Ageas Reviews - www.ageas.co.uk

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Latest Reviews

★☆☆☆☆

“Unprofessional”

Written on: 19/08/2016 by zgHess282 (1 review written)

Rude managers and very unprofessional attitude. Kept waiting for 10 days and no correspondence whatsoever! Will most certainly NOT be recommending to anyone… Read Full Review

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★☆☆☆☆

“Awful, incompetent, slow”

Written on: 25/07/2016 by 14Burns (1 review written)

Avoid at all cost, totally incompetent staff with limited knowledge. 20 months in & claim still awaiting settlement. Ageas not acting in the clients/claimants best interest and appear to be more supportive of or, acting on behalf of the other party??!!! Bullyish in their approach, deplorabke communication skills both written & oral! Awful experience throughout, can not think of any positives!… Read Full Review

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★☆☆☆☆

“AVOID!!!!! AVOID!!!!! AVOID!!!”

Written on: 25/07/2016 by AbrilCompton (1 review written)

Terrible, Terrible company. Have been unhelpful, I have had to do all the chasing up to find out what was going on with my car claim, only to be told they would invalidate my insurance from inception. Un acceptable have made a formal complaint and have also taken it up with the Financial Ombudsman I feel like I have been mugged off and have yet to receive my car back or any premiums paid. Please AVOID at all cost. Would give them no stars but not able to select this option… Read Full Review

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★☆☆☆☆

“Dodgy, evasive, with the casual attitude of street...”

Written on: 15/07/2016 by Kristeni89 (1 review written)

We had a cracked drain, covered under the policy. We were discouraged from claiming. Then when we did claim, nothing was confirmed in writing. Then the job was given to their preferred contractor, Ansa, who were unable to give specifications, costs, guarantees, timings. They deliberately ignored emails and only answered basic questions in the briefest way, when we said we would cancel - despite the alarming problem we were facing. They continually told us when we telephoned that we had not… Read Full Review

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Debbiehelen's Comment

Written on: 26/07/2016

thankyou for writing this,we only just went with them,and their customer service is very very poor ...bye bye Ageas !

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★☆☆☆☆

“Terrible, time waiters, avoid!”

Written on: 12/07/2016

I have purchased policy through Lexham insurance. Ages have accepted the payment and provided with all documentation and then Lexham called me to clarify points for my previous claims. Clarifying all these points are turns outs that ageas don't like now accept me. Even worse - they cannot confirm can I be covered or not - effectively stuck me in the middle of the road! They even cannot provide any estimation for me when the situation can be resolved, and even they said they cannot cancel the… Read Full Review

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★☆☆☆☆

“Incompetent advisers in my case ”

Written on: 02/07/2016 by contabilmello (1 review written)

I have been envolved in a car accident in 05 ofFebruary, because the third part was wrong the third part insurance offered £1,800 for the total lost of my car the market value of my car was £1,000. I was advised by the adviser that would be better to reject the offer and then by the Ageaus advisers sue the third party. After more than 4 months they sent me a cheque of £1,754 This was the most incompetent, academic and wrong adviser ever. I lost my time and money value . If you really… Read Full Review

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★☆☆☆☆

“2.5 years later..... still no settlement!”

Written on: 02/07/2016 by Noah293 (1 review written)

After having gone through 4 Assistant Case Managers, who had to start the process over again each time, we have still not received agreed payment for my daughter's car accident. This was a very straight forward case - absolutely no complications whatsoever. Terrible customer service, don't answer emails or the 'phone. Please avoid at all cost if they are recommended to you by your insurance comapny… Read Full Review

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★☆☆☆☆

“Car insurance claim”

Written on: 29/06/2016 by kfDougherty48 (1 review written)

It's been going on for a month and cost over 400 pounds they have lied to me had me come back from London again a waste of time they lied again and I have had to go back to London to work they have put me behind in my work I had to find another room and that has cost me an extra 35 pound a night, and I'm going on all sites to warn every one. they need shutting down, she needs sacking but I think she has been told to lie take there money… Read Full Review

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★☆☆☆☆

“Never touch Ageas even with a barge pole!”

Written on: 17/06/2016 by ShaniyaFischer498 (1 review written)

I got a van insurance for business with Ageas through Swinton without even knowing that they use Ageas as underwriter. Ageas or Swinton got our money but failed to send us the insurance certificate, cover note, terms and conditions and the policy schedule. It refused to ad additional drivers to my business policy despite we paid them ALL their fees. We have lost not small money because of them but guess the Ageas troll now wants even more. In just a few words if you have a business that… Read Full Review

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★☆☆☆☆

“Rather deal with a snake than with ageas law”

Written on: 11/06/2016 by cihidchido (1 review written)

I had a no fault accident which caused me an injury. Firstly, it took ageas Law over a year to agree settlement with the third party's insurer. The third party insurer agreed settlement and issued a cheque via agea. I went and paid the cheque into my account only for it to be returned by the bank un-cashed. I have told ageas over a month now and they have not bothered to rectify or remedy the situation, neither have they sent a new cheque out. Please avoid avoid avoid this company by all means… Read Full Review

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★☆☆☆☆

““Avoid like the plague! ””

Written on: 20/05/2016 by htBailey239 (1 review written)

Terrible company do not insure your motorbike with this company.I was in a non fault accident where the 3rd party admitted liability immediately so my insurance company would get paid for everything they do.So as they did nt have to pay for anything you would have thought they would be more than helpful ohhh what a surprise i was in for ,not only would they not send my brand new bike back to the dealer i have to go through their accident repair centre who are not dealer registered so i would… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 07/05/2016 by Simmons162 (1 review written)

After moving address, was told that they do not cover that post code despite being of low risk in a city centre. As a result, left with charges that wasn't aware of and having to find another provider. Was told before moving wouldn't be a problem then backtracked. Have been with these guys for 3 years and each time it's hassle on renewal. They're ok when no need to contact them but as soon as need to try and speak to someone they haven't a clue. Used the brokers NCIonline, never again!… Read Full Review

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★☆☆☆☆

“awful , nasty and over the top”

Written on: 24/04/2016 by EugeneCostello (1 review written)

This company is full of nasty, stuck up individuals who believe that they gods children. I was only the phone to the age UK line and they might of just employed a bunch of chimps. rude teenagers and when I asked to speak to the a team leader about being miss quoted, she was nothing but sarcastic. I will let everyone i know not to use the company. nasty… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 22/04/2016 by Kenley103 (1 review written)

My wife was in a car park waiting ie NOT MOVING to park her car while a pedestrian walked out of the way. A white van suddenly reversed onto the front off side of her car. The car park in question operated a clockwise one-way system. Ageas decided she was at fault when challenged that effectively said take it or leave it.. We are now out of pocket and are unable to understand their logic - we assume Aegiest do not work for the policy holder only the driver at fault. What thugs - they are… Read Full Review

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★☆☆☆☆

“crash for cash ”

Written on: 04/04/2016 by shaundouglass1 (1 review written)

well i was brake checked by some 1 thats not new to doing it and involved Cleveland police ageas blame me this happened 2nd December on newport road in Middlesbrough he has not been to hospital over his whiplash and ageas has not seen his car but there going to pay him im lets just say not very Happy to think that i called ageas January and was told he was not getting payment from them i gave them the police mans name there not interested realy funny as me insurance is due for renewal and is… Read Full Review

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Classylady50's Response to shaundouglass1's Review

Written on: 13/04/2016

This company is an absolute joke. I had slates off a roof of a shop fall and damage my car who were insured liabily with these gangsters. Absolutely discusting.

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Readman73's Response to shaundouglass1's Review

Written on: 29/04/2016

Shame it is written in poor English - it is difficult to understand!

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★★★★★

“Excellent Customer Service and Price”

Written on: 31/03/2016 by eeCarver153 (1 review written)

I recently had to claim from for a total write off in an accident. Through Valid8 insurance. 99% of the people I spoke to were friendly, helpful and answered any questions, no matter how daft, I had. They couldnt do more to help me. It was all sorted wuickly and easily and I recieved texts to confirm each action as it happened. I have actualy re-insured with them and would definately reccommend. They comminucated manily by e-mail and phone and text whoich is really useful and any documents… Read Full Review

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Contabilmello's Comment

Written on: 02/07/2016

You must be a fake profile liar

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★☆☆☆☆

“worst insurance company I've come across ”

Written on: 14/03/2016 by Reeseg1955 (1 review written)

I had my van insured with Ageas which was stolen.They only paid me out a fraction of what I have to pay for a replacement similar vehicle despite numourous phone calls to them. They kept on referring to their "engineers" whoever they might be seeing as there was no vehicle to look at!! Who refused to budge at the payout amount.They often come out cheapest on price comparisons don't go there… Read Full Review

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★☆☆☆☆

“DREADFUL AWFUL APPALLING”

Written on: 14/03/2016 by Hackedoffwithinsurance (1 review written)

You pay this company money NOT to insure you. I have had TWO long drawn out battles with AGEAS. The first because we insured our commercial van with them - It cost us £000's. The second because we claimed from a flooring company that damaged our property. No claim as this company thought they were insured - but they weren't/ Very long stories but trust me, do not go any where near this company… Read Full Review

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★☆☆☆☆

“terrible company”

Written on: 08/03/2016

i have paid into insurances for over 30 years not claiming once, when i did i found Ageas to be totally uncompassionate, very single minded and very rude. There's absolutely no customer service, instead you get a service that gives and says i'm a very big fish and what i say goes, here's a cheque for your vehicle that's been written off with no fault of your own take it or leave it. And if you make an official complaint you'll only come back to the same person who has obviously had no customer… Read Full Review

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Chuck1E812's Comment

Written on: 11/03/2016

Hi I couldn't agree more with you and in an accident that was not my fault they stuck up for the other insurances truck driver and made excuses as to how he hit me on my side of the road.

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★☆☆☆☆

“Avoid like the plague! ”

Written on: 16/02/2016 by awHumphrey324 (1 review written)

Terrible customer service, can not get details right even when you tell them on the phone or send in a letter. They won't even let you complain just keeping sending letters saying the same thing and are not even looking to resolve the complaint. Worst insurance company ever as they don't listen at all… Read Full Review

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