Albany Assistance Ltd Reviews - www.albanyassistance.co.uk

★★★★☆
4.0 / 5
77% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Albany Assistance Ltd www.albanyassistance.co.uk - Ask a question now

Media Gallery for Albany Assistance Ltd www.albanyassistance.co.uk

Albany Assistance Ltd www.albanyassistance.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Very efficient and helpful ”

Written on: 01/03/2015 by Hannagm386 (1 review written)

They dilivered the hire car very promptly and left. It where we agreed . They kept us informed as to what was happening at all times . The car was collected within the said time frame . I would use them again… Read Full Review

Report this review
★★★★★

“Fast and easy”

Written on: 01/03/2015 by 332Henderson (1 review written)

I was involved in a crash that was quite complicated to describe. The guy on the phone was patient and when we finished it was clear that everything had been understood. The courtesy car wa arranged quickly and so was the repair of my own car. Courtesy car was excellent. Repairs were excellent. Didn't have to worry about anything. Obviously I don't want to use them again as in not planning on crashing but if I have to then I'll be confident in them… Read Full Review

Report this review
★★★★★

“A no hassle, no stress success story”

Written on: 27/02/2015 by MakaiJackson (1 review written)

When a service is as good as this, it is recognisable by the complete lack of hassle and stress you feel. I would whole heartedly recommend Albany Assistance to anyone wanting to settle their insurance claim quickly and efficiently and not want any of the lengthy torture of not being able to contact third party insurers or being 'put on hold' until your phone bill is larger than your claim. Well done Albany Assistance for making my insurance claim pain free… Read Full Review

Report this review
★☆☆☆☆

“Useless and don't car that they are useless”

Written on: 26/02/2015 by McCrackenyz16 (1 review written)

Don't use this company. Truly hopeless. They are an intermediary and if your insurer is like mine, then when Albany screw up your insurer will say that it is your choice to use Albany, so live with it. Albany don't manage their suppliers - so rental company will not follow their instructions and you have to return the car, if it is unsuitable or not in the right insurance group that you should have received. I have a "repair" that has left my 18 month old £65k car in worse condition than… Read Full Review

Report this review
★☆☆☆☆

“Not even worth the 1 star! AVOID”

Written on: 24/02/2015 by LukasBateman145 (1 review written)

I was referred to Albany by my insurance after I was involved in an accident which wasn't my fault. At the first the process was simple I was allocated a garage for repair and explained the process of a hire car. My brand new car needed to go to an Audi Approved garage and I was allocated one by Albany in Barnsley - I was told the next people to contact me would be the garage within 48 hours. 3 days passed and still no contact I contacted Albany again who sent over the details of the repair to… Read Full Review

Report this review
★★★★★

“Very happy with the service I recovered will recommend...”

Written on: 24/02/2015 by Kennykk233 (1 review written)

Very happy with the service I recovered will recommend to others… Read Full Review

Report this review
★★★★★

“Effortless Just The Way It Should Be!”

Written on: 22/02/2015 by VanceDaniels (1 review written)

The smoothest process from start to finish. Any/all staff involved were competent, friendly, professional and accommodating. Wouldn't hesitate to use this company in the future and to recommend their services to others… Read Full Review

Report this review
★★★★★

“Car repair and courtoesy car”

Written on: 20/02/2015 by AlizaMahoney356 (1 review written)

Car insurers were very good car was repaired in good time and courtesy car was brought to where I dropped car of which was very handy. Car was good and I was able to leave it at drop off. Everyone was very helpful and it all ran smoothly. A very satisfied customer would recommend to anyone… Read Full Review

Report this review
★★★★☆

“Car Insurance Support”

Written on: 08/02/2015 by mjlegge (1 review written)

Following a no-fault accident my insurer referred me to Albany Assistance to support me with the repair of my car, arranging a hire car and to deal directly with the 3rd party insurer. The staff were helpful and informative and the process was well managed and easy to implement. The repair company did a good job and my car was returned in good condition and when promised, as did the hire car which Albany arranged for me to have during the period of the repair. I would recommend their services… Read Full Review

Report this review
★★★★★

“excellant”

Written on: 08/02/2015 by Whalen66 (1 review written)

Really good fast service from start to finish. I would recommend this company to anyone… Read Full Review

Report this review
★★★★★

“Fantastic ”

Written on: 07/02/2015 by Rab1576 (1 review written)

This was my first accident the help I got was great from start to end that arranged everything for me getting my hire car dropped of at work . I would recommend them to anyone… Read Full Review

Report this review
★★★★★

“Smooth operators”

Written on: 06/02/2015 by mjj41 (1 review written)

Everything went so smoothly. Plenty of contact and knew what was happening from start to finish… Read Full Review

Report this review
★★★★★

“The best”

Written on: 01/02/2015 by Gravespc119 (1 review written)

What a great team I cannot fault any of them . Thank you all for a great services… Read Full Review

Report this review
★★★★☆

“speedy service”

Written on: 30/01/2015 by silverlady49 (1 review written)

Very helpful. Quick response . Easy to follow. would recommend as everything went very smoothly. Only negative was price of hire car (even tho' I wasn't paying for it) cost was over £4000 when the same car from an independent hire company was only £1300. Taking advantage of someone having an accident and no reason, except greed, for it to be that amount… Read Full Review

Report this review
★☆☆☆☆

“STAY WELL CLEAR”

Written on: 28/01/2015 by Debbieg1971 (1 review written)

I had a no fault accident and Albany Assistance were in charge of repairs! No help at all, I told them my car wouldn't start and they told me it was not accident related! It worked perfectly well prior to the accident! I was left for 12 days before Xmas with no car and a massive phone bill from trying to get this sorted! When I originally said I required a courtesy car when my car would be in the garage I was asked if I could not use public transport!!! Total joke and would recommend that if… Read Full Review

Report this review
★☆☆☆☆

“They take money from you when it comes to fuel charge....”

Written on: 25/01/2015 by Younghl402 (1 review written)

They take money from you when it comes to fuel charge. They ask for the fuel to come back with the same amount of fuel. we give back more and they take £15 from my account. they said we should of given it back anyway as the take money of everyone do not use them are the most dishonest car hire company i have ever come across… Read Full Review

Report this review
★★★★★

“Fantastic Service With a Fantastic Car!!!”

Written on: 19/01/2015 by 168McDermott (1 review written)

The service I received from Albany was brilliant from the phone calls to the delivery and pick up of the car. I received a fantastic BMW 3 series and it was a joy to drive… Read Full Review

Report this review
★★★★★

“hired car”

Written on: 19/01/2015 by Vogeldn461 (1 review written)

stalf were very helpful with my requests… Read Full Review

Report this review
★★★★★

“bigal”

Written on: 19/01/2015 by Hutchinson423 (1 review written)

excellent service,all the staff were very helpful and kept me informed and updated on all aspects of my unfortunate accident, i would recommend Albany Assistance to anyone. … Read Full Review

Report this review
★★★★★

“used first time, and if unfortunate to have accident...”

Written on: 16/01/2015 by Omari106 (1 review written)

Used for the first time, and after the accident, all issues were taken by Albany assistance, no more worries for me. Very good at their job and all without a hitch. If I am unfortunate to have any more incidents, lets hope Albany assistance can be there for me again. Courtesy car arrived before damaged one was removed, no hanging around on that issue, unlike other experiences. Damaged car taken, repaired and was then able to drop hire car at repair centre, and drive my vehicle away with no… Read Full Review

Report this review
overview