Albany Assistance Ltd Reviews - www.albanyassistance.co.uk

★★★★☆
4.2 / 5
83% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“The WORST car hire company to use!!! Stay away!! ”

Written on: 13/07/2014 by IzayahLeblanc421 (1 review written)

My overall experience with Albany was exceptionally poor. After being in a serious crash on the motorway the last thing I needed was unhelpful and inconsistent service from my hire car company. I will certainly not be using Albany ever again! I found the female operator in the 'collection' department to be very rude and off-hand with me. She was sarcastic and when I explained I was going away on holiday and that the drivers needed to arrive before 11 on Saturday 21st June, as no-one was in to… Read Full Review

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★☆☆☆☆

“Let down”

Written on: 28/06/2014 by SashaDunlap (1 review written)

No help at all.customer service is crap.my car was hit whilst parked outside my house I was passed on to these by my insurance company.ive ended up out of pocket and stressed.i had to make all the phone calls and do all the leg work I basically did there job for them.WOULD NOT recommend this company to anyone stay well clear… Read Full Review

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★☆☆☆☆

“Watch out for car hire agreements from them!!!”

Written on: 23/06/2014

A claim for an accident not my fault lead Albany to ring me about hire cars. I was on the phone passed through to four departments and total call time was about 30mins just to sort out the hire car! Then for 20mins they will go through there terms and condition's off a script. THIS SETS ALARM BELLS OFF RIGHT OFF THE BAT. I worked out they will take excess of your insurance company lets £250 where £500 is the charged capped for any damage to the hire car. Then they will scare you in taking out… Read Full Review

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★★★★★

“made my life during traumatic time easier”

Written on: 15/06/2014 by Riley255 (1 review written)

as my review title says. when an accident happens, even if it is not your fault it is very traumatic. albany assistance was very helpful and understanding to me, was very efficient when everyone else and everything else seemed so complicated. i would recommend them to you, you and you. … Read Full Review

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★★★★★

“First class service”

Written on: 14/06/2014 by Broffenwog (1 review written)

Everything about the experience and support was first class. Would fully recommend to everyone you will not be disappointed… Read Full Review

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★★★★★

“Very positive experience ”

Written on: 13/06/2014

Found my experience with Albany assistance very good, staff were very helpful in a time which is very stressful, they were very clear in what happens next and service was upto a very high standard… Read Full Review

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★★☆☆☆

“not sure”

Written on: 04/06/2014 by Lucasau201 (1 review written)

they will be the first to call you. you desperate for help and that's when they call you. my advise give it a day or two, relax came to your senses then make a decision, do not sign any agreement until you sure. i almost signed but decided to call my insurance and asked them why wouldn't they handle the procedure of repairing and car hire? was put through repairing department and the bodyshop will then give me a car for the run around while mine is getting fixed. i think this makes more… Read Full Review

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★☆☆☆☆

“charges”

Written on: 28/05/2014 by hopit (1 review written)

Had a courtesy vehicle from Albany which was dropped off with less than half a tank of fuel.I was told they would charge £15 for this which they did. On collection they also charged another £25 for fuel? I questioned this as I was now paying £40 for less than half a tank of fuel distgusting service. The customer service are rude and arogent hopefully I will never be forced to use them again… Read Full Review

Neomat's Response to hopit's Review

Written on: 03/06/2014

I can certainly concur with this comment.
I still remain insured with CIS but have refused the enhanced courtesy car option on the grounds that Albany Assistance are involved in providing the service.

My dealings with this company were plagued with "Bad mannered", "uncaring" and "Blatantly rude" operatives, who caused me no end of "Stress", "Sleepless nights" and eventually "Needless Expense".

Reams of paper correspondence, Emails and telephone calls in following Albany's dubious instructions and requests (Most of which they denied receiving) only added to expose their incompetence and lack of concern for clients.

The fear of reliving the horrendous accident in which I almost lost my wife restricts me from going into greater detail but please believe me:-

"At the lowest time in our lives and needing help and guidance, Albany Assist only served to exacerbate our dire situation" and whilst as a christian I must forgive! My memory will never permit me to forget.

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Simplyd's Response to hopit's Review

Written on: 10/07/2014

I had a courtesy car from Albany for a not at fault claim and was informed that I had to pay a £15 fuel surcharge. Then I was told to return the vehicle with the same amount of fuel in it!

I am currently querying what the £15 is for, as the 3rd party insurance won't pay for fuel that I have used (obviously) but this is a charge in addition to fuel used!

The service from Albany at the beginning of the claim was great, but is gradually going downhill!

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★☆☆☆☆

“The worst company ever ”

Written on: 26/05/2014 by narked_off (1 review written)

The worst customer service i have ever had to come across. Take my advice stay clear. Rude & unhelpful does not even cover the experience i had with these people. This company needs to be investigated by their governing body and urgently!!… Read Full Review

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★☆☆☆☆

“This company is a joke”

Written on: 26/05/2014 by ydHewitt344 (1 review written)

Bad attitudes, horrific customer service, took £110 out my boyfriends account without his consent, and "nothing we can do til Tuesday" in 4 days, bit of advice- STEER WELL CLEAR!!!!!!!!!! … Read Full Review

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★★★★☆

“Very efficient service”

Written on: 25/05/2014 by Mohammadk117 (1 review written)

Always tried to answer my questions quickly, the only problem I had was with the garage carrying out the repairs and Albany also had problems with them!… Read Full Review

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★☆☆☆☆

“Useless Rubbish Untrustworthy”

Written on: 24/05/2014 by very_unhappy_may2014 (1 review written)

After a accident, where another driver drove into the back of me. I was put in touch with Albany. The other driver admitted fault and my car needed repairing for a damaged boot, bumper and exhaust which lead to a engine fault! Albany have left me strandard without a hire car for days and have now refused to complete repairs to my car leaving it with engine damage which I've been quoted £250. I am now left without a hire car or my car, but a huge bill to pay. I have had to go to another company… Read Full Review

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★★★★★

“Albanys help”

Written on: 24/05/2014

Ive never been involved in a serious accident before and not having replacement car on my insurance they referred and put me in touch with Albany, Albany Assistance provided me with much needed help and guidance at a time when I was in shock, they provided me with a first class vehicle and guided me through the process, the people at Albany were just fantastic and pleasant to deal with and it didn't cost me anything so thanks and respect for that people 10 out of 10 from me… Read Full Review

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★★★★★

“Albany exceeded my expectations”

Written on: 23/05/2014 by Sammassharon (1 review written)

So glad I used Albany. They made the whole process so painless. Everything was arranged for me & they kept me informed along the way. The standard of workmanship was excellent, along with their customer service. Wouldn't hesitate to recommend them… Read Full Review

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★★★★★

“reliable service”

Written on: 13/05/2014 by ZaidenRoth (1 review written)

great response time, good customer service, with my experience I will definitely recommend Albany assistance ltd… Read Full Review

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★★★★★

“Efficient & Helpful”

Written on: 11/05/2014 by Lindylooooo (1 review written)

I was referred to Helphire through my Insurance Company after a non-fault accident at work. They couldn't have been more helpful and made the whole process as pain free as possible. Everything was explained clearly and dispatch and collection of the Hire car was -done around my working hours. They were very efficient and professional throughout - highly recommended… Read Full Review

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★★★★★

“Efficient and honest service”

Written on: 10/05/2014 by Estrellab344 (1 review written)

very pleased with the staff helpful and professional attitude, It was clear and precise with an efficient delivery of service… Read Full Review

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★★★☆☆

“I recive my hire car with damage wipers call the...”

Written on: 11/04/2014 by Aubree234 (1 review written)

I recive my hire car with damage wipers call the office to replace them the next day not happy when that night I was driving and raining im happy with the service but that should not happen it is dangerus… Read Full Review

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★★★★★

“ama”

Written on: 30/03/2014 by debraandlea29 (1 review written)

Extremely friendly helpful confident staff who make sure you are attended to in a professional and approachable manner. This was a very stressful time for me as I have never been involved in an accident before and they sorted everything out in the initial call. I could not fault the service I received… Read Full Review

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★★★★★

“One Stop Shop Car Hire”

Written on: 28/03/2014 by LisaDon1972 (1 review written)

The support and service is very flexible and efficient, the hired vehicle was delivered and collected at a convenient time that suited me perfectly. The vehicle was in excellent condition, with fuel and spotless inside and out; ready to drive. The individual that delivered the vehicle was very professional and pleasant, taking the time to explain any important T&C's that were applicable to the vehicle/agreement. Agreeing to the contract virtually via email is a very quick and convenient way of… Read Full Review

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