Albany Assistance Ltd Reviews - www.albanyassistance.co.uk

★★★★☆
4.2 / 5
287
81% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Appalling Customer updates and complete lack of responses.”

Written on: 22/08/2015 by Jaydony444 (1 review written)

Had an accident well over 4yrs ago which was a side impact to my car and definitely not my fault. The case dragged on and I was never informed when it was settled and I am now still awaiting my £200 excess back despite numerous emails to Albany Nonassistance. I never want dealings with this company again… Read Full Review

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★★★★★

“Excellent service. Kept up to date with what was...”

Written on: 19/08/2015 by Leahp112 (1 review written)

Excellent service. Kept up to date with what was happening really well and got a like for like car however I would class it as more of an upgrade. We have a small people carrier and ended up with a quashqai! Everything was organised perfectly. Thanks again… Read Full Review

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★★★★★

“very good”

Written on: 19/08/2015 by 25Dickinson (1 review written)

Excellent service, car was delivered/collected when I was told it would be, the staff were very friendly, polite, and helpful.would recommend this company… Read Full Review

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★★★★★

“Fantastic”

Written on: 17/08/2015

I was very impressed with the service I got from Albany Assistance. The staff were very polite and friendly. It was very nice to have a friendly voice at the end of the phone especially when you are having a bad day. They are very professional and I enjoyed being a customer. Eg..I got a miss call from them after I handover the car, I was panicking that something was wrong with the car. The lady on the phone just quietly and politely said,no Miss Francis it just a courtesy call and she laughed… Read Full Review

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★★★★★

“Excellent Helpful Efficient and quick”

Written on: 17/08/2015 by Dax337 (1 review written)

From start to finish the service was excellent. I was contacted straight away after dealing with my insurance. Very prompt service and arrived when they said they would. Lovely hire car, clean and tidy and big enough for my family. I was very pleased with the service and the period of time I had the car. Very friendly and helpful staff. The collection of the car was at my convenience. I would totally recommend Albany Assistance to everyone as they met my needs when I needed it… Read Full Review

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★★★★★

“Car re spray”

Written on: 12/08/2015 by Markbbbbbbj (1 review written)

More then happy with the service car was pickup and drop off… Read Full Review

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★☆☆☆☆

“Bad organisation and communication”

Written on: 05/08/2015 by Ayannan112 (1 review written)

I recently got a hire car through my insurance it took them three days to agree yet i was told that as soon as i have an offer off my insurance they will give me a car straight away.I had to take time off work because i have to travel far to work no apology or compensation was offered. TO top it all when i returned the car i was told to keep the petrol between a quarter and a half a tank and they will not charge me the £15 fee but when they took the car the fuel level was correct and they… Read Full Review

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★★★★★

“Service car with Albany”

Written on: 03/08/2015

Was called in the morning on the day car was to arrive, came within 30 mins.Made call when car was to be collected, the same no fuss made about pick, car clean all ok, staqff helpful… Read Full Review

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★★★★★

“Brilliant car”

Written on: 02/08/2015

The courtesy car I received while mine was being repaired was in brilliant condition and very similar to my own car even down to the gadgets which was great as i like the gadget in my car… Read Full Review

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★★★★★

“Great experience ”

Written on: 01/08/2015 by k489 (1 review written)

Albany assistance made this process easy communicated well keeping me informed the whole time thank you… Read Full Review

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★★★★★

“Undoubtedly the best service I could have asked for”

Written on: 31/07/2015 by LiliaRasmussen (1 review written)

My neighbour drove into my parked car on a Friday morning just before I was due to take my son to school, needless to say he was late for school and I work. Once at work I phoned my insurance and they told me Albany would be contacting re replacement car I would estimate it was about 20 minutes before I got that call and they arranged to have a car delivered to my work address, this arrived a little after the lunch period. The car was spotless and I carried out an inspection with gentleman… Read Full Review

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★★★★★

“would recommend to anyone reading this”

Written on: 31/07/2015 by orDonaldson198 (1 review written)

very happy with albany's assistance (literally!) i write with no vested interest,just the facts.after someone crashed into the back of me,my car was written off after only having it for 6 weeks.as you could imagine it was a very stressful time.i have to say albany couldn't have been any more helpful assisting me all the way and getting me the cheque from other party's insurers in a matter of a couple of weeks.i was assured all the way through not to worry about anything,they would take care of… Read Full Review

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★☆☆☆☆

“Worst customer service from a supervisor”

Written on: 24/07/2015 by 454Cochran (1 review written)

They charge my husbands credit card £60 for an admin fee relating to a parking fine for my sons hire car, which was issued in error. The supervisor insists they can legally do this as my husband agreed for the card to be used for a petrol charge. She is rude, not at all apologetic or understanding. Her manner was abrupt to say the least and this from a company who are supposed to help clients following an accident. Would it not be better customer service to check with the client regarding the… Read Full Review

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★★★★★

“Def 10 out of 10”

Written on: 21/07/2015 by 348Welsh (1 review written)

You def made me feel like if i had a problem i wouldn't hesitate to come to you excellent communication skills Thank you so much for my good experience… Read Full Review

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★★★★☆

“Satisfied with service”

Written on: 20/07/2015 by MacLeanyp380 (1 review written)

Very happy overall with service Prompt delivery of courtesy car And easily dropped off at repairers for collection Would not hesitate to recommend to others… Read Full Review

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★★★★★

“Not one problem!”

Written on: 09/07/2015 by Stricklandhe323 (1 review written)

I was involved in an accident 3rd December 2014, someone pulled out of a junction without looking and i hit her at 25mph but both cars were written off (i only had a £3/400 car) i called my insurance (Tesco) who instructed albany assistance and help-hire to deal with it. i had a brilliant brand new fiesta hire car within 4 hours delivered to work, my car was collected from the scene. I had the hire car for a good 2 month when i had a call and they came and swapped it as it needed a service… Read Full Review

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★★★☆☆

“change of heart”

Written on: 09/07/2015 by Parsonsmi36 (1 review written)

having given a positive rating I have now changed my mind since discovering that they took £15 from my bank as a surcharge for delivering the car with fuel in it,as I returned the car with the same amount of fuel in it as I was told to do by the delivery driver, I could not understand why they took the £15 so I phoned them for an explanation and was told it was stated in the contract I had signed but it actually says the surcharge is payable in the majority of cases (meaning not all cases)… Read Full Review

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★☆☆☆☆

“Nuisance calls to get business”

Written on: 07/07/2015 by goDalrymple401 (1 review written)

These people make a habit of nuisance calls to try to drum up business. I don't know yet how they're getting hold of people's details but I imagine it is illegal. I have only been called twice so far but I know that I have not given them permission to call me and they're just fishing for business. Having googled them it appears that they spam call a lot of people. I wish I knew how they were getting our numbers and will be looking into who I can report them to… Read Full Review

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★★★★★

“Hire car review ”

Written on: 06/07/2015 by 154Reid (1 review written)

Very prompt and efficient service,delivery of hire car was the next day after my inncedent.100% satisfaction and would highly recommend… Read Full Review

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★☆☆☆☆

“worst accident management company ever”

Written on: 05/07/2015 by AxelAlexander (1 review written)

This must be the worst company ever. They are arrogant, customer service is poor or non existent. Communications were poor. Had to organise my own garage because my car was still under warranty. In short DO NOT USE THEM UNLESS YOU WANT EXTRA HASSLE AND AGGRAVATION. Got automatic letters stating other party were not insured despite sending them copies of letter confirming liability. Had no say in using them as Admiral sent my accident claim to them… Read Full Review

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