Even complaints aren't acted on!

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TheUnicorn's review of AA Car Insurance www.theaa.com

★☆☆☆☆

“Even complaints aren't acted on!”

Written on: 24/08/2013 by TheUnicorn (1 review written)

I used to have an AA car policy which I cancelled this year after discovering that I could get better comprehensive cover for around 40% less than what The AA had quoted.
Despite the fact that I had cancelled in writing before renewal, The AA started sending threatening letters and phone calls about missed payments (fortunately I was shrewd enough to cancel the direct debit via my bank in good time to ensure no payments went out). I felt that the AA was well out of line so, lodged a formal complaint and guess what… more phone calls and now nasty text messages.
Having done some research I realize that The AA has been treating lots of their customers badly. Where is the Office of Fair Trading when there’s a clear pattern of rip-off behaviour? I bet they are waiting for BBC Watchdog or Rogue Traders to do all the hard work so that they can step in at the last minute and claim the glory.

  • No

    Have you made a Claim

  • Good previous service

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  • Comprehensive

    Cover Taken

  • Male Driver

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The Aa's Response to TheUnicorn's Review

Written on: 28/08/2013

Hello TheUnicorn, this is something that we would like to address, please email the details to chat@theaa.com including your full name, address and any policy numbers you may have to help us with this query. Please title your email Reference FOR49405. Kind Regards, The AA

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