Albany Assistance Ltd Reviews - www.albanyassistance.co.uk

★★★★☆
4.4 / 5
89% of users recommend this
  • Customer Service

  • Value For Money

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Albany Assistance Ltd www.albanyassistance.co.uk

Latest Reviews

★★★☆☆

“I recive my hire car with damage wipers call the...”

Written on: 11/04/2014 by Aubree234 (1 review written)

I recive my hire car with damage wipers call the office to replace them the next day not happy when that night I was driving and raining im happy with the service but that should not happen it is dangerus… Read Full Review

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★★★★★

“ama”

Written on: 30/03/2014 by debraandlea29 (1 review written)

Extremely friendly helpful confident staff who make sure you are attended to in a professional and approachable manner. This was a very stressful time for me as I have never been involved in an accident before and they sorted everything out in the initial call. I could not fault the service I received… Read Full Review

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★★★★★

“One Stop Shop Car Hire”

Written on: 28/03/2014 by LisaDon1972 (1 review written)

The support and service is very flexible and efficient, the hired vehicle was delivered and collected at a convenient time that suited me perfectly. The vehicle was in excellent condition, with fuel and spotless inside and out; ready to drive. The individual that delivered the vehicle was very professional and pleasant, taking the time to explain any important T&C's that were applicable to the vehicle/agreement. Agreeing to the contract virtually via email is a very quick and convenient way of… Read Full Review

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★★★★★

“helpful from the start to the finish!!”

Written on: 28/03/2014 by traceyjwilson (1 review written)

Thank you so much to the team who supported me in a very challenging and upsetting time. From the very beginning I was supported by staff that explained the process and support available at length. They went through the options, explaining the cost that I may have to pay if, somehow, I was found to be at fault (this was higly unlikely). They swiftly arranged for a hire car to be delivered. A very smooth and calming process. Thanks to the team!!… Read Full Review

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★★★★★

“First car accident”

Written on: 24/03/2014 by Kaylynni268 (1 review written)

It was the first time I had been involved in a car accident and this company took over, they where clear when the car would be ready and they kept me updated… Read Full Review

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★☆☆☆☆

“Unhelpful from the start ”

Written on: 23/03/2014 by Saige188 (1 review written)

Unfortunately my parked car got involved in 2 other third parties accident. Neither insurers or Albany had any sense of urgency. Though explained that I have young kids and full time work needing the car they just kept saying its early days for the claim. Think they need to keep up to speed for non fault claims to help rather than be a hindrance I would be cautious of insurers going through Albany for their benefit. … Read Full Review

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★★★★★

“very good thanks”

Written on: 23/03/2014 by YoselinGray185 (1 review written)

very good but still waiting to get claim of 75 pounds for hire of vehicle and insurance off Admiral Law to retrieve off other guys insurance… Read Full Review

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★★★★★

“Great service fantastic! ”

Written on: 22/03/2014

Called in the afternoon and received hire car next morning (Saturday) lovely clean car ,helpful staff and great service just what you need after a non fault accident . Collected on time. Overall very happy customer just wish I could of kept the car… Read Full Review

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★★★★★

“Hassle-free experience”

Written on: 22/03/2014 by gcHollis345 (1 review written)

Someone backed in to our parked car a few days before Christmas and Albany Assistance were incredibly quick to make sure we had a suitable replacement vehicle for the busy festive period. The car they provided was brand new and delivered/collected with a minimum of fuss by a very friendly chap who couldn't do enough to help us. Their service was flawless. If we're ever unfortunate enough to be in a similar situation again we will certainly at least be happy to see Albany Assistance!… Read Full Review

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★★★★★

“great !!!”

Written on: 21/03/2014 by samdeanlee (1 review written)

Brilliant service, would recommend to anyone, friendly people to talk to and always there if you need them. Ehat more could I say. Thank you albany… Read Full Review

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★★★★★

“great car hire”

Written on: 15/03/2014 by mikewatts123 (1 review written)

After having my car written off in an accident Albany assistance arranged and delivered a hire car within 48 hours of contacting them. The hire car i got was well above the standard of car i was expecting, and the person who dropped it off to me was very helpful in explaining all the gadgets/controls to me. The one downside of the hire car was having to hand it back at the end of the rental period! All in all, Well done to everyone at Albany Asssistance for a great service… Read Full Review

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★★★★★

“AN EXCELLENT SERVICE.”

Written on: 10/03/2014 by tynemaid (1 review written)

Could not fault the service. Did everything possible to help, and relieve the pressure at a stressful time when I needed a car for my work.Car delivered to my door exactly when they said, and picked up again when they were sure I no longer needed it… Read Full Review

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★★★★★

“Got me back on the road trouble free”

Written on: 02/03/2014 by Walderma (1 review written)

After an unexpected incident, my claim details got processed effortlessly and my vehicle was back on the road in no time. I was kept informed of my claim status on a regular basis, and everything was handled for me. The staff were very helpful and professional in dealing with me, and gave peace of mind during the process. I would have no hesitation in recommending these services in the future… Read Full Review

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★★★★★

“Everything I expected.”

Written on: 01/03/2014 by Stevieg123 (1 review written)

Good communication from start to finish, very polite and easy to deal with. A nice car, delivered and collected when arranged with no problems at all… Read Full Review

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★★★★☆

“very good service”

Written on: 28/02/2014 by tappingandy (1 review written)

From start to finish advise was helpful and efficient, one slight hicks up with garage date but other than that service was impeccable and work to car was very good. all round very pleased with my experience of your services. thankyou… Read Full Review

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★★★★★

“Fantastic service”

Written on: 28/02/2014 by GeorgeGreene423 (1 review written)

From start to finish the service was great, staff pleasant and helpful. Best fact was pick up and drop off service. Will definetley use again!… Read Full Review

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★☆☆☆☆

“Rude, dismissive and out for what they can get”

Written on: 26/02/2014 by 26Baxter (1 review written)

I was recommended them by my insurance company as it was a non fault accident and I was told this wold be an easier option but it turned out to be longer and more stressful. They undervalued my car, left bullying voicemails, set unreasonable deadlines and passed my claim back to the insurance company without authorisation just because I asked a question. Letters went missing and despite the fact that in all the correspondence sent to me there were details of how to complain to the FOS if I was… Read Full Review

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★★★★★

“Simple, Straightforward and Easy to Deal With”

Written on: 25/02/2014 by woundedangel (1 review written)

I had a third party fault accident just before Christmas and my insurance company arranged everything through Albany Assistance. Within 5 hours of my accident my damaged car had been collected and my courtesy car had been delivered to my home address. I was kept up to date with the expected repair date of my car and had my own car back quicker than expected, especially considering this occurred over Christmas! On the day my car was returned I was given a rough idea of time for when my car would… Read Full Review

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★★★☆☆

“outstanding services and customer care”

Written on: 17/02/2014

Throughout the whole traumatic ordeal during the aftermath of a collision Albany provided an oasis if calm and assistance. The ability to talking to a real person instead of a machine or an operator with a strict script was refreshing. Albany communicated with me from the first instance interested in my needs and requirements rather than inform me of what they wanted. Nothing seemed too insignificant nor where what appeared to be silly questions met with anything but straight forward honest… Read Full Review

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★★★★★

“Great Friendly Company”

Written on: 15/02/2014

This is a friendly, helpful and efficient company. The car was delivered to my door in very good condition, they made the whole experience easy. I would definitley recommend to other people… Read Full Review

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