Albany Assistance Ltd Reviews - www.albanyassistance.co.uk

★★★★☆
4.2 / 5
394
81.2% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Great Service.”

Written on: 31/07/2016

Car arrived as promised - on time and immaculate. The driver was polite and friendly and took time to go through the controls on the hire car. Recommended to all… Read Full Review

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★★★★☆

“Albany Assistance were provided on behalf of my...”

Written on: 29/07/2016 by 1945Gilliam (1 review written)

Albany Assistance were provided on behalf of my insurance company, but if I had to use them privately I would be quite happy to do so. … Read Full Review

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★★★★★

“Made whole process easy”

Written on: 29/07/2016 by Kelly651 (1 review written)

I was contacted by Albany within an hour of speaking to my insurance company and reporting someone had damaged my vehicle. They were super helpful and arranged to have my car repaired and a hire car within a week. I didn't have to worry about anything. They called at every step of the process and helped to have the hire car collected when I got my car back. Would be relieved to know they were helping me if this was ever to happen again! Fantastic company! Would definitely recommend to others… Read Full Review

Albanyassistanceltd's Response to Kelly651's Review

Written on: 29/07/2016

Hello,

It's great to hear that you would use our services again if needed!

We're glad we could take the worry away from you during this time.

Kind Regards,

Albany Assistance Online Team

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★☆☆☆☆

“Misinformed and left un resolved. ”

Written on: 27/07/2016 by Andreas482 (1 review written)

I am very unsatisfied by the service. After being hounded for a date and time for the delivery of a courtesy car I responded by saying that I did not know what date my car would be collected by the engineers and would arrange it when I knew. When I found out the date I called to arrange it and got told that I had refused a hire care and because I had been driving my own car was no longer eligible for one until a payment from Hastings Direct had been made for the total loss. At no point had this… Read Full Review

Albanyassistanceltd's Comment

Written on: 29/07/2016

Hello,

We're sorry to hear that you have been unsatisfied with our service.

If you could please email onlineteam at albanyassistance.co.uk with your reference number, we will arrange for you to be contacted directly.

Kind Regards,

Albany Assistance Online Team

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★★★★★

“Can't fault them”

Written on: 27/07/2016 by 57shevy (1 review written)

The company delivered my car when they said they would, the latest model sparkling clean inside and out, the guys on the phone and the guys who delivered and collected the car were a pleasure to deal with, everything explained and kept simple, what more do you want from a company? 10/10… Read Full Review

Albanyassistanceltd's Response to 57shevy's Review

Written on: 29/07/2016

Hello,

Thank you for posting such a great review!

We really appreciate your comments regarding our staff and we will pass them on to the team involved.

Kind Regards,

Albany Assistance Online Team

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★★★★☆

“all round good value very efficient in every aspect ”

Written on: 24/07/2016 by JadynPowell305 (1 review written)

Helpful person on telephone with prompt delivery and collection of hire car from my address in Nottinghamshire all-round great company.would recommend it to anyone… Read Full Review

Albanyassistanceltd's Comment

Written on: 25/07/2016

H,

Thank you for your review, we are glad to hear to hear you would recommend us.

Kind regards,

Albany Assistance Online Team

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★★★★☆

“Audi A3 ”

Written on: 17/07/2016 by JaneFigueroa (1 review written)

Had a lovely Audi A3 courtesy car. Service was very good dropped off at my place of work and collected from my home, hassle free!… Read Full Review

Albanyassistanceltd's Comment

Written on: 18/07/2016

Hello, Thank you for taking the time to write a review. We are glad to hear you have been pleased with our service.

Kind regards

Albany Assistance Online Team

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★★★★☆

“seems good so far”

Written on: 16/07/2016 by Yairo376 (1 review written)

I have no reason to feel dissatisfied - god willing I only need to contact my car insurers if something goes wrong. I feel at my age I am lucky to be insured… Read Full Review

Albanyassistanceltd's Comment

Written on: 18/07/2016

Hello,

Thank you for your kind review, we are glad things are going well. Do feel free to write another review once your claim is complete.

Kind regards

Albany Assistance Online Team

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★★★★★

“Hire of Vehicle after my accident”

Written on: 16/07/2016

I was involved in a car accident back in June this year, and my car sustained some damage that had to be repaired. As I needed a car for transporting my daughter to school, some 7 miles away, as well as communing to work, I was offered a hire vehicle from Albany Assistance via my Insurance Company. I have to say the car I got was fabulous, and the level of service was exceptional. I would highly recommend them to people, and cannot thank them enough for their time in such circumstances… Read Full Review

Albanyassistanceltd's Comment

Written on: 18/07/2016

Hi,

Thank you for taking the time to write such a great review, we are glad to hear such good feedback.

King regards,

Albany Assistance Online team

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★★★★★

“Great service”

Written on: 16/07/2016 by Nelsonfe123 (1 review written)

Overall great service… Read Full Review

Albanyassistanceltd's Comment

Written on: 18/07/2016

Hello, Thank you for the five star rating! Glad we could help.

Albany Assistance Online team

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★★★★★

“No headache for claim”

Written on: 15/07/2016 by DenisseMurphy (1 review written)

Albany Assistance took all the stress of making sure that all the work is done by these people. I cannot fault their commitment and contact with me constantly to keep me updated of the claim, arranging the hire of the car and pick up of the car that was damaged by the repairers. It was co-ordinated between all parties by Albany Assistance. It went really well and did not feel any difference when changing cars. All parties were really helpful with any queries. I would recommend Albany Assistance… Read Full Review

Albanyassistanceltd's Comment

Written on: 15/07/2016

Hello,

Thank you for taking the time to write a review, we love to hear such positive feedback

Kind regards

Albany Online Team

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★★★★★

“Excellent Service from start to finish!”

Written on: 14/07/2016 by Stephcleaver (1 review written)

I had a car accident that wasn't my fault, phoned my insurance company who put me in touch with Albany Assistance to arrange my courtesy car. I can honestly say from start to finish I've had EXCELLENT service. I would highly recommend. Everyone I dealt with, over the phone, in person were very pleasant and helped make my life a lot easier. Thank you again for everything… Read Full Review

Albanyassistanceltd's Response to Stephcleaver's Review

Written on: 14/07/2016

Hi,

Thanks for taking the time to write such a great review, we are glad to hear that you had a pleasant experience.

Kind regards

Albany Assistance Online Team

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★★★★★

“Good assistance when needed”

Written on: 09/07/2016 by MikaylaReese1971 (1 review written)

After having a car accident Albany provided me with a very upto date car (new one). The car was delivered the very next day after my accident.The car had all mod cons in it and was very comfortable to drive and be a passenger in it with plenty of leg room front and back. The car was very clean.The staff were very helpful and concerned on how i was feeling. Was nice doing buisness with such a friendly company. All the paperwork was easy to read and understand and any questions I had regarding… Read Full Review

Albanyassistanceltd's Comment

Written on: 14/07/2016

Hello,

Thank you for the great review and the five star rating. Glad we could help!

Kind Regards,

Albany Assistance Online Team

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★★★★★

“First class”

Written on: 07/07/2016 by Cartwrst (1 review written)

Albany assistance dealt with me in a professional and helpful manner. The car provided was excellent and spotless. I was kept informed of what was happening throughout. I would certainly recommend thus company without hesitation. Well informed representatives, who were happy to address any issues in a timious manner. I cannot fault anything about my dealings with this company. The fact I was provided with a car of similar specification to my own was a positive as previous companies have only… Read Full Review

Albanyassistanceltd's Response to Cartwrst's Review

Written on: 14/07/2016

Hi,

Thanks for taking the time to write such a great review, we are glad to hear that you had a pleasant experience.

Kind regards

Albany Assistance Online Team

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★☆☆☆☆

“Beyond a joke, avoid at all cost !!!”

Written on: 05/07/2016 by Fedup1974 (1 review written)

Where do I start, involved in a no fault accident, Albany gets involved , great , over 28 days later, my car still not repaired , collection done by a repair company who drove my car over 60 miles round trip booting it at 14 mpg when complained about, was told that the buckle wheel wouldn't be readied but refurbished, the day my car should have been collected, the reason a rental wasn't left, was my fault, not there's and couldn't I get a taxi home !!! The car was then returned to me, now with… Read Full Review

Albanyassistanceltd's Response to Fedup1974's Review

Written on: 07/07/2016

Hello,

We're sorry to hear that you haven't been satisfied with the service provided.

Would you be able to email us with your reference number, so that we can identify your case and arrange for a member of our team to contact you directly to discuss the issues outlined in your review.

Kind Regards,

Albany Assistance Online Team

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★☆☆☆☆

“Nightmare / misguided ”

Written on: 04/07/2016 by Iku5556 (1 review written)

I had an accident on the 23 June ,it's 4 July today & I'm still waiting for my replacement Car. It's so frustrating after agreeing to pay £15 for the service charge which is unfair & £60 for the access (insurance). Totalling £75 . I was told I would be getting the similar car at time of the registration but it completely changed when it's come to the delivery. I had to wait almost 2 days to complete the online registration due to technical fault, staff had no clue how to resolve the issue… Read Full Review

Albanyassistanceltd's Response to Iku5556's Review

Written on: 07/07/2016

Hello,

Would you be able to email us with your reference number, and we will ensure that your complaint has been logged with our Quality department.

Kind Regards,

Albany Assistance Online Team

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★★★★★

“Quick and easy help”

Written on: 26/06/2016 by VaughnO'Neal (1 review written)

My car was involved in an accident and Albany assistance made taking a replacement car easy, everything was clearly explained and any additional costs were Mentioned upfront and Albany assistance conveniently dropped the car off at a place of my choosing and picked it up hassle free when I no longer needed the car… Read Full Review

Albanyassistanceltd's Comment

Written on: 01/07/2016

Hello,

Thank you for leaving your review.

We're glad we were able to help your out during this time.

Kind Regards,

Albany Assistance Online Team

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★★★★☆

“An excellent service”

Written on: 23/06/2016 by Buchananng70 (1 review written)

A professional service from start to end with courtesy vehicle and update on status. My insurance claim was looked after without any problem… Read Full Review

Albanyassistanceltd's Comment

Written on: 23/06/2016

Hello,

Thank you for leaving your review of our services.

We're glad we could make this process problem-free for you!

Kind Regards,

Albany Assistance Online Team

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★★★★★

“Very happy customer”

Written on: 23/06/2016 by Englandto418 (1 review written)

Efficient, friendly, punctual and customer focused. They were proactive with getting in contact to get everything organised. They were flexible with timings, as my repairs schedule was changed a couple of times. The phone operators were friendly and the whole process was a lot less stressful than I originally thought it would be… Read Full Review

Albanyassistanceltd's Comment

Written on: 23/06/2016

Hello,

It's great to hear that you are a very happy customer!

We will ensure that your high praise is passed onto the team.

Kind Regards,

Albany Assistance Online Team

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★★★★★

“Very Good Service!”

Written on: 23/06/2016 by Prea77 (1 review written)

My car was in an accident and after contacting my insurer I was contacted very quickly by Albany who told me that a car would be delivered to me within a couple of days. I received the car the following day even though I wasn't home and the paperwork and keys were posted through the letterbox. They were incredibly polite and helpful and collected the car when we no longer needed it. The car itself was lovely, clean and well maintained - I wish I could have kept it! We suffered a family… Read Full Review

Albanyassistanceltd's Response to Prea77's Review

Written on: 23/06/2016

Hello,

Thank you for taking the time to share your feedback on our service, we really appreciate your positive comments!

We're glad we were able to help you out during this difficult time.

Kind Regards,

Albany Assistance Online Team

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