Albany Assistance Ltd Reviews - www.albanyassistance.co.uk

★★★★☆
4.2 / 5
378
81% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Quick and easy help”

Written on: 26/06/2016 by VaughnO'Neal (1 review written)

My car was involved in an accident and Albany assistance made taking a replacement car easy, everything was clearly explained and any additional costs were Mentioned upfront and Albany assistance conveniently dropped the car off at a place of my choosing and picked it up hassle free when I no longer needed the car… Read Full Review

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★★★★☆

“An excellent service”

Written on: 23/06/2016 by Buchananng70 (1 review written)

A professional service from start to end with courtesy vehicle and update on status. My insurance claim was looked after without any problem… Read Full Review

Albanyassistanceltd's Comment

Written on: 23/06/2016

Hello,

Thank you for leaving your review of our services.

We're glad we could make this process problem-free for you!

Kind Regards,

Albany Assistance Online Team

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★★★★★

“Very happy customer”

Written on: 23/06/2016 by Englandto418 (1 review written)

Efficient, friendly, punctual and customer focused. They were proactive with getting in contact to get everything organised. They were flexible with timings, as my repairs schedule was changed a couple of times. The phone operators were friendly and the whole process was a lot less stressful than I originally thought it would be… Read Full Review

Albanyassistanceltd's Comment

Written on: 23/06/2016

Hello,

It's great to hear that you are a very happy customer!

We will ensure that your high praise is passed onto the team.

Kind Regards,

Albany Assistance Online Team

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★★★★★

“Very Good Service!”

Written on: 23/06/2016 by Prea77 (1 review written)

My car was in an accident and after contacting my insurer I was contacted very quickly by Albany who told me that a car would be delivered to me within a couple of days. I received the car the following day even though I wasn't home and the paperwork and keys were posted through the letterbox. They were incredibly polite and helpful and collected the car when we no longer needed it. The car itself was lovely, clean and well maintained - I wish I could have kept it! We suffered a family… Read Full Review

Albanyassistanceltd's Response to Prea77's Review

Written on: 23/06/2016

Hello,

Thank you for taking the time to share your feedback on our service, we really appreciate your positive comments!

We're glad we were able to help you out during this difficult time.

Kind Regards,

Albany Assistance Online Team

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★☆☆☆☆

“Taken money out of my account without my approval.”

Written on: 23/06/2016 by Tyler487 (1 review written)

Received a parking fine (private car park) whilst using a hire car from Albany Assistance. Albany assistance took £60.00 out of my account without my knowledge, not to pay the fine but as an admin fee for themselves. Will never use again… Read Full Review

Albanyassistanceltd's Comment

Written on: 23/06/2016

Hello,

We're sorry to hear that you were unsatisfied with our service.

If you could please email us with your reference number, we will ensure that a member of our team contacts you directly regarding our administration fee.

Kind Regards,

Albany Assistance Online Team

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★★★★★

“brilliant”

Written on: 12/06/2016 by 146Coffey (1 review written)

The last thing you want after an accident is hassle. This had none at all. Trouble free from the first phone call… Read Full Review

Albanyassistanceltd's Comment

Written on: 13/06/2016

Hello,

We really appreciate your great comments. We're glad we could make this process hassle free for you!

Kind Regards,

Albany Assistance Online Team

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★☆☆☆☆

“Terrible service!!!”

Written on: 11/06/2016

I had a car accident 5th may 2016 which was not my fault and the other driver admitted liability. It took nearly 2 weeks for an engineer to come out and look at it.Two weeks later I still hadn't heard anything so I phoned them and was told the garage was waiting for the parts,one of themy was a new rear wing I was told ,there is no rear wing on my car as it's a coupe so it would mean a whole new side of the car!Very unlikely for the amount of damage sustained to the rear of the car most of the… Read Full Review

Albanyassistanceltd's Comment

Written on: 13/06/2016

Hello,

We're sorry to hear of the delays to your car repair. Would you be able to email us with your reference number, so that we can investigate the issues raised in your review and arrange for a member of the team to contact you directly to discuss.

Kind Regards,

Albany Assistance Online Team

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★☆☆☆☆

“Worst costumer experience I have ever recieved”

Written on: 09/06/2016 by Mahmud1 (1 review written)

After being hit from behind and going into the back of another car. The initial sorting a hire vehicle and getting my vehicle into a garage (GB Taxi Service) was relatively smooth. After 3 weeks of them having my car, I attempted to collect my Monday at 8pm due to my work commitments which they were happy with and my car wouldn't drive properly. I called them the next morning (Tuesday) after driving to work and due to me being at work had to take it to them on Wednesday morning. By this point… Read Full Review

Albanyassistanceltd's Response to Mahmud1's Review

Written on: 13/06/2016

Hello,

We're sorry to hear that you have not been satisfied with our service.

If you could please email us with your reference number, so that we can identify your claim and contact you directly regarding the issues outlined in your review.

Kind Regards,

Albany Assistance Online Team

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Mahmud1's reply to Albanyassistanceltd's Comment

Written on: 14/06/2016

Hi,
I have just been emailed today stating I have to wait up to 8 weeks for my complaint to be dealt with.

My reference number is 40879451.

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★★★★★

“Very Good Service.”

Written on: 05/06/2016 by clCahill280 (1 review written)

From the time I contacted Albany to the time the car was returned I found the service to be very efficient and friendly. They accommodated a hospital appointment which meant delivering the car earlier than anticipated. I was very impressed… Read Full Review

Albanyassistanceltd's Comment

Written on: 09/06/2016

Hello,

Thank you for leaving your feedback on our service - we really appreciate it!

Kind Regards,

Albany Assistance Online Team

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★★★★★

“TOOK THE HASSLE AWAY”

Written on: 05/06/2016 by GrantDwyer391 (1 review written)

My car was hit while parked outside a shop I was inside the shop at the time, The other car driver gave his details I made one phone call and it was all arrange for me. The car was taken away for repair and was back within a week. The hire car came when promised and was a comparable model. Again they collected from my home at the end of the day my car was returned. Everything went very smoothly… Read Full Review

Albanyassistanceltd's Comment

Written on: 09/06/2016

Hi,

Thank you for your positive review and 5 star rating! Glad we could help.

Kind Regards,

Albany Assistance Online Team

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★★★★★

“Very pleased with the outcome ”

Written on: 05/06/2016 by Alani354 (1 review written)

They took me straight on board .i also tow a 2 ton caravan and they sorted a tow car for me and I asked the hire company for a extra number plate for caravan and they supplied me with one very pleased all around… Read Full Review

Albanyassistanceltd's Comment

Written on: 09/06/2016

Hi,

We are glad to hear this, thank you for the five star rating.

Kind Regards,

Albany Assistance Online Team

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★★★★★

“Surperb 1st Class Service”

Written on: 04/06/2016 by DarionNorris184 (1 review written)

My car was taken out by another driver. My insurance put me through to Albany at 9pm and by 10am the following morning, my hire vehicle was delivered the following morning. The car was spotless and ran like a dream. I would love to have kept it actually. Staff at Albany kept in touch with me and the insurance company throughout. All staff were very helpful. I have no complaints about Albany, fantastic service throughout… Read Full Review

Albanyassistanceltd's Comment

Written on: 09/06/2016

Hello,

Thank you for feedback on our service - we really appreciate it!

Kind Regards,

Albany Assistance Online Team

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★★★★★

“True Assistance!”

Written on: 04/06/2016

No one likes having an accident — even more annoying when it was someone else's carelessness. But out of misery came real help: AlbanyAssistance lives up to its name! The complexities of repairs, a replacement car, etc were handled with speed, care and understanding. I am truly impressed. And while I don't ever want to have to deal with them again — no more accidents please — it's deeply reassuring to know that such service and support is immediately to hand. Well done AlbanyAssistance!… Read Full Review

Albanyassistanceltd's Comment

Written on: 09/06/2016

Hello,

Thank you for taking the time to leave your review. We really appreciate your comments.

Kind Regards,

Albany Assistance Online Team

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★★★★★

“friendly courteous staff”

Written on: 02/06/2016 by McDowell152 (1 review written)

Great friendly service. Helpful on the phone and when delivery drivers brought the car. Clean comfy car. Very helpful with choice of car… Read Full Review

Albanyassistanceltd's Comment

Written on: 02/06/2016

Hello,

Thank you for leaving your feedback on our service - we really appreciate it!

Kind Regards,

Albany Assistance Online Team

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★☆☆☆☆

“Disgraceful!”

Written on: 31/05/2016 by Torres179 (1 review written)

Son had 3rd party driver hit him (with witnesses to confirm full no fault claim) - Albany were OK whilst we were arranging hire cars etc, but vehicle was written off by engineers... That's when it all went horribly wrong Procrastination, delays and more procrastination...and here I sit writing a review, being continually told that the accident was a "no fault" and yet we still can't convince them to get our money in order that my son can "move on", repair his vehicle or buy a new… Read Full Review

Albanyassistanceltd's Comment

Written on: 02/06/2016

Hello,

Sorry to hear that you have not been satisfied with our service. If you could please email us with your reference number, we will arrange for you to be contacted directly.

Kind Regards,

Albany Assistance Online Team

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★★★★★

“Really helpful and great service”

Written on: 14/05/2016 by 234Munn (1 review written)

Really good seevice, polite and friendly staff. Hire car was sorted very quickly and was given a really decent vehicle whilst mine was being repaired… Read Full Review

Albanyassistanceltd's Comment

Written on: 18/05/2016

Hello,

Thank you for your very kind review.

It's great to hear that we gave you the best service you've ever had!

Kind Regards,

Albany Assistance Online Team

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★☆☆☆☆

“Terrible customer service and refusal to collect car”

Written on: 08/05/2016 by Maeven413 (1 review written)

I had a car crash far away from home and Albany initially refused to take it into a service centre, even though this is what I pay for, stating it was 'too far away'. Only 4 days later was it taken in for assessment, meaning that there has been a delay in receiving a courtesy car. I am currently having to pay for a hire car due to living in a rural location and there has been no offer to reimburse this. In addition staff were not willing to communicate with my insurance company, meaning I had… Read Full Review

Albanyassistanceltd's Comment

Written on: 09/05/2016

Hello,

We're sorry to hear that you have not been satisfied with our service.

We have raised your official complaint and Hastings will contact you directly with a final response.

Kind Regards,

Albany Assistance Online Team

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★★★★★

“Very satisfied!!”

Written on: 07/05/2016 by Hernandezqz165 (1 review written)

Very happy with the service I have received. Albany were very quick with getting my car in for repair and the repair garage they used were brilliant. They also got me a hire car which was a like for like to my car which was handy as I have a baby so needed 5 doors and a big boot which they provided. Overall I am very pleased with my experience with Albany… Read Full Review

Albanyassistanceltd's Comment

Written on: 09/06/2016

Hello,

We really appreciate your review and we are glad to hear you have had a good experience.

Kind regards,

Albany Assistance Online Team

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★★★★★

“Excellent service throughout”

Written on: 05/05/2016 by garykinthenortheast (1 review written)

Excellent company who did an excellent service from start to finish. Highly recommended to all. This was a difficult situation made easy by their actions. Well done Albany… Read Full Review

Albanyassistanceltd's Response to garykinthenortheast's Review

Written on: 05/05/2016

Hello,

Thank you for your kind words and describing our service as excellent!

Kind Regards,

Albany Assistance Online Team

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★★★★★

“the odd couple”

Written on: 27/04/2016 by 57Jenkins (1 review written)

Albany assistance took all the pressure off everything was settled in five days everybody was extremely helpful and pleasant we have already recommended this service to others… Read Full Review

Albanyassistanceltd's Comment

Written on: 05/05/2016

Hello,

Thank you for your recommendation!

We're glad we could take the pressure off.

Kind Regards,

Albany Assistance Online Team

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