Albany Assistance Ltd Reviews - www.albanyassistance.co.uk

★★★★☆
4.1 / 5
241
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Latest Reviews

★★★★★

“Excellent service”

Written on: 25/05/2015 by Clay1971 (1 review written)

I had to have a hire car from Albany as mine was written off. I called my insurers who ordered the car and within the hour I had a call from Albany to arrange delivery the next morning. The men that delivered the car were lovely. Polite and friendly and informative about the vehicle they were leaving me. It was absolutely spotless, I was almost scared to sit in it ! On collection, the men were again fantastic, friendly and polite. I would re comment Albany to anyone, for their service and the… Read Full Review

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★★★★★

“The Best Service”

Written on: 23/05/2015 by Maryjd (1 review written)

I think the service I receieved from this company was phenomenal! Everything was done straight away and there was no putting on hold to 'figure things out' it was done there and then. Staff know exactly what they are talking about and answered my questions promptly. If anything was to happen again (hopefully not) I would love to come back to this company… Read Full Review

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★★★★★

“Very good and efficiant service. The car that arrived...”

Written on: 22/05/2015 by 194Duggan (1 review written)

Very good and efficiant service. The car that arrived was it very good condition and clean. The driver who dropped off the car went through all the controls with me and answered all my questions. Arranging the car was part of my insurance policy and the initial set up used over complicated language and thr policy's tended to repeat it self. The language used could be simplified. On arranging to have the car collected I was kept informed of the time scale and was offered my choose of… Read Full Review

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★★★★★

“Quick, supportive and friendly at all times”

Written on: 22/05/2015 by LB26 (1 review written)

After the trauma of having a man drive into my car & writing it off Albany were quick & supportive to help me, nothing was too much trouble… Read Full Review

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★★★★☆

“Good, friendly service ”

Written on: 22/05/2015 by SarahIvy (1 review written)

Good experience all round Particularly impressed that you were happy to arrange call backs to me Most companies don't do that these days!… Read Full Review

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★★★★☆

“Super service with a smile”

Written on: 18/05/2015 by Scotsuzy (1 review written)

Everyone I dealt with at Albany made thing easier for me and did it with a positive approach and a smile. From the customer contact centre to the delivery driver the service was exceptional and nothing was too much trouble. I don't have any negative comments about Albany at all. Well done Albany.....excellent job, keep up the good work !!!!!… Read Full Review

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★★★★★

“Very good, very professional .”

Written on: 17/05/2015 by Virginiae396 (1 review written)

I was well informed at all times, and everything was explained in detail. If there was anything I wasn't sure about then it was explained without any bother… Read Full Review

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★★★★★

“fantastic service.stress free.”

Written on: 17/05/2015 by Meyer397 (1 review written)

Albany took care of everything.provided me with a fantastic car promptly.the staff were kind and helpfull collection was geared towards my convenience.great company.great service.I would recommend highly to family and friends.I received the exact car I asked for and was thrilled with it… Read Full Review

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★★★★★

“Best service!”

Written on: 17/05/2015 by Kaylak497 (1 review written)

We used the above Company, and could not be more pleased with the service we received from every member of the staff we encountered. We would certainly recommend them to all our family and friends who were in similar circumstances to us. Couldn't fault them. We were given the size of car we requested, which was delivered to us at the said time and our car was subsequently returned to us, repaired, and the hire car taken away… Read Full Review

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★★★★★

“outstanding ”

Written on: 15/05/2015 by npwills (1 review written)

Outstanding service and customer service. Delivery driver was very friendly and polite and delivered me a car above my expectations. Would without doubt use this company again and highly recommend. Thank you again Albany assistance… Read Full Review

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★★★★☆

“From first call to last great service”

Written on: 15/05/2015 by LiliaMiller (1 review written)

Following a 'no-fault' accident my Insurance Company (Tesco Insurance) used Albany Assistance to tie up the Insurance prognosis and arrange temporary car hire. From the first telephone call until the time the company collected the hire car I received first class service. Kept fully in the picture throughout with regular telephone/email updates I found the service provided was very good to excellent. The hire car provided was a little larger than I was used to but it was modern, very clean and… Read Full Review

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★★★★★

“Turning a bad week into a good one”

Written on: 15/05/2015 by loumar (1 review written)

My sports car was written off, not happy. Albany came to the rescue, rented me a car. But not just any car, it was top of the range. Great car and great service. Thank you. Martin Pateman… Read Full Review

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★★★★★

“Very Good Service”

Written on: 15/05/2015 by KevJelf (1 review written)

Albany delivered my curtesy car on time and to my place of work. The driver was efficient and courtious and showed me around the vehicle before leaving. The tank was full and ready to go. On collection they were happy to collect from my home this time. All in all a good service… Read Full Review

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★★★★★

“Absolutely fantastic customer service helped me every...”

Written on: 15/05/2015

Absolutely fantastic customer service helped me every step on the way, very nice people always willing to help need no matter how small the problem, had a curtesey car at my door 12 hours after my 1st phone call,as I have kids it was brilliant, and I thought I'd have to wait days!!! amazing service, all questions and queries the had were asked politely and there information was so easy to understand don't think that I've ever had so great a service… Read Full Review

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★★★★★

“Excellent service”

Written on: 04/05/2015

My hire car was delivered by a very helpful man who clearly explained the car and even , the car was clean and well maintained the collection process was very easy in all an excellent Service… Read Full Review

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★★★★★

“More than Happy :0)”

Written on: 27/04/2015 by AbelMcCartney (1 review written)

I had first class service from Albany. I couldn't fault them. It was a sad moment when I had to give the car back. They seem to be a company worth doing business with… Read Full Review

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★★★★★

“amazing”

Written on: 24/04/2015 by haleyb21 (1 review written)

Went through worst time of my life after been victim in a car accident completely lost all hope in life as my car was a total loss and never thought id get back on road, as soon as albany got in touch with me about a hire car it was fantastic helpful all the way through the car waa delivered on time when they said it would...like for like car brought to me...constantly kept me up to date with emails and letters to.let me know what was happening with my claim...always there on phine whenever… Read Full Review

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★☆☆☆☆

“INCOMPETENT COMPANY - AVOID AT ALL COSTS ”

Written on: 23/04/2015 by IreneHarris-Alt318 (1 review written)

ALBANY ASSISTANCE THROUGH DIAMOND INSURANCE - CAR INSURANCE CLAIM The service I received from albany Assistance was completely unacceptable. I had a no fault accident and was with diamond Insurance. I was referred to Albany Assistance for my claim. My accident was on the 16/1/15. Intially Albany seemed they would be efficient and friendly but the incompetency of there business and particularly call centre staff started from this date on. I had my estimate "completed" on the 20/1/15… Read Full Review

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★★★★★

“First Class Service”

Written on: 23/04/2015 by jyBurke45 (1 review written)

This was my first - and hopefully last - experience of an accident. Albany guided me through the process clearly explain everything in a very professional way for which I was very grateful. All details they gave me were accurate. The hire car replacement service was excellent and exactly as explained to me. Overall I am very satisfied with Albany. Geoff Wilson (for Cheryl Wilson)… Read Full Review

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★★★★★

“Excellent, personable service”

Written on: 21/04/2015 by TomJenneyTravel (1 review written)

Would I recommend Albany Assistance Ltd! Yes I would. From the moment they first got in contact the service was professional, friendly and first rate. Nothing was to much trouble even though I had a different pick up place from where the car was to be left. Albany called to ask when and where the hire car could be delivered the day before delivery which I thought was nice. The person who delivered the car was polite and talked me through the paperwork and showed me around the car in a relaxed… Read Full Review

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