Albany Assistance Ltd Reviews - www.albanyassistance.co.uk

★★★★☆
4.0 / 5
77.2% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Would recommend this company.”

Written on: 19/12/2014 by MaliaHess (1 review written)

The hire car was delivered to the garage so had a swift change over with no problems and excellent correspondence keeping me informed of return details etc. Friendly staff who although have to ask lots of questions this is for everyone's piece of mind… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 19/12/2014

After my car was damaged by another vehicle my insurance company swiftly referred me to Albany. I was treated with the utmost courtesy and they guys/gals on the phone were extremely helpful. My car was collected very quickly for repair and the hire vehicle was delivered/collected exactly when they promised. I was kept updated about everything and felt very reassured all round… Read Full Review

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★★★★★

“Very efficient ”

Written on: 19/12/2014 by Caspahouse (1 review written)

Fantastic to work with & nothing was too much hassle. Very efficient service & polite friendly staff. Would definitely use again… Read Full Review

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★☆☆☆☆

“set a debt collector on me for a debt that WASNT mine”

Written on: 11/12/2014 by admadmadm (1 review written)

Terrible company, ignore the phoney 1 time reviews on here. The LTD company that used them to process a non fault accident which is no longer trading and not VAT registered, was requested a year after the event to claim back the VAT, which we are unable to do(as not VAT registered) They have now passed the amount to a debt collector say I owe it personally which I dont! It was in respect of VAT that CANT be claimed back as not vat registered. AVOID at all costs, they will turn you over given… Read Full Review

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★★★★★

“EXCELLANT CUSTOMER SERVICE”

Written on: 09/12/2014 by Kent419 (1 review written)

Easy people to deal with. They answer the phone quickly and answer any query you may have… Read Full Review

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★★★★★

“Excellent service”

Written on: 08/12/2014 by eiBrown85 (1 review written)

Very quick and efficient service! Would definitely recommend this company! Very professional attitude towards the job, polite and well spoken staff… Read Full Review

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★★★★★

“The one for you,”

Written on: 08/12/2014 by NiaTierney269 (1 review written)

Had a car crash first one in 18yrs, did,ent know what i had to do regards insurance /car hire etc Albany Assistance contacted me through my insurance (Esure)took all my worries away dealt with all relivent need from start to finish only have full gratitude for making this experience non stressful thank you… Read Full Review

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★★★★★

“good service”

Written on: 07/12/2014 by HectorStanley141 (1 review written)

It was just a good service with no hassle everything went on time the way promised me,and i'll recommend the service to others… Read Full Review

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★★★★☆

“Help with collision”

Written on: 06/12/2014 by GillWrightson (1 review written)

Everything was made exceptionally easy following the reporting of my accident and I was extremely pleased in how quickly my car was back on the road. The courtesy car was of an extremely high standard and fitted my requirements well. I was kept informed by all parties of how and what to do and expect regarding my claim and vehicle. The staff were very informative and courteous when they contacted me. The one issue that I had initially was that following the inspection of my car by the engineer… Read Full Review

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★★★★★

“Great quick service, good quality repairs”

Written on: 05/12/2014 by andymnorman (1 review written)

Following accident they completed good quality repairs, gave excellent customer service throughout. Hire car excellent, and car came back clean. Can't fault them. I would Reccomend them to anyone… Read Full Review

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★★★★★

“Accident hire car”

Written on: 05/12/2014 by Alanwker (1 review written)

Fantastic customer service, excellent new cars and great delivery of the vehicle. Downfall, no direct number to the hire car yard or address, also upto 48 hours for them to collect the car. ( but collected the next morning so that was good ) Overall,,, the best car hire company I have ever felt with so would highly recommend… Read Full Review

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★☆☆☆☆

“Rude and unco-operative”

Written on: 05/12/2014

Insured via eSure. Supposed to get a like for like replacement for my car during repairs. Felt like I was dealing with another insurance cmapny all over again. Told me I had t re-confirm all the info from eSure as "they cannot trust the insurer's information". Seem like eSure don't pay them for the car but they have to claim it from the 3rd Party, so a bit of eSure being to stingy to replace like for like and fob it off to a 3rd Party and make you deal with them, but don't make it clear to… Read Full Review

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★☆☆☆☆

“They make the process more traumatic”

Written on: 04/12/2014 by McClurebl356 (1 review written)

I was in a non fault accident and they were instructed to handle the repairs and provide a hire car for the insurer. The garage they put us in touch with were rude and unhelpful and gave us incorrect information on several different occasions with regards to what we should do and when. The garage could not be bothered to come out and inspect the damage to the car (although we were charged for this!) They requested we take pictures and email them. The garage said they would provide me with a… Read Full Review

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★☆☆☆☆

“Added to the hassle of being in an accident”

Written on: 02/12/2014 by nikittalouise (1 review written)

Where do I start?!? I was in an accident that wasnt my fault on 24th Oct I got my hire car the next day but waited until the Tues after for my car to be collected, 2 weeks passed and I heard nothing on wether or not my car could be fixed meaning I had to ring them to find out if it was being fixed to be told 'oh yeh the garage are just waiting for a part' great thanks for letting me know that!! Another 2 weeks passed still nothing...so I tweeted them and someone called me that day and told me… Read Full Review

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★★★★★

“great service”

Written on: 01/12/2014 by CeceliaGlover (1 review written)

received great service from start to finish with a great car given… Read Full Review

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★★★★★

“Perfect customer service”

Written on: 30/11/2014 by krMurphy-Alt313 (1 review written)

Having an accident isn't a pleasant experience but the service provided by Albany was great. Reassuring, kind and efficient in everything their team did. I couldn't be happier!… Read Full Review

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★★★★★

“Painless”

Written on: 30/11/2014 by KarliHooper500 (1 review written)

Made what could have been a difficult and painful process very easy… Read Full Review

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★★★★★

“A GOOD NO HASSLE COMPANY”

Written on: 28/11/2014 by DerickRobinson99 (1 review written)

A good company to deal with straight forward dealing no hidden prices. They tell you all the in's and out's from the start. They deliver and collect the car at your convenience Well done… Read Full Review

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★★★★★

“Fast and helpful!”

Written on: 28/11/2014 by Jessica.edwards21 (1 review written)

I would definitely use Albany again. They got a car to me the next working day and the guys were lovely. I loved my hire car so much that I went out and bought my own of the same make! They were just as quick picking the car back up. They did everything , I just had to sign and I had a lovely car to drive… Read Full Review

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★★★★★

“fantastic service! ”

Written on: 27/11/2014 by Paulal110 (1 review written)

I think the amazing service started on the phone, and continued throughout! They were very vocal and made sure all the times, dates and details were correct. Everything was done quickly too, which shows they are a very dedicated team. They got me a reliable courtesy car, which was nice to have whilst my little machine was away to be fixed! I was amazed at their customer service skills, and would definitely recommend to a friend!… Read Full Review

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