Ageas Reviews - www.ageas.co.uk

Click here if this is your business
★★☆☆☆
1.6 / 5
42
14% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Ageas - www.ageas.co.uk - Ask a question now

Media Gallery for Ageas - www.ageas.co.uk

Ageas - www.ageas.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“This is the worst insurance company ever”

Written on: 30/04/2015 by MWaldram (5 reviews written)

Had an accident and other driver admitted liability. When I rang up they said the accident was my fault. They wrote to me 20 days after the accident to ask me for more information, which I sent recorded delivery. I have now had a letter saying they are cancelling my insurance!!! I am still waiting for my excess to be returned. I wrote and complained about the lack of support but they haven't answered it. I wish I had read reviews before I took out the insurance. They even have a copy of the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“stung after non fault accident”

Written on: 24/04/2015

I took out my policy through "Right choice brokers"... It was most definitely the wrong choice! My car was parked in a lay by outside some shops and another car drove into it head on crushing the whole front end, they sorted the claim for me fairly quickly, I disputed the amount they offered as I'd only just bought the car and they offered a more reasonable amount, but THEN I was informed my premiums were going up by £50 per month on a very similar car! I had the option to cancel and pay off… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mwaldram's Comment

Written on: 30/04/2015

We are having the same problem as you so it seems this is a common theme. AVOID,AVOID,AVOID

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Run”

Written on: 13/04/2015 by Lawstudent098 (1 review written)

They cancelled insurance but took out the money. They didn't informed they cancelled it so I was driving uninsured. They failed to contact my witness but told me in the letter my witness declined to help! I end up asking for written confirmation from my witness and complaining to the ombudsmen! Never under no circumstances take ageas or their brokers Devitt insurance. I took out with all legal cover but now was told I am not covered! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Home insurance”

Written on: 07/04/2015 by Kale155 (1 review written)

On the first night of my holiday the apartment I was sharing with three other ladies, all, bar one, in our late sixties, was broken into. This was a dreadful experience for us, to be robbed while we were sleeping, in a.foreign country, and be left with no money or phones, it was just awful. I contacted the insurance company on my return home, the person I spoke to was very sympathetic, extremely helpful, completed the claims form over the phone, and sent me a cheque for my losses on the same… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Over 50's life insurance”

Written on: 18/03/2015 by Girlunhappy (1 review written)

I took out an over 50's life policy in 2010 with Click and underwriters Ageas. I answered all the medical questions at that time and was accepted by Ageas. The policy was for £7.00 for a payout of £5,00.00 witch went up with inflation. In April the brocker Future proof contacted me and told me that they were now handling my policy and sent a copy of the policy. In October 2014 Future proof asked me about my medical conditions and medication which I had no problem with this and Ageas could… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid! Bad customer service, bad insurers! ”

Written on: 11/02/2015 by Dissapointed1982 (1 review written)

I took out insurance with ageas as fully comp, when a woman said I had scraped her car damaging her bumper claimed against me. It was clear that the damage could not of been made by me from the positions of the car yet ageas were rude and made me feel I was in the wrong. They then went on to judge in my favour only an hour later rang back to say I had lost the case as her friend witnessed the alleged incident. After sending numerous evidence proving I could not of possibly done the damage they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Ageas Not finished case from November 2013 to February...”

Written on: 03/02/2015

My experience about car insurance: I took out my car insurance with them advised by the broker ‘Be Wiser’. It is not wise. ‘Be Wiser’ will charge you £80 and you do not receive receipt if you do not ask. It is very convenient- ‘Be Wiser’ promises you, in the contract, to decrease their fee to £60 if you pay at once but it have not worked for me. Firstly, to mention my strange incident because it seems like crash for cash scam. It is difficult to determine, because traffic police… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ageas law useless”

Written on: 02/02/2015 by Walter63 (1 review written)

Ageas law utterly useless. Had a non fault road accident 2 weeks ago been asking ever since for physio after back pain as a result. Still nothing and when you chase them don't seem interested and staff abrupt and totally don't exude any confidence.Lack of communication care and customer service avoid at all costs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolute rip off!! ”

Written on: 29/01/2015 by Hodges187 (1 review written)

My car was written off by a lorry 4 weeks ago and I rang the police got all the paperwork from them and rang insurance company whilst still on the road side. Can't fault them on sorting recovery of the vehicle or organising the hire car which I picked up the following day! However it took a week of phone calls to even get to speak to anyone who knew anything about it, I just got passed from person to person and got so fed up of being on hold I then emailed. I was then told that it was my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“avoid do not use this company”

Written on: 28/01/2015 by tjWelch40 (1 review written)

Someone drove into our parked vehicle. Ageas were informed of the incident on the day it happened and arranged for the car to be collected the next day. We heard nothing for a week so we contact them as we only had a replacement car for a week. They rudely told us it will take 2 weeks. They confirmed this in an email saying all claims will be settled within 2 weeks. The day before the 2 week deadline we called them to find out what was going on and they said they were having problems receiving… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid avoid avoid”

Written on: 10/01/2015 by Doddxm363 (1 review written)

We have been having horrendous trouble with this insurance.... Cannot be bothered to call or contact you. Daughter left stranded in country lane as they told us curtesy car was not available although on policy it was blamed lloyds for not providing. This simple claim has been going on for over 3 mths now.... I have sent documents 4 times now and today had a letter stating they want v5 copy which they have already had.... I have another car insured with aegis and lloyds as soon as time out will… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dvd5000's Comment

Written on: 12/01/2015

Hello there

I have just read your review I will say I had a claim with them in 2013 . Where I had the same type of problem with a holiday claim .the thing is I took this clam to the financal ombusemen service it has taken 12 mouths .but was found in my favor . The thing is this was. Matter on the turms and conditions of the policy saying that I had not reported this to the police with in 24 hours whitch I did . The thing is I thought I would of had my money buy now . But this company has used an other thing with the terms and conditions .to get out of paying the full amount saying I have not got proof of purchuse for the items . But I know they have had them in the post .i am going to be honest you may have to wait 12 mounths but get a finail responce from why they have let you down and put a complant. In to the financail ombusemen service I would strongly advise this .wish you good luck with the outcome

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Arniearnie's Comment

Written on: 21/02/2015

I was going to insure with them but thanks to these reviews (feel so sorry for people), I won't bother!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Awful company”

Written on: 04/12/2014 by 463O'Neal (1 review written)

What an awful nasty company Ageas are, they are having trouble contacting my insurance company following an accident so they are threatening me personally, they are CRUEL, RUDE AND DOWN RIGHT HORRIBLE. AVOID at all costs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful company”

Written on: 04/12/2014 by 463O'Neal (1 review written)

What an awful nasty company Ageas are, they are having trouble contacting my insurance company following an accident so they are threatening me personally, they are CRUEL, RUDE AND DOWN RIGHT HORRIBLE. AVOID at all costs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent service in dealing with claim”

Written on: 25/11/2014 by eastlothianscot (1 review written)

I recently had a collision with my Corsa which resulted in my car being written off after running into the back of another car. I phoned Ageas that night to report it and it turned out I was making my claim. It was all straightforward and the whole procedure was explained to me. After 4 days I was contacted and I was told my car had been collected and was about to be inspected by their engineer. I then received a text message telling me that the car was being written off and that I would be… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“don't care attitude with no communication”

Written on: 13/11/2014 by Dicksonvh62 (1 review written)

Our neighbours are with Ageas and have driven into our house, smashing not only our car but a metal large shed, calor gas bottles, and many other items. We have rang Ageas on the 19th October to report and start a claim on our neighbours policy with Ageas and still waiting for some form of help. We have rang several times and spoken to an adviser who keeps promising to call us back BUT NOTHING. Sent 3 emails complaining and oh wat a surprise still NOTHING. Full letter of complaint with costs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dominique1's Comment

Written on: 24/11/2014

I am surprised that you are claiming against the other party's insurers, do you not have house insurance and if you do, why are they not involved ?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Purkey15's Comment

Written on: 24/11/2014

A) why should I claim on my insurance and my premiums go up when not our fault. At 81 years of age and clearly with a medical condition that they haven't declared to Ageas they shouldn't be driving.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★★★★

“Very organised & fair, ”

Written on: 04/11/2014 by andypa38 (11 reviews written)

I wrote my Harley Davidson off. They paid out a very fair retail value & delivered the bike to a location in Scotland, which was way out of the remit of my own home. I have found them a pleasure to deal with & I must assure you I am the first to rip a company to bits if I can any bad service. In my view deal with confidence… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never care for their customers”

Written on: 17/10/2014 by Haleat118 (1 review written)

We did register a complaint about their customer service, they never care to make any response, it was unhelpful staff, in addition it was unpleasant experience… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“They used the wrong address for the policy then sent a...”

Written on: 17/09/2014 by lancegudthrust (1 review written)

They used the wrong address for the policy then sent a letter requesting documents to that wrong address. When I did not respond as required they cancelled the policy and awarded themselves a 50 pound fee for getting the address wrong. Customer service was Ok but they seem unable to help beyond what is written on their script… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Top Company”

Written on: 16/08/2014 by irojoota (1 review written)

I was unfortunate enough to have a motoring accident which culminated in my small van being written off. Fortunately no one was injured. This company was excellent and the claim was sorted out immediately. My van was recovered, tax disc returned and I was paid out all within 10 days. The people I dealt with on the phone were also excellent and helpful. Well done Ageas!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bullying call centre staff put words in your mouth”

Written on: 17/07/2014 by Dominick174 (1 review written)

Terrible customer service. Bullying manner made me feel like a criminal despite ringing them to inform them of changes of circumstances. Call centre choose to ignore a fact on their own policy document. Horrendous experience speaking to them on the phone. I had taken out home insurance via Age UK and like another reviewer I suggest Age UK change their underwriter to one who does not treat their customers in this way. I wish I had seen this website before using them via Age UK! I would not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview