Viajero Rent-A-Car Philippines - www.viajerorentacar.com Reviews

Guest's Response to philcox_1984's Review

Written on: 19/03/2012

Over the years, VIAJERO RENT-A-CAR CORP has been successfully providing quality rental services at affordable prices. With this, it has established goodwill and excellent reputation with its clientele.

To properly protect our interest, it is but necessary to make a formal
comment on your review so as to properly guide the public.

You initially intended to rent the Grandia which would fit 12 people. We informed you that the Grandia is subject to availability in Toyota. Instead we offered to provide you 2 Innovas which would fit 10 people per van or total of 20 people with FREE DRIVERS subject to the condition that you will pay all miscellaneous expenses including the driver's accommodation, meals, gas, toll fees and other incidental expenses. Since you knew beforehand that you were on wait list, you agreed to just rent 2 Toyota Innovas. This set-up was agreed upon even before the start of the car rental. You even signed the trip tickets for each driver as a sign of your consent. You used the 2 Innovas ( 20 seater in total ) for a total of 13 days. You had a total of 13 days to cancel this contract if you wished to but you chose to continue using the cars. On your 4th day, you even availed of our promo rate for an additional third car - an Adventure which is P2,500 per day instead of P3,300 per day. You rented an additional Adventure for 4 days which was P2, 500 per day with driver or total of P10,000 that can fit 10 more people on the promise that you will pay. You agreed to our company policy that you will shoulder the gas, toll, and other incidental expenses. At the end of the car rental and after using 3 cars, amounting to an outstanding balance of P35,000 you refused to pay and asked us to reimburse you all the incidental expenses you had incurred with the three cars including gas, toll fees, accomodation and meals.

Instead of paying your total bill of P35,000, you hid from us and evaded
payment which compelled us to report the incident to the authorities for
proper action.

We were informed by our driver that the reason why you cannot pay is that you are already having financial difficulties due to the expenses you incurred on your wedding. As much as we sympathize with you, you have the obligation to pay us your dues. I am hoping that we can settle this matter amicably.

Your comment is extremely offensive. We have provided you with all the necessary accommodations, bonuses, and freebies as part of our customer service. Instead, you return our generosity with baseless accusations of wrondoing, just so you could escape your obligations. You have taken advantage of our kindness and violated Philippine laws.


VIAJERO RENT-A-CAR CORP