Ageas Reviews - www.ageas.co.uk

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Latest Reviews

★☆☆☆☆

“awful , nasty and over the top”

Written on: 24/04/2016 by EugeneCostello (1 review written)

This company is full of nasty, stuck up individuals who believe that they gods children. I was only the phone to the age UK line and they might of just employed a bunch of chimps. rude teenagers and when I asked to speak to the a team leader about being miss quoted, she was nothing but sarcastic. I will let everyone i know not to use the company. nasty… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 22/04/2016 by Kenley103 (1 review written)

My wife was in a car park waiting ie NOT MOVING to park her car while a pedestrian walked out of the way. A white van suddenly reversed onto the front off side of her car. The car park in question operated a clockwise one-way system. Ageas decided she was at fault when challenged that effectively said take it or leave it.. We are now out of pocket and are unable to understand their logic - we assume Aegiest do not work for the policy holder only the driver at fault. What thugs - they are… Read Full Review

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★☆☆☆☆

“crash for cash ”

Written on: 04/04/2016 by shaundouglass1 (1 review written)

well i was brake checked by some 1 thats not new to doing it and involved Cleveland police ageas blame me this happened 2nd December on newport road in Middlesbrough he has not been to hospital over his whiplash and ageas has not seen his car but there going to pay him im lets just say not very Happy to think that i called ageas January and was told he was not getting payment from them i gave them the police mans name there not interested realy funny as me insurance is due for renewal and is… Read Full Review

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Classylady50's Response to shaundouglass1's Review

Written on: 13/04/2016

This company is an absolute joke. I had slates off a roof of a shop fall and damage my car who were insured liabily with these gangsters. Absolutely discusting.

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Readman73's Response to shaundouglass1's Review

Written on: 29/04/2016

Shame it is written in poor English - it is difficult to understand!

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★★★★★

“Excellent Customer Service and Price”

Written on: 31/03/2016 by eeCarver153 (1 review written)

I recently had to claim from for a total write off in an accident. Through Valid8 insurance. 99% of the people I spoke to were friendly, helpful and answered any questions, no matter how daft, I had. They couldnt do more to help me. It was all sorted wuickly and easily and I recieved texts to confirm each action as it happened. I have actualy re-insured with them and would definately reccommend. They comminucated manily by e-mail and phone and text whoich is really useful and any documents… Read Full Review

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★☆☆☆☆

“worst insurance company I've come across ”

Written on: 14/03/2016 by Reeseg1955 (1 review written)

I had my van insured with Ageas which was stolen.They only paid me out a fraction of what I have to pay for a replacement similar vehicle despite numourous phone calls to them. They kept on referring to their "engineers" whoever they might be seeing as there was no vehicle to look at!! Who refused to budge at the payout amount.They often come out cheapest on price comparisons don't go there… Read Full Review

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★☆☆☆☆

“DREADFUL AWFUL APPALLING”

Written on: 14/03/2016 by Hackedoffwithinsurance (1 review written)

You pay this company money NOT to insure you. I have had TWO long drawn out battles with AGEAS. The first because we insured our commercial van with them - It cost us £000's. The second because we claimed from a flooring company that damaged our property. No claim as this company thought they were insured - but they weren't/ Very long stories but trust me, do not go any where near this company… Read Full Review

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★☆☆☆☆

“terrible company”

Written on: 08/03/2016

i have paid into insurances for over 30 years not claiming once, when i did i found Ageas to be totally uncompassionate, very single minded and very rude. There's absolutely no customer service, instead you get a service that gives and says i'm a very big fish and what i say goes, here's a cheque for your vehicle that's been written off with no fault of your own take it or leave it. And if you make an official complaint you'll only come back to the same person who has obviously had no customer… Read Full Review

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Chuck1E812's Comment

Written on: 11/03/2016

Hi I couldn't agree more with you and in an accident that was not my fault they stuck up for the other insurances truck driver and made excuses as to how he hit me on my side of the road.

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★☆☆☆☆

“Avoid like the plague! ”

Written on: 16/02/2016 by awHumphrey324 (1 review written)

Terrible customer service, can not get details right even when you tell them on the phone or send in a letter. They won't even let you complain just keeping sending letters saying the same thing and are not even looking to resolve the complaint. Worst insurance company ever as they don't listen at all… Read Full Review

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★☆☆☆☆

“Useless, Unhelpful, Avoid At All Costs!”

Written on: 11/02/2016 by curlie51 (1 review written)

Never get insurance with Ageas! Last September my car was involved in a slight bump as I drove under a stone railway bridge. As I exited the bridge, an oncoming car failed to negotiate the slight bend into the underpass from his side, and instead he hit my car. I had seen him coming toward me and had realised that he would hit my car, so stopped mine in order to minimise the shock effect. His car blocked both sides of the road, and he admitted total liability to me. Someone took photos of… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 06/02/2016 by Sinclairqq64 (1 review written)

Pretty useless, they also make it complicated and long winded to cancel a policy obviously in order to take as much money as possible. Would not recommend… Read Full Review

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★☆☆☆☆

“I had an accident and admitted it was my fault.”

Written on: 15/01/2016 by JeromeGreenwood108 (1 review written)

I admitted liability. The other driver was with Ageas! I agreed to pay myself as I just touched his car and I had no damage at all to my car. it was the smallest blemish. T-Cut would have removed it . Ageas sent me a bill for £387.38. Reluctantly I called to pay ........... They tried 3 times to take payment on my card saying you need to send a Cheque. I said I know the cash is there!! I called my bank and they said 3 times this lady from Ageas had put the wrong expiry date in. I called back… Read Full Review

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★☆☆☆☆

“STAY CLEAR - No refund and 40 mins on hold!!!”

Written on: 02/12/2015 by Jovany194 (1 review written)

Rip Off insurance!!! Company I brought myself a Mazda MX5 in August 2015 I looked online for a reasonable quote for insurance through GoCompare.com which brought up Lancaster insurance as the cheapest. After going through the online quote service I couldn't find a cheaper price anywhere. Before I clicked accept I thought I would call them to confirm the price, after giving them all the details I had entered online, the price over the phone worked out £100 more??? I questioned this with the… Read Full Review

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★☆☆☆☆

“rural backwater but high risk postcode?”

Written on: 16/11/2015

a recent insurance quote from Ageas was over £2000 so I called to find out why and was told that my postcode is a high risk postcode. Upon further questioning, I was asked "is it in the middle of a town"? nope. "is it near a motorway then"? nope "is it a high crime area"? nope. At this point she just said "oh well, our underwriters said that it's a high rated area and the quote is over £2000. I ask who the underwriters are as I want to find out why this very quiet rural backwater has been… Read Full Review

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★☆☆☆☆

“horrendous, dont even consider”

Written on: 24/10/2015 by Lyonvq399 (1 review written)

I insured my first car with carrot Insurance, who are back by AGEAS, I was only 17 and had a black box, 3 weeks after passing my test and in heavy traffic I touched bumpers with the car infront as she suddenly slammed her brakes on for no reason. we both got out of our cars and checked for damage, there wasnt any and we were both fine so swapped numbers and drove home, this was at the beginning of Novemebr 2014, in January 2015 we received a letter to say she was making a claim for damage but… Read Full Review

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★☆☆☆☆

“rubbish !,”

Written on: 06/10/2015 by Dobsonlb28 (1 review written)

A third party car reversed into me, I did every thing right, got details, the third party admitted it was there fault, got witness Details, unfortunately , after the initial quote, via claims fast, (who have been fantastic by the way,) but because the repair was more than the cost of repair, I was past to Ageas, they are rude unhelpful , and plainly not interested, after my first call to them I was breaking my heart , they were so horrid , now because the policy is in my husband name and I am… Read Full Review

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★☆☆☆☆

“Terrible car accident service”

Written on: 05/10/2015 by Erikaz71 (1 review written)

Had accident not my fault, solicitor has not supported my case at all. Just tells me third party has refused offer, and doesn't offer any other alternatives. After this case has been settled, will change my car insurance. Disgraceful… Read Full Review

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★☆☆☆☆

“Absolutely useless company”

Written on: 23/09/2015 by Daniela82 (1 review written)

Tesco recommended them for my injury claim that was in January 2015 Accident wasn't my fault Now almost October and they still mess me around with excuses! It's a shame for tesco to recommend a company like that! … Read Full Review

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Bristolgymdude_1's Response to Daniela82's Review

Written on: 21/01/2016

I am having same problem. Not even contacted Police for a copy of the incident report after 4 months. Keeps saying they have tried and also worth the witness. Told if I user another company I will have a hive bill to pay. What to do?

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★☆☆☆☆

“insurance quote after a accident”

Written on: 22/09/2015 by Kenneyjf374 (1 review written)

after a accident which was not my fault and the case was still open they sent me a renewal quote of five times my normal quote I refused to pay this and went to a broker I explained the circumstances and the got me insurance just above my normal payment ageas are a rip off… Read Full Review

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★☆☆☆☆

“WITHOUT A DOUBT THE VERY WORST INSURANCE COMPANY EVER”

Written on: 27/08/2015 by tisdarcy (1 review written)

I have just lost a lifetime of no claims because MY insurance company AGEAS paid out to a person who claimed I damaged their stationary car. My insurance company AGEAS paid out to this other person without even asking me what, if any damage, I had caused to this persons vehicle. This other person was not even present and it was a passer by who is the only witness as I was unaware of any incident and have no damage at all to my vehicle. AGEAS basically gave someone a blank cheque in my name to… Read Full Review

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★☆☆☆☆

“FREE CAR BREAK DOWN - DISGRACE”

Written on: 20/08/2015

This morning my car broke down, when I rang for assistance I was passed onto the person I dealt with who tried to help but as he had to follow the companies rules and could not accommodate me with my problem. When I was sold my policy I read out my existing terms from Aviva whom I have been with for about 13 years and insisted on Like for Like. I was not sold Like for Like as they required more money off me. A call out fee, money per mile and only two call outs a year allowed, this would… Read Full Review

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