This company only uses brokers for a reason

I am reinforcing the other negative reviews for this company. A major problem is that you will not know whether or not you are insured by Ageas until after you have agreed to take insurance with the brokers such as Adrian Flux and this will only be after you have found the cheapest quot on a comparison website.

In my first claim which was non fault, this company kept my car for 12 weeks and were very difficult to get in touch with as they do not publish their correct telephone number. They did not tell me what was happening, when I tried ringing them, I was put on hold for periods of 60 minutes plus and for some reason, they moved my car from garage to garage without notifying me or the previous garage.

Within a few months for another non fault claim, I took my car to my friends garage. To inspect the vehicle, they took away my car without permission to a salvage place. I contacted them to ask if I could have back my vehicle (rear end damage but drivable). The woman on the phone was so rude. I rang again as she cut me off and thankfully the man was polite and said 'sure'. These people still haven't settled the claim but at least I have my car at the moment. I suppose they were the cheapest at the time and you get what you pay for. But, I have mention that they lied about why they moved my vehicle without asking me, saying that my friend would have charged for storage. This is a shameful total lie. I was going to get Easidrive to deal with the claim but found out that if I transferred companies, I would be billed for storage. Easidrive said that his should not be the case and I should contact their solicitors for this malpractice. Don't know if I can be bothered now as I have my car, and I am awaiting payment, but please if you can, get insurance elsewhere.