Albany Assistance Ltd Reviews - www.albanyassistance.co.uk

★★★★☆
4.0 / 5
76.6% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Albany Assistance Ltd www.albanyassistance.co.uk - Ask a question now

Media Gallery for Albany Assistance Ltd www.albanyassistance.co.uk

Albany Assistance Ltd www.albanyassistance.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★☆

“speedy service”

Written on: 30/01/2015 by silverlady49 (1 review written)

Very helpful. Quick response . Easy to follow. would recommend as everything went very smoothly. Only negative was price of hire car (even tho' I wasn't paying for it) cost was over £4000 when the same car from an independent hire company was only £1300. Taking advantage of someone having an accident and no reason, except greed, for it to be that amount… Read Full Review

Report this review
★☆☆☆☆

“STAY WELL CLEAR”

Written on: 28/01/2015 by Debbieg1971 (1 review written)

I had a no fault accident and Albany Assistance were in charge of repairs! No help at all, I told them my car wouldn't start and they told me it was not accident related! It worked perfectly well prior to the accident! I was left for 12 days before Xmas with no car and a massive phone bill from trying to get this sorted! When I originally said I required a courtesy car when my car would be in the garage I was asked if I could not use public transport!!! Total joke and would recommend that if… Read Full Review

Report this review
★☆☆☆☆

“They take money from you when it comes to fuel charge....”

Written on: 25/01/2015 by Younghl402 (1 review written)

They take money from you when it comes to fuel charge. They ask for the fuel to come back with the same amount of fuel. we give back more and they take £15 from my account. they said we should of given it back anyway as the take money of everyone do not use them are the most dishonest car hire company i have ever come across… Read Full Review

Report this review
★★★★★

“Fantastic Service With a Fantastic Car!!!”

Written on: 19/01/2015 by 168McDermott (1 review written)

The service I received from Albany was brilliant from the phone calls to the delivery and pick up of the car. I received a fantastic BMW 3 series and it was a joy to drive… Read Full Review

Report this review
★★★★★

“hired car”

Written on: 19/01/2015 by Vogeldn461 (1 review written)

stalf were very helpful with my requests… Read Full Review

Report this review
★★★★★

“bigal”

Written on: 19/01/2015 by Hutchinson423 (1 review written)

excellent service,all the staff were very helpful and kept me informed and updated on all aspects of my unfortunate accident, i would recommend Albany Assistance to anyone. … Read Full Review

Report this review
★★★★★

“used first time, and if unfortunate to have accident...”

Written on: 16/01/2015 by Omari106 (1 review written)

Used for the first time, and after the accident, all issues were taken by Albany assistance, no more worries for me. Very good at their job and all without a hitch. If I am unfortunate to have any more incidents, lets hope Albany assistance can be there for me again. Courtesy car arrived before damaged one was removed, no hanging around on that issue, unlike other experiences. Damaged car taken, repaired and was then able to drop hire car at repair centre, and drive my vehicle away with no… Read Full Review

Report this review
★☆☆☆☆

“Absolutely shockingly rude”

Written on: 09/01/2015 by Harley124 (1 review written)

Spoke to these people over Christmas. The long and the short of it is that I was visiting from overseas, landing on 23/12. So that I could achieve what I needed to out of my Christmas trip home, my mother had placed me on her car insurance to commence that day. On 17/12 the car was written off due to the fault of a third party. My mother was provided with a replacement vehicle by these cretins. Because of the fact that I was not on the insurance at the time of the accident, I was informed… Read Full Review

Report this review
★☆☆☆☆

“These people are like like parasites that milk the...”

Written on: 08/01/2015 by solicitor123 (1 review written)

These people are like like parasites that milk the third party insurers for every penny they can. They are completely unprofessional in their approach to dealing with customers and hide behind the ruse of being a car hire company. They in fact farm out the car hire to various companies who no doubt give them a referral fee. They get you to sign a credit agreement before anything is undertaken which covers their backside for non payment when the produce and over inflated bill to the third party… Read Full Review

Report this review
★★★★★

“Brilliant service with friendly staffs. Value for...”

Written on: 22/12/2014 by Camerone278 (1 review written)

The only thing I don'the support is the payment for an insurance on the hired car,apart from that,their cars are clean and we'll maintained. Beautiful and out standing,very efficient with time,convinience with picking up of their hired car… Read Full Review

Report this review
★★★★★

“Albany Assistance, Dependable and Reliable”

Written on: 21/12/2014 by WeAreTheBorg (1 review written)

I was fortunate / unfortunate to require the services of Albany Assistance twice this year (2014) The first time a driver hit my car from behind and the second time a driver reversed into my car door. On each occasion the service I received from Albany Assistance was excellent. The first instance a hire car was delivered to my home address within two hours of my own car being collected for repair. The second time I took my car to the repair centre where a hire car was waiting for my… Read Full Review

Report this review
★★★★★

“Professional, thorough and friendly”

Written on: 21/12/2014 by Melodyg295 (1 review written)

Excellent, cannot stress enough how good the service was from Albany. I would reccomend Albany to friends, family and work colleagues any day of the week. Thank you… Read Full Review

Report this review
★★★★★

“car insurance hure car ”

Written on: 21/12/2014 by McConnell357 (1 review written)

Very helpful easy to use and no problem with anything staff are happy to help and keep you updated on what's what car was delivered on the day and time promised and collected The same too overall very happy with everything… Read Full Review

Report this review
★★★★★

“Would recommend this company.”

Written on: 19/12/2014 by MaliaHess (1 review written)

The hire car was delivered to the garage so had a swift change over with no problems and excellent correspondence keeping me informed of return details etc. Friendly staff who although have to ask lots of questions this is for everyone's piece of mind… Read Full Review

Report this review
★★★★★

“Excellent Customer Service”

Written on: 19/12/2014

After my car was damaged by another vehicle my insurance company swiftly referred me to Albany. I was treated with the utmost courtesy and they guys/gals on the phone were extremely helpful. My car was collected very quickly for repair and the hire vehicle was delivered/collected exactly when they promised. I was kept updated about everything and felt very reassured all round… Read Full Review

Report this review
★★★★★

“Very efficient ”

Written on: 19/12/2014 by Caspahouse (1 review written)

Fantastic to work with & nothing was too much hassle. Very efficient service & polite friendly staff. Would definitely use again… Read Full Review

Report this review
★☆☆☆☆

“set a debt collector on me for a debt that WASNT mine”

Written on: 11/12/2014 by admadmadm (1 review written)

Terrible company, ignore the phoney 1 time reviews on here. The LTD company that used them to process a non fault accident which is no longer trading and not VAT registered, was requested a year after the event to claim back the VAT, which we are unable to do(as not VAT registered) They have now passed the amount to a debt collector say I owe it personally which I dont! It was in respect of VAT that CANT be claimed back as not vat registered. AVOID at all costs, they will turn you over given… Read Full Review

Report this review
★★★★★

“EXCELLANT CUSTOMER SERVICE”

Written on: 09/12/2014 by Kent419 (1 review written)

Easy people to deal with. They answer the phone quickly and answer any query you may have… Read Full Review

Report this review
★★★★★

“Excellent service”

Written on: 08/12/2014 by eiBrown85 (1 review written)

Very quick and efficient service! Would definitely recommend this company! Very professional attitude towards the job, polite and well spoken staff… Read Full Review

Report this review
★★★★★

“The one for you,”

Written on: 08/12/2014 by NiaTierney269 (1 review written)

Had a car crash first one in 18yrs, did,ent know what i had to do regards insurance /car hire etc Albany Assistance contacted me through my insurance (Esure)took all my worries away dealt with all relivent need from start to finish only have full gratitude for making this experience non stressful thank you… Read Full Review

Report this review
overview