Acorn Insurance Reviews - www.acorninsure.co.uk

★★☆☆☆
2.4 / 5
63
34.9% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“very good ”

Written on: 21/09/2017 by 304Sheehan (1 review written)

everything was good and nice staff… Read Full Review

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★★★★★

“Great experience ”

Written on: 19/09/2017 by Mohammedakbari (1 review written)

It was the most respectful conversation thanks alot… Read Full Review

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★★★★★

“Really helpful and informative ”

Written on: 19/09/2017 by Charlie392 (1 review written)

I was given amazing advice with regards to the options I had. I was listened to and given a great deal of information that he explained to me slowly and with patience. I was able to understand how and where the costs were coming from which meant that I had a clear picture of the deal that I was getting. I would like to thank the person I dealt with again for all his help and time. I would definitely recommend to friends and family!… Read Full Review

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★★★★★

“Excellent customer service ”

Written on: 17/09/2017 by ktHurley439 (1 review written)

I am so happy to speak the adviser. She was so helpful and friendly. Thanks… Read Full Review

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★★★★★

“Very good service ”

Written on: 14/09/2017 by Joaquiny176 (1 review written)

They took time to explain everything and Very good service and very helpful aswell and I will recommend to anyone with a taxi or private hire *****… Read Full Review

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★★★★☆

“Good price and low depsosit”

Written on: 13/09/2017 by ElenaKirby1973 (1 review written)

Very happy with price and service, got me on cover in 20 mins so I could drive. Only downside is a lot of checks that my information was correct but they say it's to keep the cheats away and better prices for honest people like me, so worth it. … Read Full Review

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★★★★★

“Perfect”

Written on: 31/08/2017 by AceHood60 (1 review written)

I had had a bad experience with my last car insurer and was lucky enough to come across Acorn. Great price and the Advisor was very helpful. Highly recommended… Read Full Review

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★★★★★

“Recommended ”

Written on: 12/07/2017 by AlexusAndersen220 (1 review written)

Another taxi driver recommended them to me. I needed cover on my new car straight away. Acorn provided a quote for 30 days. Dead easy ! Thanks for sorting!… Read Full Review

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★★★★☆

“Happy”

Written on: 06/07/2017 by Garybikes (1 review written)

Good price even though they went through all my details in great depth which was slightly annoying. Overall worth it to get the best price as my quotes where high as have no bonus… Read Full Review

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★★★★★

“Great ”

Written on: 29/06/2017 by OliviaAllison (1 review written)

Just got a price from them tonight for my car after having a claim last year and my previous insurance company nearly doubled my price. did everything over the phone !the guy was dead nice and helpful… Read Full Review

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★☆☆☆☆

“Rip off poor managment”

Written on: 12/05/2017 by ParisCobb (1 review written)

I will keep this brief. They upped my insurance by £1000 due to wrong date on a sp30 a few months out. So I cancelled within the cooling off period. Free cancellation but £78 administration charge. Wowzzas I then didn't get my refund of deposit as the agreed what would be returned. When I phoned and asked where my money was I was told my 8nsurance wasn't cancelled and now I would be liable for another £100 cancellation fee ad this went outside the 14day cooling off period. After a lot of… Read Full Review

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★☆☆☆☆

“Should have followed advice on here!”

Written on: 09/01/2017 by Dax336 (1 review written)

Took out this insurance, was given 48hours on a Friday evening to call and validate, uploaded details over the weekend as the weekend are not working days, policy cancelled on Monday, 30% of deposit taken as a business fee and told to call their sales team for a new quote and pay a new fee. He was pleasant if not bored and dismissive, but of no real help. Took a chance with this company, wish I hadn't… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY!!!!!!”

Written on: 18/11/2016 by 10Rollins (1 review written)

Have had to report this "company" to the financial ombudsman. They have not once, twice but three times cancelled my car insurance without notice or genuine reason (so I was driving illegally with children) they persuade you to re-insure and promise to refund previous deposits and payments (still waiting) there are people in prison for lesser crimes than this company has committed. Fortunately I was not involved in any accident or had my car impounded by the police. Lesson learned never go for… Read Full Review

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★☆☆☆☆

“I took a policy out with them on 3 rd of December. I...”

Written on: 12/11/2016 by Nothappy16 (1 review written)

I took a policy out with them on 3 rd of December. I paid £149 deposit. They sent me an email to stay that the will contact me in 6 working days. Three working days later they sent an email to say that my policy had been cancelled. When I call the call centre they could not give me a valid reason for this . They are refusing to pay the £149 back and when I asked to speak to a manager they put the phone down the phone down on me. I want horrified to see that this had happen to a lot of people… Read Full Review

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★☆☆☆☆

“Please, do not go near this company. Unlike other...”

Written on: 07/11/2016 by 125Humphries (1 review written)

Please, do not go near this company. Unlike other insurance companies, Acorn do not insure you immediately, or sends you a certificate of insurance rather they would send you an email that they would contact you in 6 working days to validate your details before your insurance starts with them. They would ask you to contact DVLA and obtain your digital drivers licence information and upload same to them, and on the event that you cancel your insurance policy with them even on the first day… Read Full Review

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★☆☆☆☆

“Motor Insurance Certificate”

Written on: 28/10/2016 by AnikaHill417 (1 review written)

DO NOT JOIN THIS COMPANY. There customer service is very poor. I contacted them many times, by telephone, text, and letters. They take my money, and will not issue my Motor Insurance Certificate to be insured on the road. I refused to make any more payments until they do so. Surprisingly, not received any cancellation notice from them either. Had to take my insurance elsewhwere. AVOID AVOID AVOID AVIOD. Ex Acorn Insurance customer… Read Full Review

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★☆☆☆☆

“shocking”

Written on: 16/10/2016 by 398Steele (1 review written)

Took my money without hesitation then cancelled my policy and know refusing to refund me my money. shocking shocking shocking… Read Full Review

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★☆☆☆☆

“Terrible customer service, have a sister company...”

Written on: 02/10/2016 by Markw1974 (1 review written)

Terrible customer service, have a sister company called Haven and like trying to pass the buck between the two. If you are in a non fault accident they will charge extra premium regardless of your next vehicle & charge £100 cancellation fee, which is unrecoverable from other insurer. Would avoid this company like the plague… Read Full Review

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★☆☆☆☆

“BEWARE OF THEM”

Written on: 28/09/2016 by alison112233 (1 review written)

you are the worst inssurance ever poor customer service and cancel my inssurance without ask me and kept 152 pounds my deposit saying is unrefundable ,unprofossionel,pathetic inssurance beware of them people ACRON named and shamed… Read Full Review

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★★★★★

“Excelled in after care”

Written on: 14/09/2016 by HannahMacKay (1 review written)

You find out how good an insurance company are when you need to get advice or make a claim - I unfortunately had my car stolen and during a very stressful time acorn insurance excelled in there after care, concern, communication, professionalism and many many more attributes I could list - Insurance is not just about the quote you get but how they perform and I can't thank the staff at acorn enough for how they were - Top company and puts all the big companies to shame… Read Full Review

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