Albany Assistance Ltd Reviews - www.albanyassistance.co.uk

★★★★☆
4.2 / 5
363
82% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Really helpful and great service”

Written on: 14/05/2016 by 234Munn (1 review written)

Really good seevice, polite and friendly staff. Hire car was sorted very quickly and was given a really decent vehicle whilst mine was being repaired… Read Full Review

Albanyassistanceltd's Comment

Written on: 18/05/2016

Hello,

Thank you for your very kind review.

It's great to hear that we gave you the best service you've ever had!

Kind Regards,

Albany Assistance Online Team

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★☆☆☆☆

“Terrible customer service and refusal to collect car”

Written on: 08/05/2016 by Maeven413 (1 review written)

I had a car crash far away from home and Albany initially refused to take it into a service centre, even though this is what I pay for, stating it was 'too far away'. Only 4 days later was it taken in for assessment, meaning that there has been a delay in receiving a courtesy car. I am currently having to pay for a hire car due to living in a rural location and there has been no offer to reimburse this. In addition staff were not willing to communicate with my insurance company, meaning I had… Read Full Review

Albanyassistanceltd's Comment

Written on: 09/05/2016

Hello,

We're sorry to hear that you have not been satisfied with our service.

We have raised your official complaint and Hastings will contact you directly with a final response.

Kind Regards,

Albany Assistance Online Team

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★★★★★

“Very satisfied!!”

Written on: 07/05/2016 by Hernandezqz165 (1 review written)

Very happy with the service I have received. Albany were very quick with getting my car in for repair and the repair garage they used were brilliant. They also got me a hire car which was a like for like to my car which was handy as I have a baby so needed 5 doors and a big boot which they provided. Overall I am very pleased with my experience with Albany… Read Full Review

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★★★★★

“Excellent service throughout”

Written on: 05/05/2016 by garykinthenortheast (1 review written)

Excellent company who did an excellent service from start to finish. Highly recommended to all. This was a difficult situation made easy by their actions. Well done Albany… Read Full Review

Albanyassistanceltd's Response to garykinthenortheast's Review

Written on: 05/05/2016

Hello,

Thank you for your kind words and describing our service as excellent!

Kind Regards,

Albany Assistance Online Team

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★★★★★

“the odd couple”

Written on: 27/04/2016 by 57Jenkins (1 review written)

Albany assistance took all the pressure off everything was settled in five days everybody was extremely helpful and pleasant we have already recommended this service to others… Read Full Review

Albanyassistanceltd's Comment

Written on: 05/05/2016

Hello,

Thank you for your recommendation!

We're glad we could take the pressure off.

Kind Regards,

Albany Assistance Online Team

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★★★★★

“1st class service”

Written on: 24/04/2016 by tjfuller100 (1 review written)

The staff were very helpful. It was easy to get through to them on the phone, they were helpful and dealt with my questions quickly… Read Full Review

Albanyassistanceltd's Response to tjfuller100's Review

Written on: 05/05/2016

Hello,

Thank you for praising our staff. We will ensure that your comments are passed onto the team involved.

Kind Regards,

Albany Assistance Online Team

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★★★★★

“Quick hassle free hire!”

Written on: 23/04/2016 by LarissaHawkins137 (1 review written)

Car arrived in time and the whole process was stress free.... Beautiful car, clear agreement, excellent staff and customer service fantastic… Read Full Review

Albanyassistanceltd's Comment

Written on: 05/05/2016

Hello,

Thank you for your review. We're happy we could provide you with a stress free experience!

Kind Regards,

Albany Assistance Online Team

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★★★★★

“The very best service I have ever received ”

Written on: 21/04/2016 by Fitzpatrickqq498 (1 review written)

From the minute I had the accident where someone smashed into me, this company took over and helped every step of the way. As this was a difficult time this company supported me all of the way till I got my car back which was as good as it was before the accident… Read Full Review

Albanyassistanceltd's Comment

Written on: 05/05/2016

Hello,

Thank you for your very kind review.

It's great to hear that we gave you the best service you've ever had!

Kind Regards,

Albany Assistance Online Team

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★★★★★

“Excellent service from Albany”

Written on: 21/04/2016

I was involved in an accident which required my car to be off the road for three weeks. Admiral put me in touch with Albany, who provided me with a car which was of at least the same quality as mine. I arranged to pick the car up from the bodyshop, and the Albany rep was there on time, with a spotlessly clean car. The rep was very polite and helpful, and could not have been nicer. The car performed perfectly. Overall a very high standard of service. Highly recommended… Read Full Review

Albanyassistanceltd's Comment

Written on: 21/04/2016

Hello,

Thank you for leaving your review. We're glad we could help!

We will ensure that your comments are passed on to the team.

Kind Regards,

Albany Assistance Online Team

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★★★★★

“It was all so easy , they helped with everything.”

Written on: 24/03/2016 by Emely481 (1 review written)

After our crash we reported it to the insurance company , who arranged for Albany Assistance to organise the aftercare . I had to answere questions on the phone and on line . The organising of the collection of the car and a replacement hire car was all done for me . I was kept informed about progress on the car repair, from the garage by text which was helpful and reassuring . The staff were helpful and always polite , they stored the car once repaired until I returned from holiday and… Read Full Review

Albanyassistanceltd's Comment

Written on: 24/03/2016

Hi Emely481,

Thank you for taking the time to leave your review.

We will pass on your kind words to our staff and we're glad we could help you after your accident.

Kind regards,

Albany Assistance Online Team

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★★★★☆

“Good service, nice car.”

Written on: 23/03/2016 by irPowers442 (1 review written)

The car was new and clean.Ready to go. Dropped off where l needed it, and picked up from where I needed. Customer service was very helpful… Read Full Review

Albanyassistanceltd's Comment

Written on: 23/03/2016

Hello,

We're glad to hear that you found our customer service to be helpful!

Thank you for your feedback.

Kind Regards,

Albany Assistance Online Team

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★★★★★

“I expected to get messed around when we had are...”

Written on: 20/03/2016 by Griffin425 (1 review written)

I expected to get messed around when we had are accident getting past from one person to another. But I was pleasantly surprised how helpful all the staff was could not have done enough for us so helpful and so quick to get things moving and one you children you need your moter and could do without the stress well Albany assistance help take sum of that stress away… Read Full Review

Albanyassistanceltd's Comment

Written on: 21/03/2016

Hello,

Thank you for your feedback!

We're glad that you found our staff helpful and that we could take some of the stress away for you.

Kind Regards,

Albany Assistance Online Team

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★★★★★

“brilliant fast service”

Written on: 20/03/2016 by GiovaniMcNally387 (1 review written)

I had an accident ,they sorted my hire car and delivered it on the Tuesday 2 days after my accident lovely delivery driver very polite. I had the car for about 4 weeks as mine was a write off they waited for my cheque to come and gave me 7 days to sort another car. It was picked up from home can't fault the service car was clean nice looking good runner.kids loved it wanted to keep that car… Read Full Review

Albanyassistanceltd's Comment

Written on: 21/03/2016

Hello,

Thank you for taking the time to leave your review of our service.

We're glad that you and your children enjoyed the hire vehicle.

Kind Regards,

Albany Assistance Online Team

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★☆☆☆☆

“Miss treated”

Written on: 04/03/2016 by McKenna107 (1 review written)

POOR service... - they didn't know where my car was! - lied too on where my car was, whilst being repaired - over a month to sort the car - refused to insure curtesy car further whilst arguing with garage to arrange a agreement on or if to send my car out to home or work address! - was made to feel an inconvenience for working full time hours to support my family! - clueless on what repairs had been done to car -constantly calling them to find out where car was and what was going on. Never a… Read Full Review

Albanyassistanceltd's Comment

Written on: 04/03/2016

Hello,

I'm sorry to hear that you have been unsatisfied with our service. If you could please email us with your reference number, I will ensure that you are contacted directly.

Kind Regards,

Albany Assistance Online Team

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★★★★★

“Top Service”

Written on: 28/02/2016 by Schwartzff165 (1 review written)

Following an accident in which our 4x4 was written off Albany supplied us with a virtually new and immaculate vehicle similar to our own. The vehicle was delivered to my door at exactly the time agreed and uplifted again at the time agreed. The drivers delivering the vehicle and collecting were well turned out, courteous and pleasant. Overall I was extremely pleased with the service… Read Full Review

Albanyassistanceltd's Comment

Written on: 01/03/2016

Hi Schwartzff165,

Thank you for taking the time to leave your five star review.

I will pass on the kind words to our fleet services.

Regards,

Albany Assistance Online Team

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★★★★★

“Great service”

Written on: 27/02/2016 by 224Middleton (1 review written)

Very efficient, the service was 1st class and the vehicle was lovely. Free vehicle was dropped off at a designated garage in time and clean, can't fault the service. I would defiantly recommend the service to friends and family… Read Full Review

Albanyassistanceltd's Comment

Written on: 29/02/2016

Hi 224Middleton,

Thanks for the five star review and recommendation.

We're glad you enjoyed our service.

Albany Assistance Online Team

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★★★★★

“Excellent hassle free service ”

Written on: 27/02/2016

Excellent hassle free service from Albany car hire,I couldn't fault them.delivered car on time and collected on time I didn't have to chase them for anything… Read Full Review

Albanyassistanceltd's Comment

Written on: 29/02/2016

Hi,

Thank you for taking the time to leave your review.

We're glad to have been of assistance.

Thanks again,

Albany Assistance Online Team

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★★★★★

“Great service ”

Written on: 27/02/2016 by 395Page (1 review written)

Great service from start to finish thanks… Read Full Review

Albanyassistanceltd's Comment

Written on: 29/02/2016

Hi 395Page,

Thank you for your kind words.

Albany Assistance Online Team

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★★★★★

“Moe ”

Written on: 26/02/2016 by V5moe (1 review written)

Very impressed with the drop off and collection service ant the car was fantastic it was a brand new Astra I loved it Had the car for three weeks while insurance where dealing with my claim, There is nothing I can I say I didn't like about Albany, I cannot comment on cost because my insurance dealt with it. It made life much easier at a very stressful time… Read Full Review

Albanyassistanceltd's Response to V5moe's Review

Written on: 26/02/2016

V5moe,

Thank you for the kind words!

We're glad you enjoyed our hire car.

Thanks again,

Albany Assistance Online Team

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★★★★★

“My Albany Experience”

Written on: 26/02/2016 by Giseller14 (1 review written)

Having been involved in a 'no fault' collision which resulted in my car requiring some repair I was offered a replacement vehicle by Albany for the time my car was out of use. I received a very nice, clean, hire car which was delivered to and collected from my home by pleasant and helpful members of staff. I was most impressed with the service I received and would have no hesitation in recommending Albany to anyone in similar circumstances to my own… Read Full Review

Albanyassistanceltd's Comment

Written on: 26/02/2016

Giseller14,

Thank you for taking the time to leave us a glowing review.

Our team are glad we could assist you after your accident,

Kind regards,

Albany Assistance Online Team

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