Acorn Insurance Reviews - www.acorninsure.co.uk

★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Shocked”

Written on: 28/05/2016 by Hullyf4 (1 review written)

I called for a quote with Acorn Insurance took a while to get through to the car team after being put through to different departments and the service I got from the agent was shocking. I am not going to mention names but the young man that I spoke to needs to be taken back into training. He was very nicey nice at first and assured me this was going to be the best price I was going to get anywhere which was a lie. I wanted to add my son onto my policy but was advised not to do this as would… Read Full Review

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★☆☆☆☆

“the worst ever”

Written on: 27/05/2016 by nazimkahliff (1 review written)

you are the worst inssurance ever poor customer service and cancel my inssurance without ask me and kept 152 pounds my deposit saying is unrefundable ,unprofossionel,pathetic inssurance beware of them people ACRON named and shamed… Read Full Review

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★★★★★

“Simply the best ”

Written on: 18/05/2016 by stevenwhittaker (1 review written)

No long calls waiting to get through to customer service. Staff were friendly and quick dealing with my query twice I had to phone . I will definitely be staying with this insurance company for the rest of my driving years 5 stars truly recommend to my family and friends… Read Full Review

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★☆☆☆☆

“This company it's waist of time and money”

Written on: 13/05/2016 by AudriusT (1 review written)

This company it's waist of time and money… Read Full Review

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★☆☆☆☆

“Do not waste your time with these incompetent people”

Written on: 11/05/2016 by acStewart169 (1 review written)

Agents are never available and they never call you back when they say they will. They literally just turned down my business because they supposedly couldn't find my details from my previous addresses in their system and couldn't get the right score. I have never been turned down by any business, mortgage company or credit card companies. This is the most ridiculous business I have come across in my life. It was so absurd I had to laugh in their face. After having spent half an hour on the… Read Full Review

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★★★☆☆

“Not worth it the stress ”

Written on: 05/05/2016 by Piper71 (1 review written)

A good company but not reliable at all everything month I called to renew my insurance, (I had a 30 day roll on contract) the price had increased. Had a good run but found a cheaper company so thanks acorn… Read Full Review

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★★★☆☆

“VERY CONFUSING SERVICE”

Written on: 23/03/2016 by KierraAshby1949 (1 review written)

Well i went online through comparethemarket and bought insurance through them with Acorn as the deposit was lower than others by far. Paid my deposit to then get an email asking me to verify all my details by calling them. Called up to be told i'll get called back. No call back, so called again. Went throguh a LENGHTY phone call and discovered some of my details were wrong - nothing major, apparently i was married not partnered and i was a homeowner when in actuality im a tenant. Also told i… Read Full Review

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★☆☆☆☆

“Acorn have no integrity and are in it to take your money!”

Written on: 15/03/2016 by KathrynHoward388 (1 review written)

I purchased a policy through acorn. I received an email saying I must verify my details. The company had not done anything regarding my vehicle at this point, the documentation process had not begun and my vehicle was not insured (I even checked on ask mid). But yeah my 'service' didn't last long, after spending ages on the phone with what seemed to be a very confused customer service assistant I was told that they cannot insure me and will give me a refund within 24 hours. However there would… Read Full Review

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★☆☆☆☆

“Crazy!!!would't renew my policy for being on holiday!!!!!”

Written on: 05/01/2016 by MariusPopa (1 review written)

Tried to renew my policy while on holiday, and wanted to start exactly when i was coming back(10/01/2016), and i was told, after 30 minutes of waiting, to come back with a phone call when i will be in the uk.now i see myself in the impossibility of using my car when i will be back in uk on the 10th of january 2016, because acorn said they don't know where my car is!!!!!really?!?!reaaaly?!?!like i would leave my car on the streets of london and insure it and somebody or anybody will use my… Read Full Review

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★☆☆☆☆

“I have purchased a car insurance policy through...”

Written on: 31/12/2015 by qhSheridan244 (1 review written)

I have purchased a car insurance policy through compare the market and accorn Insurance came out fairly reasonable for the area I live in as well as my past claim history with my previous insures (Asda and Direct line). I have paid a deposit of around £335 and I am still waiting on my policy documents. This company sent an email asking me to call them to check my details. Some of my details were not held which I declared on compare the market such as vehicles use including commuting to… Read Full Review

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★☆☆☆☆

“Awful car insurance and service ”

Written on: 23/10/2015 by 420Suarez (1 review written)

This company is awful. I've got a car inurement with them at the beginning of the year. I've changed my car 3 times this year and the first time they've cancelled my insurance for an old car and got me an insurance on the one I was changing onto. They charged me admin fees of £50 for it and had to pay a deposit once again. They never gave me a reason why just a normal vehicle change wasn't made. The deposit for old car been paid by someone else's card. During the vehicle change I've used my… Read Full Review

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★☆☆☆☆

“Awful!”

Written on: 08/10/2015 by McPhersonap1980 (1 review written)

The worst customer service ever. Will be finding a new insurer when my policy has finished. Very unprofessional They will use every opportunity to squeeze money out of you, interest and extortionate admin fees. They certainly do not value their customers, I was treated like a criminal for a direct debit bouncing… Read Full Review

By Acornaw2014

Written on: 12/10/2015

Hi.

I am sorry to hear you feel you have had a poor experience with Acorn Insurance.

Customers are at the very core of our operations, we truly value each and every customer that choose to come to Acorn and insure their vehicle.

If I can personally look into this matter for you and see how we could have done things better please do not hesitate to contact me.

Kind Regards

Andy W

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Once_Bitten_Twice_Shy_Xxx's Comment

Written on: 08/01/2016

I've just received a letter from your representatives (Haven) in the form of an attached email demanding documents without stipulating what documents and a further threat in a separate email that my insurance will be cancelled in 7 days. Are you the Insurance mafia or something - what exactly will you achieve by antagonising customers in this way? I will be taking this matter to the Insurance Ombudsman to show how terrible your representatives behave - this is the UK, we have the 'rule of law' here. Making threats to cancel a person's insurance policy without giving specific reasons will lead your unfortunate customers to think your out to get as much money as you can through devious means. Shocking !!!

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★☆☆☆☆

“40 minute hold time for customer service”

Written on: 11/09/2015 by Doughertyzi324 (1 review written)

Called customer services but no answer after waiting on hold for 45 minutes!!! I pay these guys 10% of the average UK salary every month (to essentially do nothing) and they can't even pick up the phone... An absolute joke. What on earth are they spending all our money on? Because it sure as hell isn't customer service.... A Joke. AVOID - contacting my bank and FCA as not even sure these guys are real?? I've tried every number but just rings out. Value for money 0/10 - I've had 1 need to call… Read Full Review

By Acornaw2014

Written on: 20/10/2015

Hi There,

The hold time you have mentioned is certainly too long to wait and does not represent the commitment we show to our customers ensuring that all call answer times at Acorn Insurance are well below the time you state.

In fact in we aim to get to every customer within 30 seconds of you dialling our number.

Can you be sure that it is in fact Acorn Insurance in Formby, Merseyside you are referring to?

If it indeed you do believe this is Acorn Insurance in Formby, Merseyside please call me and I will look into this matter personally for you.

Regards

Andy W

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★☆☆☆☆

“No good”

Written on: 05/09/2015 by Wendy146 (1 review written)

One of the most expensive company I've come across in 25 years of doin taxi would not recommend to any body do avoid this company… Read Full Review

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★☆☆☆☆

“Worst car insurance ever dealt with !! ”

Written on: 01/09/2015

I purchased car insurance through compare the market with this acorn insurance ! I received a mossed call and a message on Friday to validate insurance so tried to call back as couldn't get through !! I sent messages to validate and numerous calls texts and emails over Friday Saturday and Monday to be told by one lady today the reason I couldn't get through was because it was outstandingly busy and then to be put through to someone else who told me that they have cancelled my insurance .. They… Read Full Review

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★☆☆☆☆

“Worst company ever!”

Written on: 19/08/2015 by Dennis458 (1 review written)

On many of occasions I have found this company a joke the first 6 months iv had no problem at all but wen the pay date in my new job changed they were very unhelpful and told me the can't change the payment date to wen I wanted but wen I was left with no choice not to pay my car insurance they were all of a sudden helpful saying they can change my payments to wen I wanted but I had to pay £55 pound in late payment fees and change of payment date! As well as being told on numerous occasions… Read Full Review

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★☆☆☆☆

“They Are Rouges”

Written on: 18/08/2015 by Gillian1975 (1 review written)

A shocking insurance company that tell you are insured and then 48 hours pass by a letter stating that my policy had been canceled and they kept a fair old wack of my deposit. Do not trust them they are just after cash. YOU WILL PROBALY LOOSE YOU CAR AND YOUR JOB IF YOU DO WITH THESE ROUGES. THEY OFFER BUISUNESS INSURANCE BUT TELL YOU ON THE PHONE ITS STANDARD..... BEEN WARNED GO ELSE WHERE… Read Full Review

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★☆☆☆☆

“Not flexible, Unhelpful & Would NEVER Recommend. Do...”

Written on: 11/08/2015 by spatching (3 reviews written)

My financial circumstances changed and I called them to ask if I could pay for my car insurance ONE day late (As my payday changed). They wouldn't accept this and issued a cancellation of the policy. I only asked for ONE day extra to pay and have never asked for any previous extension - This extension of ONE day was the only extension I have asked for. I found they were not flexible to meets my needs as a customer and I really wouldn't recommend their services to anyone. A lot of hidden fees… Read Full Review

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★☆☆☆☆

“take your moneytell you your insured then your not!”

Written on: 16/07/2015 by richardprior1234 (1 review written)

This is twice now i have had insurance from acorn unwittingly purchased through autotrader have bee driving uninsured it seems as they have ad my deposit and a week late first contact was an email saying insurance treated as cancelled so i have been driving illegally i suddenly remembered this company did the same thing last year obviously i did not realise it was the same company the want you to call with your debit card so they can charge you for a 25 charge am complaining to trading… Read Full Review

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★☆☆☆☆

“Stay away from this broker”

Written on: 24/06/2015 by edison909 (1 review written)

After I bought the policy online, I receive the email from them I need to call them back in order to validate my details so the insurance will start, after I call 20 min waiting they said that they are going to call me back in order to validate, so again I waited they called I wasn't able to answer , I was working, so after few times of this I call they said they will call, that they cancelled the policy because it wasn't validated, they sent me email asking me to call again in order to get… Read Full Review

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