Albany Assistance Ltd Reviews - www.albanyassistance.co.uk

★★★★☆
4.0 / 5
78% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“from my own experience with albany assistance and helphire”

Written on: 01/04/2015 by zveroveteidvat (1 review written)

I am very happy with the service that I received and the car that was given to me for the time when I needed. I defenitely would use your company again and would recommend it to my friends. I liked the fact that you deliver and collect the car to and from places convenient for me… Read Full Review

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★☆☆☆☆

“What A Joke”

Written on: 31/03/2015 by jenthestar (2 reviews written)

I would have given this company minus stars if I could, they do not deserve one star! I have a claim back in April 2014 through Hastings Direct, and they passed me through to these guys as the claims team, and from the moment I spoke to them it was a disaster. At one point during my claim I was contacted every hour on the hour with horrible message left for me- even though I advised them I work in a call centre and I cannot answer my phone. I had given them my partners number to call as he… Read Full Review

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★★★★★

“Very very good at what they do!”

Written on: 25/03/2015 by Sjharris (1 review written)

Was dealing with Albany after a scrape in my own car and found them to be very helpful. They organised the repair of my car very quickly, dropped it off on the Monday and collected it again on the Friday. Was expecting at least 3-4 turnaround but very impressed that they did it all within a week. They organised the hire car for me and although it was a little bigger than im used to, it was a pleasure to drive. It was last years plate but had only covered 600 miles by the time I gave it back to… Read Full Review

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★★★★☆

“Straight forward, easy to communicate with. Was kept...”

Written on: 22/03/2015 by 203Cameron (1 review written)

Straight forward, easy to communicate with. Was kept informed of developments. Could not fault them… Read Full Review

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★★★★☆

“Professional, friendly service provided.”

Written on: 22/03/2015 by McDonald121 (1 review written)

Turned up on time, good communication just what you need… Read Full Review

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★★★★★

“A great reliable service”

Written on: 22/03/2015 by 323Martin (1 review written)

What great service I received from albany, I was contacted the day after my accident , I was emailed all the forms I had to sign . I was contacted when they said they would. My hire car came on the day it was supposed to . I was contacted before it arrived to say they were on there way. I was well impressed. The car was a little dirty but the man who dropped it apologised because they were very busy and did not have time. I was not too worried I was just so pleased I had a car to use… Read Full Review

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★★★★★

“Excellent service”

Written on: 21/03/2015 by Louisa73 (1 review written)

Albany Hire looked after me every step of the way. They were very helpful on the phone and understanding of my needs. The lady who rang me was so helpful and pleasant. She went the extra mile. The man that came to take the car away was very polite, friendly,easy going and helpful. What a brilliant service I would definitely recommend them to anyone! I genuinely cannot think of any fault by them. Their service was exceptional and I would definitely use them again! Thank you Albany for looking… Read Full Review

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★★★★★

“Top service”

Written on: 20/03/2015 by Bobbysgirlxx (1 review written)

From the start to the finish of my experience with Albany was first class, from the operator to the van delivery no one could have done more to help me. It was so easy even when it came to the hire van going back they made it work around me . A1 service faultless . I had to take all tools out of the hire van for it to go back but had no where to put them so Albany allowed me a change over time slot which was at the end of the working day and my van was delivered back to my house , and the hire… Read Full Review

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★★★★★

“Superb Service”

Written on: 16/03/2015 by Helenw1982 (1 review written)

I cannot fault the service I received. From start to finish it was excellent, I couldn't recommend this company more! What could have been a potentially difficult time for me (through no fault of my own) was made incredibly easy by their efficiency and politeness throughout… Read Full Review

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★★★★★

“Hassle free.”

Written on: 16/03/2015 by CristianAlvarez310 (1 review written)

Dealt with everything over the phone. No problems, no hassle. Great service, would highly recommend… Read Full Review

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★★★★★

“Great fantastic”

Written on: 02/03/2015

The service given to my family and i was some of the best we've ever have had. The call centre gave us clear information, with all the pros and any cons(not many) that we may encounter. No pressure to buy any extra services that where offered. Delivery and pick up of our hire car was prompt and without any fuss, very polite and helpful all the way from start to finish. The car we were given was new,clean,good size for our needs(unlike some hire car, can't swing a cat). the return policy was… Read Full Review

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★★★★★

“Very efficient and helpful ”

Written on: 01/03/2015 by Hannagm386 (1 review written)

They dilivered the hire car very promptly and left. It where we agreed . They kept us informed as to what was happening at all times . The car was collected within the said time frame . I would use them again… Read Full Review

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★★★★★

“Fast and easy”

Written on: 01/03/2015 by 332Henderson (1 review written)

I was involved in a crash that was quite complicated to describe. The guy on the phone was patient and when we finished it was clear that everything had been understood. The courtesy car wa arranged quickly and so was the repair of my own car. Courtesy car was excellent. Repairs were excellent. Didn't have to worry about anything. Obviously I don't want to use them again as in not planning on crashing but if I have to then I'll be confident in them… Read Full Review

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★★★★★

“A no hassle, no stress success story”

Written on: 27/02/2015 by MakaiJackson (1 review written)

When a service is as good as this, it is recognisable by the complete lack of hassle and stress you feel. I would whole heartedly recommend Albany Assistance to anyone wanting to settle their insurance claim quickly and efficiently and not want any of the lengthy torture of not being able to contact third party insurers or being 'put on hold' until your phone bill is larger than your claim. Well done Albany Assistance for making my insurance claim pain free… Read Full Review

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★☆☆☆☆

“Useless and don't car that they are useless”

Written on: 26/02/2015 by McCrackenyz16 (1 review written)

Don't use this company. Truly hopeless. They are an intermediary and if your insurer is like mine, then when Albany screw up your insurer will say that it is your choice to use Albany, so live with it. Albany don't manage their suppliers - so rental company will not follow their instructions and you have to return the car, if it is unsuitable or not in the right insurance group that you should have received. I have a "repair" that has left my 18 month old £65k car in worse condition than… Read Full Review

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★☆☆☆☆

“Not even worth the 1 star! AVOID”

Written on: 24/02/2015 by LukasBateman145 (1 review written)

I was referred to Albany by my insurance after I was involved in an accident which wasn't my fault. At the first the process was simple I was allocated a garage for repair and explained the process of a hire car. My brand new car needed to go to an Audi Approved garage and I was allocated one by Albany in Barnsley - I was told the next people to contact me would be the garage within 48 hours. 3 days passed and still no contact I contacted Albany again who sent over the details of the repair to… Read Full Review

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★★★★★

“Very happy with the service I recovered will recommend...”

Written on: 24/02/2015 by Kennykk233 (1 review written)

Very happy with the service I recovered will recommend to others… Read Full Review

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★★★★★

“Effortless Just The Way It Should Be!”

Written on: 22/02/2015 by VanceDaniels (1 review written)

The smoothest process from start to finish. Any/all staff involved were competent, friendly, professional and accommodating. Wouldn't hesitate to use this company in the future and to recommend their services to others… Read Full Review

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★★★★★

“Car repair and courtoesy car”

Written on: 20/02/2015 by AlizaMahoney356 (1 review written)

Car insurers were very good car was repaired in good time and courtesy car was brought to where I dropped car of which was very handy. Car was good and I was able to leave it at drop off. Everyone was very helpful and it all ran smoothly. A very satisfied customer would recommend to anyone… Read Full Review

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★★★★☆

“Car Insurance Support”

Written on: 08/02/2015 by mjlegge (1 review written)

Following a no-fault accident my insurer referred me to Albany Assistance to support me with the repair of my car, arranging a hire car and to deal directly with the 3rd party insurer. The staff were helpful and informative and the process was well managed and easy to implement. The repair company did a good job and my car was returned in good condition and when promised, as did the hire car which Albany arranged for me to have during the period of the repair. I would recommend their services… Read Full Review

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