Albany Assistance Ltd Reviews - www.albanyassistance.co.uk

★★★★☆
4.1 / 5
227
79% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Excellent service”

Written on: 04/05/2015

My hire car was delivered by a very helpful man who clearly explained the car and even , the car was clean and well maintained the collection process was very easy in all an excellent Service… Read Full Review

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★★★★★

“More than Happy :0)”

Written on: 27/04/2015 by AbelMcCartney (1 review written)

I had first class service from Albany. I couldn't fault them. It was a sad moment when I had to give the car back. They seem to be a company worth doing business with… Read Full Review

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★★★★★

“amazing”

Written on: 24/04/2015 by haleyb21 (1 review written)

Went through worst time of my life after been victim in a car accident completely lost all hope in life as my car was a total loss and never thought id get back on road, as soon as albany got in touch with me about a hire car it was fantastic helpful all the way through the car waa delivered on time when they said it would...like for like car brought to me...constantly kept me up to date with emails and letters to.let me know what was happening with my claim...always there on phine whenever… Read Full Review

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★☆☆☆☆

“INCOMPETENT COMPANY - AVOID AT ALL COSTS ”

Written on: 23/04/2015 by IreneHarris-Alt318 (1 review written)

ALBANY ASSISTANCE THROUGH DIAMOND INSURANCE - CAR INSURANCE CLAIM The service I received from albany Assistance was completely unacceptable. I had a no fault accident and was with diamond Insurance. I was referred to Albany Assistance for my claim. My accident was on the 16/1/15. Intially Albany seemed they would be efficient and friendly but the incompetency of there business and particularly call centre staff started from this date on. I had my estimate "completed" on the 20/1/15… Read Full Review

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★★★★★

“First Class Service”

Written on: 23/04/2015 by jyBurke45 (1 review written)

This was my first - and hopefully last - experience of an accident. Albany guided me through the process clearly explain everything in a very professional way for which I was very grateful. All details they gave me were accurate. The hire car replacement service was excellent and exactly as explained to me. Overall I am very satisfied with Albany. Geoff Wilson (for Cheryl Wilson)… Read Full Review

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★★★★★

“Excellent, personable service”

Written on: 21/04/2015 by TomJenneyTravel (1 review written)

Would I recommend Albany Assistance Ltd! Yes I would. From the moment they first got in contact the service was professional, friendly and first rate. Nothing was to much trouble even though I had a different pick up place from where the car was to be left. Albany called to ask when and where the hire car could be delivered the day before delivery which I thought was nice. The person who delivered the car was polite and talked me through the paperwork and showed me around the car in a relaxed… Read Full Review

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★★★★★

“Great service”

Written on: 19/04/2015 by KarleyRalston (1 review written)

Great service provided, delivered vehicle on time at door step by friendly proffesional agents. Would use again car was clean and had enough fuel in that i did not have to fuel up straighaway… Read Full Review

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★★★★★

“Good experience”

Written on: 19/04/2015 by lzBryant1987 (1 review written)

Personally Albany Assistance was really great for me. Was put through to them from Admiral (who i would not use again), and from then was a very easy process. they kept me updated and let me know what was going on. Would definitely use them again… Read Full Review

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★★★★★

“excellent service at a very stressful time.”

Written on: 18/04/2015 by Charl10151 (1 review written)

Used Albany assistance as part of my car insurance after I had a non fault accident. Staff were great from start to finish. Great organising my hire car while in repairs. All staff I spoke to on the phone were helpful and friendly. Overall a fantastic service from all. I would definately recommend to friends and family. Charlene Breadner… Read Full Review

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★★★★☆

“REPLACEMENT CAR SERVICE”

Written on: 18/04/2015 by Mike4Albany (1 review written)

Having suffered a major vehicle accident, I was pleased to learn that I had a replacement car available to me, and Albany Assistance were very quick to contact me, and to get the vehicle to me. The replacement car when it arrived was exactly on time, it was clean, and staff were well presented. Having the car allowed me time to go out and source a permanent replacement vehicle, and I would gladly recommend Albany Assistance to anyone… Read Full Review

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★★★★☆

“Great customer service”

Written on: 17/04/2015 by Zarat218 (1 review written)

Excellent attention to detail and customer service always putting the customer first… Read Full Review

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★★★★★

“ First class hire car service”

Written on: 17/04/2015 by LuciaTaylor-Alt485 (1 review written)

Needed a hire car urgently. Car was delivered within 24 hours as promised. Delivery staff were really pleasant and explained all the functions of the vehicle to me and who to ring if I needed any assistance. Collection of the vehicle was just as efficient. I felt I had received a top rate service from this firm… Read Full Review

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★★★★★

“No Fault Insurance Claim”

Written on: 13/04/2015 by McMahan363 (1 review written)

Both Albany Assistance and Helphire were very helpful and supportive throughout the whole process of my first ever insurance claim. Everything was fully explained to me and all my queries were answered clearly, I was kept fully informed at all times and everything was completed in a very timely manner. All personnel I dealt with were polite and knowledgeable. However .... I do hope I do not need to use their services again!… Read Full Review

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★★★★★

“Not one problem”

Written on: 13/04/2015 by LilaBarker84 (1 review written)

Using Albany assistance is a breeze! Everything is explained to you and they drop of the car where ever and when ever is best for you. They are so helpful and would definitely use them for a 3rd time!! I would recommend them with a 5* rating. Their advisers are so polite and delightful. No issues at all!!… Read Full Review

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★★★★★

“Never knew service like this existed”

Written on: 12/04/2015

Never knew service like theirs' existed. Totally professional in all aspects of their work, from repairs and courtesy car. Have already suggested to friends that they change their insurance company. Agents at Albany dealt pleasantly with all requests, Helphire delivered and recovered courtesy car promptly and the garage repairs and service were unsurpassed. Thank you all, brilliant… Read Full Review

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★★★★★

“Excellent rental service.”

Written on: 12/04/2015 by Miller29 (1 review written)

From start to finish this company was very good . No matter how many questions I had they were quick to answer and spoke through everything with me. Dropped off the car promptly and collection was excellent service good job all round… Read Full Review

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★☆☆☆☆

“Worst people in the world. ”

Written on: 07/04/2015 by 486Brennan (1 review written)

Excuse after excuses left me without a car when some one hit me in the back there so full of it it's unreal don't use them… Read Full Review

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★★★★★

“First Class Service”

Written on: 06/04/2015

Delivery of my hire car on time staff very helpful and explained everything that would be required in case of further accident etc phone numbers and numbers for breakdowns the driver could not be more helpful… Read Full Review

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★★★★★

“Excellent”

Written on: 03/04/2015 by NatashaMunro (1 review written)

Very happy with the service I was provided. Excellent car and friendly staff. Would recommend to a friend any day of the week. Had car for over six weeks due to complications but was never pestered or anything to return it. An excellent service. Staff friendly when I picked it up, also friendly when they picked the car up after the six weeks when issues were settled and I was able to purchase new car myself… Read Full Review

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★★★★★

“Very helpful service”

Written on: 03/04/2015 by Lancasterlt247 (1 review written)

Albany assistance were very professional throughout my dealings with them. All of the staff were polite, helpful and reassuring. All the staff had very good knowledge of the service they provide. I was kept updated throughout the duration of my claim. I felt important every time either I contacted Albany assistance or they contacted me, nothing was too much trouble. I would definitely recommend Albany assistance to my family and friends, please keep up the excellent and important job you are… Read Full Review

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