Albany Assistance Ltd Reviews - www.albanyassistance.co.uk

★★★★☆
4.2 / 5
403
81.6% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Excellent customer service, friendly and helpful.”

Written on: 30/08/2016 by McGrath1972 (1 review written)

The customer service operators were very helpful and supportive. The delivery and pickup drivers were very polite, on time and took time to check the vehicle to your satisfaction. The delivers my courtesy car promptly the next day and kept me updated via email and text with regards to next steps. Would definitely use them again. A smooth, easy experience after a traumatic car crash. Would recommend to everyone!… Read Full Review

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★★★★★

“Albany assistance assists”

Written on: 29/08/2016 by bfFlynn489 (1 review written)

Peace of mind and very helpful. I would recommend Albany to anyone especially to family and friends… Read Full Review

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★★★★☆

“Overall was very good ”

Written on: 29/08/2016 by crForbes36 (1 review written)

Overall was very good… Read Full Review

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★★★★☆

“Car accident support”

Written on: 29/08/2016

Provided good and prompt support after my recent car accident… Read Full Review

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★★★★★

“Very Good Service!!!!”

Written on: 28/08/2016 by LarissaHarper354 (1 review written)

I really enjoyed this service, totally trouble free and they did everything for me… Read Full Review

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★★★☆☆

“Good service”

Written on: 26/08/2016 by Pwong13 (1 review written)

Was happy with the service, but once I gave the hired vehicle back I wasn't aware they had charged out my account a further £15. It would had be nice if I was made aware of this… Read Full Review

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★★★★★

“Excellent service, extremely accommodating!”

Written on: 19/08/2016 by Karen333 (1 review written)

I had my accident on a Wednesday evening and had a replacement car by 4pm the following day. He staff were extremely helpful and showed me how to use all of the features in the car. I was expecting a saloon of some sort but got a brand new Landrover 4x4. My repairs tooklinger than expected and Albany just extended my insurance for as long as needed. No stress and the repair centre were able to Liase with Albany on my behalf. Turned a potentially very stressful experience into an easy one… Read Full Review

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★★★★★

“Highly recommended firm”

Written on: 13/08/2016 by Ashleighthomas (1 review written)

I had a car accident which wrote off my car, Albany assistance got me a replacement car straight away, it was very convenient for me as they could drop off the car wherever I was, it was so easy and they explained everything in detail, if I ever have another accident which hopefully I won't, I won't hesitate to give Albany assistance a call… Read Full Review

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★★★★★

“assistance”

Written on: 01/08/2016 by Emilia449 (1 review written)

The whole process was handled extremely efficiently. Progress on all items was reported quickly and a very satisfactory outcome was achieved. many thanks… Read Full Review

Albanyassistanceltd's Comment

Written on: 12/08/2016

Hello,

You're welcome!

We're happy to hear that you were satisfied with the outcome of your claim.

Kind Regards,

Albany Assistance Online Team

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★★★★★

“Great Service.”

Written on: 31/07/2016

Car arrived as promised - on time and immaculate. The driver was polite and friendly and took time to go through the controls on the hire car. Recommended to all… Read Full Review

Albanyassistanceltd's Comment

Written on: 12/08/2016

Hello,

Thank you for your recommendation and lovely comments regarding our Service Delivery Driver.

Kind Regards,

Albany Assistance Online Team

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★★★★☆

“Albany Assistance were provided on behalf of my...”

Written on: 29/07/2016 by 1945Gilliam (1 review written)

Albany Assistance were provided on behalf of my insurance company, but if I had to use them privately I would be quite happy to do so. … Read Full Review

Albanyassistanceltd's Comment

Written on: 12/08/2016

Hello,

Thank you for leaving your feedback!

We're glad to hear that you would happily use our service again if needed.

Kind Regards,

Albany Assistance Online Team

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★★★★★

“Made whole process easy”

Written on: 29/07/2016 by Kelly651 (1 review written)

I was contacted by Albany within an hour of speaking to my insurance company and reporting someone had damaged my vehicle. They were super helpful and arranged to have my car repaired and a hire car within a week. I didn't have to worry about anything. They called at every step of the process and helped to have the hire car collected when I got my car back. Would be relieved to know they were helping me if this was ever to happen again! Fantastic company! Would definitely recommend to others… Read Full Review

Albanyassistanceltd's Response to Kelly651's Review

Written on: 29/07/2016

Hello,

It's great to hear that you would use our services again if needed!

We're glad we could take the worry away from you during this time.

Kind Regards,

Albany Assistance Online Team

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★☆☆☆☆

“Misinformed and left un resolved. ”

Written on: 27/07/2016 by Andreas482 (1 review written)

I am very unsatisfied by the service. After being hounded for a date and time for the delivery of a courtesy car I responded by saying that I did not know what date my car would be collected by the engineers and would arrange it when I knew. When I found out the date I called to arrange it and got told that I had refused a hire care and because I had been driving my own car was no longer eligible for one until a payment from Hastings Direct had been made for the total loss. At no point had this… Read Full Review

Albanyassistanceltd's Comment

Written on: 29/07/2016

Hello,

We're sorry to hear that you have been unsatisfied with our service.

If you could please email onlineteam at albanyassistance.co.uk with your reference number, we will arrange for you to be contacted directly.

Kind Regards,

Albany Assistance Online Team

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★★★★★

“Can't fault them”

Written on: 27/07/2016 by 57shevy (1 review written)

The company delivered my car when they said they would, the latest model sparkling clean inside and out, the guys on the phone and the guys who delivered and collected the car were a pleasure to deal with, everything explained and kept simple, what more do you want from a company? 10/10… Read Full Review

Albanyassistanceltd's Response to 57shevy's Review

Written on: 29/07/2016

Hello,

Thank you for posting such a great review!

We really appreciate your comments regarding our staff and we will pass them on to the team involved.

Kind Regards,

Albany Assistance Online Team

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★★★★☆

“all round good value very efficient in every aspect ”

Written on: 24/07/2016 by JadynPowell305 (1 review written)

Helpful person on telephone with prompt delivery and collection of hire car from my address in Nottinghamshire all-round great company.would recommend it to anyone… Read Full Review

Albanyassistanceltd's Comment

Written on: 25/07/2016

H,

Thank you for your review, we are glad to hear to hear you would recommend us.

Kind regards,

Albany Assistance Online Team

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★★★★☆

“Audi A3 ”

Written on: 17/07/2016 by JaneFigueroa (1 review written)

Had a lovely Audi A3 courtesy car. Service was very good dropped off at my place of work and collected from my home, hassle free!… Read Full Review

Albanyassistanceltd's Comment

Written on: 18/07/2016

Hello, Thank you for taking the time to write a review. We are glad to hear you have been pleased with our service.

Kind regards

Albany Assistance Online Team

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★★★★☆

“seems good so far”

Written on: 16/07/2016 by Yairo376 (1 review written)

I have no reason to feel dissatisfied - god willing I only need to contact my car insurers if something goes wrong. I feel at my age I am lucky to be insured… Read Full Review

Albanyassistanceltd's Comment

Written on: 18/07/2016

Hello,

Thank you for your kind review, we are glad things are going well. Do feel free to write another review once your claim is complete.

Kind regards

Albany Assistance Online Team

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★★★★★

“Hire of Vehicle after my accident”

Written on: 16/07/2016

I was involved in a car accident back in June this year, and my car sustained some damage that had to be repaired. As I needed a car for transporting my daughter to school, some 7 miles away, as well as communing to work, I was offered a hire vehicle from Albany Assistance via my Insurance Company. I have to say the car I got was fabulous, and the level of service was exceptional. I would highly recommend them to people, and cannot thank them enough for their time in such circumstances… Read Full Review

Albanyassistanceltd's Comment

Written on: 18/07/2016

Hi,

Thank you for taking the time to write such a great review, we are glad to hear such good feedback.

King regards,

Albany Assistance Online team

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★★★★★

“Great service”

Written on: 16/07/2016 by Nelsonfe123 (1 review written)

Overall great service… Read Full Review

Albanyassistanceltd's Comment

Written on: 18/07/2016

Hello, Thank you for the five star rating! Glad we could help.

Albany Assistance Online team

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★★★★★

“No headache for claim”

Written on: 15/07/2016 by DenisseMurphy (1 review written)

Albany Assistance took all the stress of making sure that all the work is done by these people. I cannot fault their commitment and contact with me constantly to keep me updated of the claim, arranging the hire of the car and pick up of the car that was damaged by the repairers. It was co-ordinated between all parties by Albany Assistance. It went really well and did not feel any difference when changing cars. All parties were really helpful with any queries. I would recommend Albany Assistance… Read Full Review

Albanyassistanceltd's Comment

Written on: 15/07/2016

Hello,

Thank you for taking the time to write a review, we love to hear such positive feedback

Kind regards

Albany Online Team

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