was soon resolved. She was patient ,polite and very helpful. Explained had put car as urgent due to length of time without vehicle ,but because of time in day would be next day for car . What can I say about replacement car supplied. I was a bit dubious as to what car was going to be supplied as I had courtesy car plus . Was bit apprehensive as to if it would be of at least equivalent or near enough. When I came back from work next day saw vehicle. It far exceeded my expectations and my family's.The vehicle was beautifully presented. Everything from the colour to make and model supplied . It made what was a disturbing incident that I was involved in through no fault of my own that easier to deal with. Although incident is still on my mind , the service and car provided by Auxillis was amazing . Even though I was not at home to return car personally a family member was .They told me how polite and courteous the staff member was. I would definitely recommend Auxillis to friends and family, and have . Even friends and family were equally impressed with all the above and the way it helped me through a traumatic time. Excellent. Grey Volkswagen T Roc 1.5 R line supplied.
written by Tatum341 on 26/01/2024
Had minor problem with insurance, staff dealt with me very courteous, and helpful. makes life so much easier dealing with friendly professional people. R.Friend.
written by Woodster147 on 25/01/2024
Happy with the Service that was Provided By Auxillis whilst my Car was in for Repairs my Car Insurance Company Recommended using Auxillis Car Hire Company
written by AndrewJ84 on 20/01/2024
Had an excellent experience with the company , very efficient and quick service , plus my hire car was great
written by MatteoKnight367 on 18/01/2024
Car arrived speedily nearly new. No rproblems. Kept it until 5 days after valuation of damaged car. No issues. Collected promptly. Excellent service
written by leCullen354 on 15/01/2024
The car was delivered promptly to my home address and I was given the option on pick-up from either my home again or the service garage I was using. This took the stress out of the situation and made my life easier. All of the staff I dealt with were friendly and efficient.
written by JonM51 on 02/01/2024
Insurance company recommended repairer. Quality of repair first class. Personal quotation for a repair outrageously high!!
written by Kws1120 on 23/12/2023
Fantastic service from start to finish. I needed a car before 03.30 so they arranged the car a day before. Returning the car was just a simple call and the car was collected without any hassle.
written by Katelynnh462 on 02/12/2023
I recently hired a car from Auxillis and had an outstanding experience. The vehicle was in pristine condition, and the rental process was smooth and efficient. The staff was incredibly friendly and helpful, making sure I felt comfortable with the vehicle features. The rates were competitive, and overall, it was a hassle-free and enjoyable car rental experience. I highly recommend Auxillis for anyone looking for a reliable and top-notch car hire service!
Written on: 08/01/2024
Hi,
Thank you for taking time to write us a review. We are pleased to read of your outstanding experience with us we couldn't ask for better feedback! It is great to know your overall service was a smooth and efficient one, as we would always aim for.
Kind Regards,
Auxillis Online Team.
written by on 09/11/2023
Needed a hire car after I was involved in a crash They managed to get my hire car to me the same day Everyone was really helpful and talked me through everything Honestly could not fault anything Keep up the amazing standards you have Thank you
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As rated by our community of reviewers
Auxillis's Response to Kws1120's Review
Written on: 08/01/2024
Hello there,
Thank you so much for leaving us feedback, it is really valued by our team. We are delighted to read you would describe our service to you as fantastic from start to finish, this is the outcome we always aim for!
Kind Regards,
Auxillis Online Team.