Written on: 11/06/2011 by mikeemans (1 review written)
I purchased an online car insurance policy on the 7th April 2011 and whilst away working abroad they sent two letters requeting proof of no claims and also a copy of my licence or they would cancel within 7days. I did not get back from abroad until the 12th May which was too late to stop them cancelling the policy. I returned the certificate to them and awaited a refund of my premium which I paid up front, a total of 406.41. I expected to receive this back less a 75 pound cancellation fee and less the cover received of 5 weeks. Today the 10th June they returned the poultry sum of 91.48 so they kept 314.93 of my money for this. I have sent a complaint to watchdog as the only contact number on the letter with the cheque is a 0900 number at 1 pound a minute, meaning I will have to pay them even more money to resolve. I have emailed them and await their full breakdown of charges which they did not provide me with. This is disgusting treatment of a customer.
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