WARNING !!!!!!!!

1st Central Car Insurance Reviews - 1stcentralinsurance.com
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zeustitan's review of 1st Central Car Insurance Reviews - 1stcentralinsurance.com

“WARNING !!!!!!!!”

★☆☆☆☆

written by zeustitan on 10/09/2014

Please be very aware of taking out any policy with this company. All seems well and good when you initially take out your policy through a search engine and a low premium comes up but i've just found out to my cost that you get stung big time when you need to make any changes to your policy and the customer services department just don't want to know. I initially took out the policy in April 2014 and all seemed fine until i wanted to change vehicle details at the beginning of last week. After going from a Subaru Impreza STI to an Audi, i was flabberghasted to find via an email that my monthly premiums had GONE UP from £42 to £51 per month. I rang back to query this and was told it was correct. Now the new car i bought was 2 years older, valued at £3000 less than the previous vehicle, had a lower insurance group rating, i've not had any accidents in 37 years of driving yet they put the premiums up. Worse was to come when i asked them to cancel the policy because of the increased premiums. I was then told i would have to pay £107 to cancel, apparently it's all in the small print. So in total i was being asked to pay over £300 for the remaining 6 months of the policy if i wanted to stay on or £107 to cancel.
Needless to say i've cancelled the policy with them and taken out another policy with a reputable high street company for £252 for the 12 months. Big difference don't you think. I've raised 2 complaints with 1st Central via customer services and writing to the CEO of the company and got nowhere in both instances.
God forbid anybody has an accident and they need to claim.
PLEASE BE VERY AWARE !!!!!!!!

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