Albany Assistance Ltd Reviews - www.albanyassistance.co.uk

★★★★☆
4.0 / 5
77% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“hire & repair”

Written on: 08/09/2014 by KasenSmith58 (1 review written)

we found the service really 1st class and people extremly helpful can not thank eveyone enought for all their help in keeping me up and running while my vehicle was being repaird… Read Full Review

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★★★★★

“Excellent Service”

Written on: 06/09/2014 by 354Cobb (1 review written)

Following an incident where a van damaged the side of my car whilst trying to park in a supermarket car park on a Saturday morning, we contacted our insurance company who advised that Albany Assistance would look after repairs. Within 3 hours following the incident, we had been advised that we would be contacted by the repair garage to arrange collection of our car and a car hire company to provide a replacement whilst ours was off the road. As a result, the car was taken in for repairs the… Read Full Review

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★★☆☆☆

“Stressful and incompetent”

Written on: 03/09/2014 by Ishaano5 (1 review written)

Passed over to Albany via my insurer after a very minor RTC. A very lengthy process and in effect you agreed to a credit agreement which makes you liable in event claim fails. Didnt think this would be an issue because other party completely at fault. But took Albany 8 weeks to get my car in for repair. They messed up the delivery date for hire car and it arrived when I was on holiday. Then on date of the actual repair hire cr dropped at my house but no one lifted my vehicle. Turns out the hire… Read Full Review

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★★★★★

“Hire Vehicle”

Written on: 01/09/2014 by AdanDoherty224 (1 review written)

All aspects of dealing with my claim were dealt with efficiently and with the minimum of disruption to myself. I was particularly pleased to receive a replacement vehicle which was very similar to my own. When Albany Assistance were not able to answer a question directly, they contacted the repairer and emailed a response promptly and I was not kept on hold waiting for my calls to be answered… Read Full Review

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★★★★★

“complete package”

Written on: 01/09/2014 by JovanniByrne377 (1 review written)

When I had a aaccident albany sorted every part of my car repair and transport whilst thr repairs were carried out and the made my accident a easier time , thank you albany… Read Full Review

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★★★★★

“The best job”

Written on: 31/08/2014 by Richardpickering (1 review written)

Over the moon with every thing done for me, keep up the good work… Read Full Review

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★★★★★

“Quick stress free service”

Written on: 31/08/2014 by Owenft454 (1 review written)

Albany had my car towed home within a few hours of the accident and had a hire car out to me within 24 hours. Great stress free service which is exactly what you need after an accident… Read Full Review

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★★★★★

“Extremely helpful service ”

Written on: 31/08/2014 by 126Dempsey (1 review written)

My car was written off after someone drove into it and I had bad whiplash, I already have a number of disabilities that are difficult to deal with. My local Albany office in Ashford was extremely helpful in arranging a hire car suitable to my complex needs in a short period of time which made my life so much easier. 5 star customer service from my local branch… Read Full Review

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★★★★★

“Quick and helpful service. I was very satisfied. ”

Written on: 31/08/2014 by xsSalazar24 (1 review written)

Courtesy car from Albany company was delivered in time and their service and help was very prompt. I would recommend them to others. I have positive experience with this company. The courtesy car was delivered to me spotless and similar size to mine which was big plus as I had to fit 4 child car seats in. Returning the car was swift as well and without any hustle. Customer service was also helpful and they explained all my options. The only requirements was to return the vehicle in clean… Read Full Review

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★★★★☆

“Good service, staff that listen! ”

Written on: 30/08/2014 by Powerssb137 (1 review written)

Following my recent car accidents my insurance company refered me to Albany assistance. At first I was a little nervous about it and signing the credit agreement. However they were more tram helpful, we're always easily contactable and arranged a cover car and repairs extremely quickly. When I collected my car following repair a fault was still present one phone call and they arranged to collect it and promptly completed the repair. I would recommend them to anyone. It makes it very easy and… Read Full Review

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★★★★★

“highly recommend to anyone”

Written on: 29/08/2014 by msport_5 (1 review written)

Excellent customer service, very efficient, car was amazing, delivered on time, no problem's what so ever, would use this service again, and would recommend to anyone… Read Full Review

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★☆☆☆☆

“Be aware you are signing a finance agreement!!!”

Written on: 28/08/2014 by Phillipsac219 (1 review written)

I recently made a claim to my insurance company Hastings Direct. They passed me on to a third party called Albany Assistance, (whome I had no idea about), and they made it all sound wonderful. Bear in mind my vehicle was stationary, no occupants and the other party admitted full liability. They said they would send me a claims and agreement form via email which I needed to fill in and then click the 'I agree to pay' button. All through the conversation I kept reiterating that I did not want to… Read Full Review

Alaninsuffolk's Comment

Written on: 13/09/2014

Additional:

£15 cost on my phone bill calling thier 0844 number!!!

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★☆☆☆☆

“Poor claim communication and completion”

Written on: 26/08/2014 by 386Hickman (1 review written)

My no fault accident occurred in November 2013 and the damage was so severe it was written off. I was contacted by Albany direct to provide me with a courtesy car which arrived 2 days later due to weekend. I was advised to source a new vehicle asap to keep the claim as low as possible and so I purchased a replacement. My 13 year old car which I have had from new was low mileage for the year, just serviced and MOT'd. The valuation was a shock but I was forced to accept it. Bear in mind I had no… Read Full Review

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★★★★★

“Excellent service provided”

Written on: 25/08/2014 by Henderson127 (1 review written)

A superb service, the curtesy car was delivered to my place of work and collected from my home, both at a time suitable to me. The replacement car was excellent, so much so that my son wanted someone to crash into me again so we could keep it. The car arrived in a spotless condition and was delivered and collected by friendly staff. I would certainly recommend Albany Assistance… Read Full Review

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★★★★★

“Non Fault Car Accident”

Written on: 22/08/2014 by 12Patrich21 (1 review written)

I reported a non fault car accident to my insurers & was immediately contacted by Albany Assistance, who took over the whole of the repeiar, car hire & reports and sorted out any excess that could have been due. It was an excellent & trouble free service, and was pleased with all they di for us… Read Full Review

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★☆☆☆☆

“Total rip off”

Written on: 20/08/2014 by ketka1970 (1 review written)

Stay away from Albany Assistance!! Our car was involved in hit and run accident while parked outside the house.There were witness and the driver came forward later. Our insurance referred us to Albany Assistance... Albany Assistance was not in rush to provide us with a courtesy car. Be aware - read terms and conditions of the car hire! They charge 3times more then anybody else !! They charging us 14400 for a 6 weeks of car hire which third party doesn't want to pay!!!! They want us to be… Read Full Review

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★☆☆☆☆

“Rip off - they use the 'small print' to get you. BE WARNED”

Written on: 20/08/2014 by 474Peterson (1 review written)

They delivered the car with '15 pounds of fuel in' and told me 'to return with 15 pounds of fuel in to avoid charges' i did - in fact i put 20 pounds of fuel in just in case. The a 15 pound surcharge for fuel was taken from account from the card i registered for security. I called them about it. Even though they told me on delivery of the vehicle to put in 15 pounds to avoid the further charges, which i did, they state their small print says that a 15 pound charge will be taken anyway… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 16/08/2014 by Dalia349 (1 review written)

My car has been with then for two weeks on Monday. I called today and they are still waiting on an engineers report. The girl could not inform me when the repair would be carried out. The other paties insurance company called me a week and and half ago and informed me the other party has admitted full liability and Albany are informed of this.The girl tried to tell me the other party hadn't informed their insurance company. RAGING… Read Full Review

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★☆☆☆☆

“Most Incompetent Useless Company I've Ever Used”

Written on: 31/07/2014 by jasminpurewal (1 review written)

I made a no fault claim, I wasn't in the vehicle when an eldery man went into my car while it was parked in the doctors surgery. Luckily for me he admitted liability and I reported it to my insurance. Having an old car, their engineers wrote my car off and I was owed 1,200. I had the most drawn own process that continued over a year, Albany were so incompetent and never bothered to chase my claim or my money. I was ringing twice a week and every time I got the same "oh yeah we should have… Read Full Review

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★☆☆☆☆

“Absolutely Disorganised and Rude!!!!!”

Written on: 31/07/2014 by Lockhart445 (1 review written)

Where do I start.. They “deemed” my car as “un safe to drive” although it passed its MOT!!! They tried to charge me for the hire of the vehicle because I was travelling and they couldn’t arrange to “immediately” collect my car although they had already previously booked the appointment for collection of my car a week prior for two weeks in later in the month!!! If you like to project manage the repairs and the hire vehicle then great use this company! Albany do not… Read Full Review

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