Albany Assistance Ltd Reviews - www.albanyassistance.co.uk

★★★★☆
4.2 / 5
275
81% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Worst customer service from a supervisor”

Written on: 24/07/2015 by 454Cochran (1 review written)

They charge my husbands credit card £60 for an admin fee relating to a parking fine for my sons hire car, which was issued in error. The supervisor insists they can legally do this as my husband agreed for the card to be used for a petrol charge. She is rude, not at all apologetic or understanding. Her manner was abrupt to say the least and this from a company who are supposed to help clients following an accident. Would it not be better customer service to check with the client regarding the… Read Full Review

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★★★★★

“Def 10 out of 10”

Written on: 21/07/2015 by 348Welsh (1 review written)

You def made me feel like if i had a problem i wouldn't hesitate to come to you excellent communication skills Thank you so much for my good experience… Read Full Review

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★★★★☆

“Satisfied with service”

Written on: 20/07/2015 by MacLeanyp380 (1 review written)

Very happy overall with service Prompt delivery of courtesy car And easily dropped off at repairers for collection Would not hesitate to recommend to others… Read Full Review

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★★★★★

“Not one problem!”

Written on: 09/07/2015 by Stricklandhe323 (1 review written)

I was involved in an accident 3rd December 2014, someone pulled out of a junction without looking and i hit her at 25mph but both cars were written off (i only had a £3/400 car) i called my insurance (Tesco) who instructed albany assistance and help-hire to deal with it. i had a brilliant brand new fiesta hire car within 4 hours delivered to work, my car was collected from the scene. I had the hire car for a good 2 month when i had a call and they came and swapped it as it needed a service… Read Full Review

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★★★☆☆

“change of heart”

Written on: 09/07/2015 by Parsonsmi36 (1 review written)

having given a positive rating I have now changed my mind since discovering that they took £15 from my bank as a surcharge for delivering the car with fuel in it,as I returned the car with the same amount of fuel in it as I was told to do by the delivery driver, I could not understand why they took the £15 so I phoned them for an explanation and was told it was stated in the contract I had signed but it actually says the surcharge is payable in the majority of cases (meaning not all cases)… Read Full Review

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★☆☆☆☆

“Nuisance calls to get business”

Written on: 07/07/2015 by goDalrymple401 (1 review written)

These people make a habit of nuisance calls to try to drum up business. I don't know yet how they're getting hold of people's details but I imagine it is illegal. I have only been called twice so far but I know that I have not given them permission to call me and they're just fishing for business. Having googled them it appears that they spam call a lot of people. I wish I knew how they were getting our numbers and will be looking into who I can report them to… Read Full Review

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★★★★★

“Hire car review ”

Written on: 06/07/2015 by 154Reid (1 review written)

Very prompt and efficient service,delivery of hire car was the next day after my inncedent.100% satisfaction and would highly recommend… Read Full Review

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★☆☆☆☆

“worst accident management company ever”

Written on: 05/07/2015 by AxelAlexander (1 review written)

This must be the worst company ever. They are arrogant, customer service is poor or non existent. Communications were poor. Had to organise my own garage because my car was still under warranty. In short DO NOT USE THEM UNLESS YOU WANT EXTRA HASSLE AND AGGRAVATION. Got automatic letters stating other party were not insured despite sending them copies of letter confirming liability. Had no say in using them as Admiral sent my accident claim to them… Read Full Review

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★★★★★

“Help after accident”

Written on: 04/07/2015 by 324Burgess (1 review written)

I had an accident in June and through my insurrer I was contacted by Albany to set up the arrangement regarding a replacement car. Very good service. Quick, competent in all aspects and the car was fresh like a daisy. The staff is very knowledgable and will help and guide you all the way. A pleasent surprise after a not so pleasent inccident. … Read Full Review

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★★★★★

“STATIONARY INCIDENT”

Written on: 01/07/2015 by 357Fitzpatrick (1 review written)

AFTER BEING HIT BY ANOTHER VEHICLE WHILST MY CAR WAS STATIONARY AS SOON AS THE INCIDENT WAS REPORTED BY MYSELF I COULD'NT FAULT THE SERVICE FROM ALBANY ASSISTANCE VERY HELPFUL AND AN ABSOLUTE ALL ROUND FIVE STAR SERVICE. THANK YOU… Read Full Review

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★★★★★

“First class service”

Written on: 28/06/2015 by Jefferson204 (1 review written)

First class service from start to finish .Great staff who kept me informed throughout… Read Full Review

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★★★★★

“First class service”

Written on: 28/06/2015 by JakobeButcher (1 review written)

I needed to use the services from Albany Assistance recently the service I received from them was FIRST CLASS everything was organised for me the replacement car was delivered to my door for me, when my car was repaired all I needed to do was ring Albany and they collected the car from my home nothing was too much for them I would not hesitate in recommending them to anyone and I'd certainly use their services again… Read Full Review

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★★★★★

“Excellent service”

Written on: 28/06/2015 by Wilkinson424 (1 review written)

Kept me informed through the whole process of my car repair and courtesy car rental with friendly knowledgeable staff. A five star service all around… Read Full Review

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★★★★★

“Excellent customer service, very pleased! ”

Written on: 27/06/2015 by xfMcNamara482 (1 review written)

Great customer service staff who dealt with my situation quickly and handled a difficult situation with great ease. Hire car arrived asap, was very happy how smoothly n efficiently everything was dealt with. Would definately use again if i am ever unfortunate to be in the same situation again… Read Full Review

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★★★★★

“After accident help”

Written on: 24/06/2015 by Boy's Nameo243 (1 review written)

Helpful friendly service. Hire car delivered promptly. Very pleased… Read Full Review

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★★★★★

“excellent service the best by far”

Written on: 22/06/2015 by cmoore26 (1 review written)

My car got sent away for repairs the day after a driver drove into me Albany assistance rang me that day and arranged a car for me within hours. Excellent service 5 star to me and all the people i spoke to on the phone regarding this matter were all brilliant and helped as much as they could nothing seamed too much trouble to them. I would definitely recommend them to anyone thanks again for all your help in the matter. The car i received was clean and tidy as promised and i have no complaints… Read Full Review

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★★★★★

“wonderful service”

Written on: 22/06/2015 by Alonzo252 (1 review written)

Helpful staff,prompt service the car was just right for me.Well done Albany assistance… Read Full Review

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★★★★★

“Very Friendly & Efficient”

Written on: 22/06/2015

The hire car was dropped off by two lovely, helpful men who were able to answer my questions and inspect the car with me. After hiring I left the keys in a safe place and the car was collected, all very straight forward. The car itself was a one year old Fiesta which my son loved, so much so it has now cost me a new car!… Read Full Review

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★★★★☆

“Always Albany!”

Written on: 21/06/2015 by Bennettq271 (1 review written)

This was a very efficient reliable service that I would suggest and highly recommend to anyone in the future.Thanks for a very professional and on time service many thanks mr Ross… Read Full Review

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★★★★★

“FIRST CLASS SERVICE”

Written on: 20/06/2015 by Nigelfoster (1 review written)

Albany provided me with a first class service, the replacement car was spotless,very nice & exactly what I wanted. The car was delivered to my place of work on time, the delivery staff were very polite & most knowledgeable with this cars functions and procedures. They gave me full instructions on the use of this vehicle and were in no rush to leave until I was happy with the operation of the car. The telephone staff also deserve a mention as they were equally as helpful & polite. The entire… Read Full Review

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