Ageas Reviews - www.ageas.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“This company only uses brokers for a reason”

Written on: 21/07/2015 by AlSarnie (1 review written)

I am reinforcing the other negative reviews for this company. A major problem is that you will not know whether or not you are insured by Ageas until after you have agreed to take insurance with the brokers such as Adrian Flux and this will only be after you have found the cheapest quot on a comparison website. In my first claim which was non fault, this company kept my car for 12 weeks and were very difficult to get in touch with as they do not publish their correct telephone number. They… Read Full Review

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★☆☆☆☆

“Worse No Win No Fee Solicitor Firm”

Written on: 18/07/2015 by muraly (1 review written)

Tesco Insurance recommended. This Firm is like a factory. They only pass your information to third party and if they just reject it they will tell you that third party has rejected. Ageas does not put any effort to defence / provide legal points to win the case. So It is not a reliable firm. Do not use this firm at all. i can recommend to use any local No win No fee solicitors, so they can work closely with you and try to win the case. DO NOT EVEN THINK This Solicitors These people are… Read Full Review

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★☆☆☆☆

“No help at all!”

Written on: 17/07/2015 by 337Vaughan (1 review written)

My 52 year old Morris Minor was written off by someone pulling out of a side road. I had forgotten to send in a new valuation having spent nearly £5000 doing her up, so she was underinsured. I would have had to accept their £3600 offer if it was my fault, but they refused to help me claim from the third party and didn't even tell me that I could. The man that phoned was quite rude too. I eventually went directly to axa (his company) who asked for evidence and paid out £5000. I replaced my… Read Full Review

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★☆☆☆☆

“Shafted by Ageas”

Written on: 21/06/2015 by Stevenj270 (1 review written)

An uncovered tipper truck's load ended up bouncing across the roof of my van. Called the police, got a reference and cad number, reported it to my insurance broker. Ageas just dragged their heels, so much so that when it came for renewal of my policy they dismissed ALL my no claims bonus and wanted to charge me nearly £1,600.00 for insurance. i had no choice but to withdraw this claim against the tipper truck company to re-instate my bonus, I can't afford the £1,600.00 they wanted. Suffice… Read Full Review

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★★★★☆

“At fault claim”

Written on: 01/06/2015 by 1985Ortega (1 review written)

I found AGeas/rias excellent in dealing with my claim for my at fault Crash I was able to phone and speak to helpfull staff and my claim was settled within 10 days which included a bank holiday. My car was a write off and I was given a very fair price which was in my account 10days later… Read Full Review

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★☆☆☆☆

“Cancellation fee rip off”

Written on: 12/05/2015

This is the worst insurance company ever. After setting up car insurance and giving all my debit card details I was redirected to another page requesting that I send them proof of my no claims and a copy of my driving license electronically. I rang them immediately to say I was not prepared to do this and they said that they would charge me a £49 adminstration fee to cancel the policy (which was minuites old). Please do not insure with this company… Read Full Review

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Jpstein's Comment

Written on: 07/06/2015

CANCELLATION FEE IS RIP OFF AND CRIMINAL ACT:
I had a similar experience with them in Hong Kong on one of their investment linked insurance products. My contract was cancelled, cancellation fee was USD12,750...they basically withheld all my investments. I am on this with a lawyer now.

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★☆☆☆☆

“This is the worst insurance company ever”

Written on: 30/04/2015 by MWaldram (5 reviews written)

Had an accident and other driver admitted liability. When I rang up they said the accident was my fault. They wrote to me 20 days after the accident to ask me for more information, which I sent recorded delivery. I have now had a letter saying they are cancelling my insurance!!! I am still waiting for my excess to be returned. I wrote and complained about the lack of support but they haven't answered it. I wish I had read reviews before I took out the insurance. They even have a copy of the… Read Full Review

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★☆☆☆☆

“stung after non fault accident”

Written on: 24/04/2015

I took out my policy through "Right choice brokers"... It was most definitely the wrong choice! My car was parked in a lay by outside some shops and another car drove into it head on crushing the whole front end, they sorted the claim for me fairly quickly, I disputed the amount they offered as I'd only just bought the car and they offered a more reasonable amount, but THEN I was informed my premiums were going up by £50 per month on a very similar car! I had the option to cancel and pay off… Read Full Review

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Mwaldram's Comment

Written on: 30/04/2015

We are having the same problem as you so it seems this is a common theme. AVOID,AVOID,AVOID

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★☆☆☆☆

“Run”

Written on: 13/04/2015 by Lawstudent098 (1 review written)

They cancelled insurance but took out the money. They didn't informed they cancelled it so I was driving uninsured. They failed to contact my witness but told me in the letter my witness declined to help! I end up asking for written confirmation from my witness and complaining to the ombudsmen! Never under no circumstances take ageas or their brokers Devitt insurance. I took out with all legal cover but now was told I am not covered! … Read Full Review

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★★★★★

“Home insurance”

Written on: 07/04/2015 by Kale155 (1 review written)

On the first night of my holiday the apartment I was sharing with three other ladies, all, bar one, in our late sixties, was broken into. This was a dreadful experience for us, to be robbed while we were sleeping, in a.foreign country, and be left with no money or phones, it was just awful. I contacted the insurance company on my return home, the person I spoke to was very sympathetic, extremely helpful, completed the claims form over the phone, and sent me a cheque for my losses on the same… Read Full Review

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★☆☆☆☆

“Over 50's life insurance”

Written on: 18/03/2015 by Girlunhappy (1 review written)

I took out an over 50's life policy in 2010 with Click and underwriters Ageas. I answered all the medical questions at that time and was accepted by Ageas. The policy was for £7.00 for a payout of £5,00.00 witch went up with inflation. In April the brocker Future proof contacted me and told me that they were now handling my policy and sent a copy of the policy. In October 2014 Future proof asked me about my medical conditions and medication which I had no problem with this and Ageas could… Read Full Review

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★☆☆☆☆

“Avoid! Bad customer service, bad insurers! ”

Written on: 11/02/2015 by Dissapointed1982 (1 review written)

I took out insurance with ageas as fully comp, when a woman said I had scraped her car damaging her bumper claimed against me. It was clear that the damage could not of been made by me from the positions of the car yet ageas were rude and made me feel I was in the wrong. They then went on to judge in my favour only an hour later rang back to say I had lost the case as her friend witnessed the alleged incident. After sending numerous evidence proving I could not of possibly done the damage they… Read Full Review

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★☆☆☆☆

“Ageas Not finished case from November 2013 to February...”

Written on: 03/02/2015

My experience about car insurance: I took out my car insurance with them advised by the broker ‘Be Wiser’. It is not wise. ‘Be Wiser’ will charge you £80 and you do not receive receipt if you do not ask. It is very convenient- ‘Be Wiser’ promises you, in the contract, to decrease their fee to £60 if you pay at once but it have not worked for me. Firstly, to mention my strange incident because it seems like crash for cash scam. It is difficult to determine, because traffic police… Read Full Review

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★☆☆☆☆

“ageas law useless”

Written on: 02/02/2015 by Walter63 (1 review written)

Ageas law utterly useless. Had a non fault road accident 2 weeks ago been asking ever since for physio after back pain as a result. Still nothing and when you chase them don't seem interested and staff abrupt and totally don't exude any confidence.Lack of communication care and customer service avoid at all costs… Read Full Review

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★☆☆☆☆

“Absolute rip off!! ”

Written on: 29/01/2015 by Hodges187 (1 review written)

My car was written off by a lorry 4 weeks ago and I rang the police got all the paperwork from them and rang insurance company whilst still on the road side. Can't fault them on sorting recovery of the vehicle or organising the hire car which I picked up the following day! However it took a week of phone calls to even get to speak to anyone who knew anything about it, I just got passed from person to person and got so fed up of being on hold I then emailed. I was then told that it was my… Read Full Review

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★☆☆☆☆

“avoid do not use this company”

Written on: 28/01/2015 by tjWelch40 (1 review written)

Someone drove into our parked vehicle. Ageas were informed of the incident on the day it happened and arranged for the car to be collected the next day. We heard nothing for a week so we contact them as we only had a replacement car for a week. They rudely told us it will take 2 weeks. They confirmed this in an email saying all claims will be settled within 2 weeks. The day before the 2 week deadline we called them to find out what was going on and they said they were having problems receiving… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid”

Written on: 10/01/2015 by Doddxm363 (1 review written)

We have been having horrendous trouble with this insurance.... Cannot be bothered to call or contact you. Daughter left stranded in country lane as they told us curtesy car was not available although on policy it was blamed lloyds for not providing. This simple claim has been going on for over 3 mths now.... I have sent documents 4 times now and today had a letter stating they want v5 copy which they have already had.... I have another car insured with aegis and lloyds as soon as time out will… Read Full Review

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Dvd5000's Comment

Written on: 12/01/2015

Hello there

I have just read your review I will say I had a claim with them in 2013 . Where I had the same type of problem with a holiday claim .the thing is I took this clam to the financal ombusemen service it has taken 12 mouths .but was found in my favor . The thing is this was. Matter on the turms and conditions of the policy saying that I had not reported this to the police with in 24 hours whitch I did . The thing is I thought I would of had my money buy now . But this company has used an other thing with the terms and conditions .to get out of paying the full amount saying I have not got proof of purchuse for the items . But I know they have had them in the post .i am going to be honest you may have to wait 12 mounths but get a finail responce from why they have let you down and put a complant. In to the financail ombusemen service I would strongly advise this .wish you good luck with the outcome

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Arniearnie's Comment

Written on: 21/02/2015

I was going to insure with them but thanks to these reviews (feel so sorry for people), I won't bother!

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★☆☆☆☆

“Awful company”

Written on: 04/12/2014 by 463O'Neal (1 review written)

What an awful nasty company Ageas are, they are having trouble contacting my insurance company following an accident so they are threatening me personally, they are CRUEL, RUDE AND DOWN RIGHT HORRIBLE. AVOID at all costs… Read Full Review

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★☆☆☆☆

“Awful company”

Written on: 04/12/2014 by 463O'Neal (1 review written)

What an awful nasty company Ageas are, they are having trouble contacting my insurance company following an accident so they are threatening me personally, they are CRUEL, RUDE AND DOWN RIGHT HORRIBLE. AVOID at all costs… Read Full Review

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★★★★★

“Excellent service in dealing with claim”

Written on: 25/11/2014 by eastlothianscot (1 review written)

I recently had a collision with my Corsa which resulted in my car being written off after running into the back of another car. I phoned Ageas that night to report it and it turned out I was making my claim. It was all straightforward and the whole procedure was explained to me. After 4 days I was contacted and I was told my car had been collected and was about to be inspected by their engineer. I then received a text message telling me that the car was being written off and that I would be… Read Full Review

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