Albany Assistance Ltd Reviews - www.albanyassistance.co.uk

★★★★☆
4.2 / 5
337
81.0% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“My fantastic experience”

Written on: 08/02/2016 by DeclanRoth (1 review written)

I feel that the service I was provided with was A+++++ Everything was dealt with quickly and I had my hire car within hours of my crash. I would advise anybody needing assistance to use this company. Helpful understanding and most of all caring staff members and I can't thank all the team that worked on my case enough. Thank you!!… Read Full Review

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★★★★★

“Faultless service”

Written on: 07/02/2016 by Bradshawhg343 (1 review written)

Excellent service from start to finish, faultless. Would definitely recommend and wouldn't hesitate to use again… Read Full Review

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★★★★★

“Faultless service”

Written on: 07/02/2016

Less than 2 days after my crash my hire car was delivered to my door. It was a perfectly reasonable and appropriate replacement. The whole process was prompt, courteous and efficient. At the end of the period it was picked up again from my home… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 04/02/2016

So my car was involved in a no fault accident so my insurance company diamond referred it to Albany! Never again will I want to go through it! The people who I spoke to at Albany made me feel like I was at fault even though my car was parked and unattended at the time of the accident. They initially told me my car was drivable and after further damage was noticed on the vehicle where the tyre nearly came off my car whilst I was driving it I was then told that I shouldn't have been told it was… Read Full Review

Albanyassistanceltd's Comment

Written on: 05/02/2016

Hello,

I'm sorry to hear that you have been unsatisfied with our service. If you could please email us with your reference number, I will ensure that you are contacted directly.

Kind Regards,

Albany Assistance Online Team

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★★★★★

“Great company”

Written on: 30/01/2016 by Ricardob1954 (1 review written)

Great service and staff are so helpful!!! Would defiantly use again!! Would recommend to all !! If I had to or needed this service I wouldn't think twice it would be my first choice. Well done… Read Full Review

Albanyassistanceltd's Comment

Written on: 01/02/2016

Hi Ricardob1954,

Thank you for the five star review.

We will tell our staff of your kind words, we're glad we could help.

Thanks,

Albany Assistance Online Team

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★☆☆☆☆

“Joke”

Written on: 29/01/2016 by odCallahan43 (1 review written)

I have had the displeasure of dealing with albany for almost 2 weeks now. There has been no consistency, mistakes, delays, and when my boyfriend called on my behalf the rudeness of the person he spoke to was ridiculous. The only person who's actually helped get this any further was the repairs company we had been put through to had assisted to make our lives easier and arranged to come out to see my car - WHICH ALBANY SAID WASN'T POSSIBLE! I really didn't want to believe all the reviews I had… Read Full Review

Albanyassistanceltd's Comment

Written on: 29/01/2016

Hello,

I would like to apologise for any inconvenience caused. A member of our team has contacted you today, however if you have any further queries please don’t hesitate to contact us.

Kind Regards,

Albany Assistance Online Team

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★★★★★

“Accident support”

Written on: 28/01/2016 by Lawsono309 (1 review written)

I was very upset when I was hit from behind when I was stationary on a Friday afternoon. Through my insurance company an Albany courtesy car was delivered to my home at 9.00 on Saturday morning. The driver encouraged me to look carefully over the car to make sure we agreed any defects(none)and asked me to sit in the driver seat to familiarise myself with all the controls and ask questions. It was immaculately clean inside and out. When my car was ready the car was picked up with no problems at… Read Full Review

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★★★★★

“fab service ”

Written on: 22/01/2016 by AracelyRuiz (1 review written)

They responded really quickly after the accident. My car was taken for repairs and a hire car was delivered to me first thing in the morning so I could carry on with my day. The car was repaired quickly even though it was Christmas. Every member of staff I was in contact with were polite and dealt with things quickly. Would definitely use them again they took all the stress out of the accident… Read Full Review

Albanyassistanceltd's Comment

Written on: 25/01/2016

Hi AracelyRuiz,

Thank you for your review.

We will pass your comments back to our team, we're glad to have helped.

Thanks,

Albany Assistance Online Team

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★★★★★

“Helpful claims management staff”

Written on: 21/01/2016 by Charlief163 (1 review written)

During this difficult and stressful time the team at Albany were brilliant and very calm taking the time to explain the process to me so I could understand what was occurring… Read Full Review

Albanyassistanceltd's Comment

Written on: 25/01/2016

Hi Charlief163,

Thank you for taking the time to leave this review.

Albany Assistance are glad to have helped in such a difficult time.

Thanks,

Albany Assistance Online Team

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★★★★☆

“Brilliant ”

Written on: 16/01/2016 by 346Hayes (1 review written)

Soo good, needed the car asap they dropped it off before 8:30am perfect… Read Full Review

Albanyassistanceltd's Comment

Written on: 18/01/2016

Hi 346Hayes,

Thanks for the review, we're glad to help,

Kind regards,

Albany Assistance Online Team

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★★★★★

“First class service”

Written on: 16/01/2016

After my accident, I was put into contact with Albany by my insurance company (Admiral). The service throughout was first class, with support when I needed it and helpful updates. Although I did not 'choose' Albany, as they are Admiral's preferred partner, I would recommend them to anyone… Read Full Review

Albanyassistanceltd's Comment

Written on: 18/01/2016

Hi,

Thank you for leaving your review.

We're glad you found our service first class and thank you for the recommendation.

Thanks,

Albany Assistance Online Team

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★★★★★

“Great service that took the stress away”

Written on: 14/01/2016 by NGtraveller (2 reviews written)

This was a great service that I didn't realise I even had or was offered. They were all over the situation within an hour or so of making my claim. Collection and repair of my car and provision of a hire car were efficiently organised and provided. Really great service… Read Full Review

Albanyassistanceltd's Response to NGtraveller's Review

Written on: 15/01/2016

Hi NGtraveller,

It's great to hear that you were pleased with our service.


Kind Regards,

Albany Assistance Online Team

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★★★★★

“Taking worry out of claiming”

Written on: 14/01/2016 by 1984Thornton (1 review written)

I am a 20 year old university student and a relatively new driver.Albany took all the worry and financial pressure out of settling my claim.I would definitely recommend using their services.No policy excess required paying,£600 in my case,just follow their process and end up with a repaired car. … Read Full Review

Albanyassistanceltd's Comment

Written on: 15/01/2016

Hi 1984Thornton,

Thank you for leaving your review.

We're glad we could help your with your claim and take the pressure from your incident.

Thanks again,

Albany Assistance Online Team

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★★★★★

“Great customer service and a lovely car!”

Written on: 14/01/2016 by steve_essex (1 review written)

Customer service was very proactive calling me to arrange the care, delivery etc. I was really pleased with the nice new car they provided as a temporary replacement whilst mine was in for repair. Everyone I spoke to was very helpful and I would highly recommend them!… Read Full Review

Albanyassistanceltd's Response to steve_essex's Review

Written on: 15/01/2016

Hi Steve_essex,

Thank you for leaving your feedback.

We're overjoyed you found our customer service team and our services helpful.

Thanks again!

Albany Assistance Online Team

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★★★★☆

“Hassle Free Assistance”

Written on: 12/01/2016 by 437Myrick (1 review written)

Following an accident which was not my fault, my insurance company together with Albany Assistance Ltd sorted out my repairs and Albany provided hassle free assistance. I Would absolutely recommend them… Read Full Review

Albanyassistanceltd's Comment

Written on: 13/01/2016

Hi 437Myrick,

Thank you for leaving us this review.

We're glad we could take the hassle out of your non fault accident!

Thanks,

Albany Assistance Online Team

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★★★★★

“Fantastic service”

Written on: 09/01/2016 by Karsynz174 (1 review written)

Albany Assistance dealt with my claim fantastically! From the get go, everything was dealt with professionally, promptly and am so pleased that they made my experience as smooth as they did! From documents being sent to hire cars arriving, everything happened just as they promised! Great company, an overall very happy customer!… Read Full Review

Albanyassistanceltd's Comment

Written on: 13/01/2016

Hi Karynz174,

Thank you for providing your feedback.

We're glad we could help you after your accident.

Thanks,

Albany Assistance Online Team

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★★★★★

“Efficient & Compliant!!”

Written on: 08/01/2016 by Julianaq21 (1 review written)

Speedy response to my non fault accident -full details of services available explained and confirmed by e mail covering all regulatory requirements. Car booked in for repairs quite quickly along with arrangement for a similar car on hire . It actually was a similar car which was appreciated as I drive all over UK. All in all a first class and thorough experience-very impressed… Read Full Review

Albanyassistanceltd's Comment

Written on: 08/01/2016

Hi Julianaq21,

Thank you for this review.

We're glad we could help after your accident.

Regards,

Albany Assistance Online Team

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★★★★★

“Accident recovery made worry free”

Written on: 08/01/2016 by PJT108 (1 review written)

Within 30 minutes of reporting my accident to the insurance company Albany Assistance called me to explain what they would do to ease the hassle. I had a courtesy car of my choice within 12 hours delivered to my door. The recovery and assessment of my damaged car was handled without any need to involve myself. The car was assessed as a total write off and Albany ensured that I retained the courtesy car until I had made other arrangements for transport. When it came to handing back the… Read Full Review

Albanyassistanceltd's Response to PJT108's Review

Written on: 08/01/2016

Hello PJT108,

Thank you for your kind words.

It's great to hear that you found our service hassle free and quick.

Kind Regards,

Albany Assistance Online Team

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★★★★★

“Excellent service from begining to end”

Written on: 07/01/2016 by SamandRoy (1 review written)

Our family lost a car to the January floods in Cumbria, our insurance company uses Albany so consequently they came to our assistance. We were provided with a hire car within 24 hours and all the dealings regarding this hire car were handled by Albany including delivery and collection. Easy to deal with and totally professional in all aspects. Thank you… Read Full Review

Albanyassistanceltd's Response to SamandRoy's Review

Written on: 07/01/2016

Hello SamandRoy,

Thank you for leaving your feedback. We're glad you were happy with our service.

Kind Regards,

Albany Assistance Online Team

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★★★★★

“Great customer service, smooth process”

Written on: 07/01/2016 by Benson129 (1 review written)

I was hit by another car - My insurer would have provided a courtesy car, however recommended I use Albany Assist as The accident wasn't my fault. They were very easy to deal with over the phone. All the legal side was easy to follow online, which you digitally sign. I had a 2011 Saab 9-3 Turbo, I was leased with a 65 plate Lexus hybrid, which did the job. I used the Lexus for around 10 days. I was given a weeks use after I received compensation for my write off, this gave me time to find… Read Full Review

Albanyassistanceltd's Comment

Written on: 07/01/2016

Hello Benson129,

Thank you for leaving your feedback.

We're glad you enjoyed our hire car!

Kind Regards,

Albany Assistance Online Team

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