Atrocious with claims.

“Atrocious with claims.”

Written on: 14/07/2012 by VocalUser (1 review written)

They may have been the cheapest option, and are willing to haggle...

But I've had the misfortune to have been in a bad accident and have
had to make a claim. They are slow. Very slow.

They don't keep you up to date. Admiral, if you're reading this, link your
record system up to some sort of web service so people can log in to see
progress updates. Or even better, email updates. Or... pick up the phone!
I'm sick of having to call up to chase it myself.

They have had over £5000 of my money for months now, and just come up with
excuse after excuse. It's atrocious customer service, and apart from
hopefully using up my policy on another card, I won't be using them again.

I wish I had read this site prior to signing up with them, and gone with
someone slightly more expensive, but who have a better customer service record.

Buyer beware.