Albany Assistance Ltd Reviews - www.albanyassistance.co.uk

★★★★☆
4.2 / 5
268
81% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“worst accident management company ever”

Written on: 05/07/2015 by AxelAlexander (1 review written)

This must be the worst company ever. They are arrogant, customer service is poor or non existent. Communications were poor. Had to organise my own garage because my car was still under warranty. In short DO NOT USE THEM UNLESS YOU WANT EXTRA HASSLE AND AGGRAVATION. Got automatic letters stating other party were not insured despite sending them copies of letter confirming liability. Had no say in using them as Admiral sent my accident claim to them… Read Full Review

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★★★★★

“Help after accident”

Written on: 04/07/2015 by 324Burgess (1 review written)

I had an accident in June and through my insurrer I was contacted by Albany to set up the arrangement regarding a replacement car. Very good service. Quick, competent in all aspects and the car was fresh like a daisy. The staff is very knowledgable and will help and guide you all the way. A pleasent surprise after a not so pleasent inccident. … Read Full Review

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★★★★★

“STATIONARY INCIDENT”

Written on: 01/07/2015 by 357Fitzpatrick (1 review written)

AFTER BEING HIT BY ANOTHER VEHICLE WHILST MY CAR WAS STATIONARY AS SOON AS THE INCIDENT WAS REPORTED BY MYSELF I COULD'NT FAULT THE SERVICE FROM ALBANY ASSISTANCE VERY HELPFUL AND AN ABSOLUTE ALL ROUND FIVE STAR SERVICE. THANK YOU… Read Full Review

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★★★★★

“First class service”

Written on: 28/06/2015 by Jefferson204 (1 review written)

First class service from start to finish .Great staff who kept me informed throughout… Read Full Review

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★★★★★

“First class service”

Written on: 28/06/2015 by JakobeButcher (1 review written)

I needed to use the services from Albany Assistance recently the service I received from them was FIRST CLASS everything was organised for me the replacement car was delivered to my door for me, when my car was repaired all I needed to do was ring Albany and they collected the car from my home nothing was too much for them I would not hesitate in recommending them to anyone and I'd certainly use their services again… Read Full Review

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★★★★★

“Excellent service”

Written on: 28/06/2015 by Wilkinson424 (1 review written)

Kept me informed through the whole process of my car repair and courtesy car rental with friendly knowledgeable staff. A five star service all around… Read Full Review

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★★★★★

“Excellent customer service, very pleased! ”

Written on: 27/06/2015 by xfMcNamara482 (1 review written)

Great customer service staff who dealt with my situation quickly and handled a difficult situation with great ease. Hire car arrived asap, was very happy how smoothly n efficiently everything was dealt with. Would definately use again if i am ever unfortunate to be in the same situation again… Read Full Review

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★★★★★

“After accident help”

Written on: 24/06/2015 by Boy's Nameo243 (1 review written)

Helpful friendly service. Hire car delivered promptly. Very pleased… Read Full Review

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★★★★★

“excellent service the best by far”

Written on: 22/06/2015 by cmoore26 (1 review written)

My car got sent away for repairs the day after a driver drove into me Albany assistance rang me that day and arranged a car for me within hours. Excellent service 5 star to me and all the people i spoke to on the phone regarding this matter were all brilliant and helped as much as they could nothing seamed too much trouble to them. I would definitely recommend them to anyone thanks again for all your help in the matter. The car i received was clean and tidy as promised and i have no complaints… Read Full Review

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★★★★★

“wonderful service”

Written on: 22/06/2015 by Alonzo252 (1 review written)

Helpful staff,prompt service the car was just right for me.Well done Albany assistance… Read Full Review

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★★★★★

“Very Friendly & Efficient”

Written on: 22/06/2015

The hire car was dropped off by two lovely, helpful men who were able to answer my questions and inspect the car with me. After hiring I left the keys in a safe place and the car was collected, all very straight forward. The car itself was a one year old Fiesta which my son loved, so much so it has now cost me a new car!… Read Full Review

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★★★★☆

“Always Albany!”

Written on: 21/06/2015 by Bennettq271 (1 review written)

This was a very efficient reliable service that I would suggest and highly recommend to anyone in the future.Thanks for a very professional and on time service many thanks mr Ross… Read Full Review

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★★★★★

“FIRST CLASS SERVICE”

Written on: 20/06/2015 by Nigelfoster (1 review written)

Albany provided me with a first class service, the replacement car was spotless,very nice & exactly what I wanted. The car was delivered to my place of work on time, the delivery staff were very polite & most knowledgeable with this cars functions and procedures. They gave me full instructions on the use of this vehicle and were in no rush to leave until I was happy with the operation of the car. The telephone staff also deserve a mention as they were equally as helpful & polite. The entire… Read Full Review

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★★★★★

“Great service in my hour of need.”

Written on: 20/06/2015 by timthehippy (1 review written)

After a no fault accident on a Wednesday my insurance company (Hastings Direct)passed me over to Albany to arrange the hire car to replace my now undriveable car.The accident happened at 4.20pm and by the time I was passed to Albany it was almost 7pm.Everyone on the phone was really friendly and nice and after taking my details and finding out I live in a very rural part of Cornwall they said it could be tricky getting a car to me.They asked if they could call me back after making some calls to… Read Full Review

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★★★★★

“The service was, prompt, friendly and efficient”

Written on: 12/06/2015 by Joanna376 (1 review written)

The car had, only 1500 miles on the clock, so was brand new. It met all of our requirements for the holiday we used it for, it was a really nice car. The car was delivered to my door by a friendly team, within a couple of days of my own car being written off. And, again, at the end of the hire period, the car was collected by two friendly staff. The service was hustle-free from start to finish. Just one niggle. I chose to pay a £60 damage waiver and no damage occurred, then I wished I had… Read Full Review

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★★★★★

“Albany assistance hire center”

Written on: 07/06/2015 by ConnorMaxwell81 (1 review written)

Quick, reliable and friendly staff I would highly recommend this service to everyone Thank you… Read Full Review

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★★★★★

“First class service”

Written on: 05/06/2015 by 218Cruz (1 review written)

When dealing with Albany assistance I received first class service from start to finish. Excellent communication and very helpful… Read Full Review

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★★★★★

“Thorough and efficient”

Written on: 05/06/2015 by Lolamaesmummy (1 review written)

Fantastic service from Albany Assistance. Explained everything in detail but without all the garjon. Reccommend anyone to use these in their time of need. 5 stars. Car delivered 9.00 am on a Bank Holiday Monday morning. Cheerful delivery man.. made a troubling time more bearable… Read Full Review

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★★★★★

“An excellent company they helped me every step Of the...”

Written on: 05/06/2015 by Bauer1968 (1 review written)

An excellent company they helped me every step Of the way with no delay! Would certainly recommend this company to family and friends… Read Full Review

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★★☆☆☆

“Poor service”

Written on: 04/06/2015 by Gloverxm259 (1 review written)

Firstly, the customer service drone on the initial call rattled through everything without any attempt to answer questions or explain anything. He seemed very inflexible regarding points of contact (joint policy). Talked over the top of me, not really interested. The automated email to remind me to sign the agreement was sent out in the middle of the night, then another a few hours later, noting with a wagging finger that I "still" hadn't signed it. No! Cause I was asleep! The first letter… Read Full Review

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