Awful customer service, they haven't got a clue!

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Guest's review of Admiral Car Insurance - www.admiral.com

★☆☆☆☆

“Awful customer service, they haven't got a clue!”

Written on: 01/09/2013

If you think you are going to speak to someone who is personable think again. You are put through to a call centre in India and the staff sound like they are reading from a script. A call which should be five minutes takes ten minutes because they have to complete their line of script before you can move on. Whilst what they say is polite it's as though they don't know what they are saying. I cannot wait for my policy to end so I can use an insurance company that have UK on based call centres.

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  • Cheapest Quote

    Reason for going with this company

  • Comprehensive

    Cover Taken

  • Lady Driver

    Driver Type

  • Churchill

    Previous Insurance Company

  • Customer Service

  • Value For Money

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Wacwac's Comment

Written on: 03/09/2013

watch because they give your information out thats what they done with my claim breech of information

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Welshywelsh's Comment

Written on: 12/12/2013

Considering 3 of their call centres are in the UK and the smallest one they have is in India, I think your mistaken, the opening times they offer cannot be accommodated by just having UK call centres

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