Viajero Rent-A-Car Philippines Reviews - www.viajerorentacar.com

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★★★★☆
3.6 / 5
From 9 reviews
67% of users recommend this
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  • Customer Service

  • Value For Money

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Viajero Rent-A-Car Philippines - www.viajerorentacar.com

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Latest Reviews

★★★★★

“Excellent service”

Written on: 17/06/2014 by Hyun30 (1 review written)

They gave me a fresh bottle of water at the airport and a brand new car. Staff who greeted me at the airport was really friendly. Car was picked up at the airport on time upon the return of the car. I will definitely use them again when I come back to Manila… Read Full Review

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★☆☆☆☆

“Only troubles”

Written on: 26/01/2014

I had an car from them, I booked it with economycarrentals. They "viajero" company gave me an old car with 148.000 km's, scratched and damaged nearly every part of the car. They gave me a different contract what I have ordered by economycarrentals. I ordered fully car insurance. They changed they deductibles to their advance. And if you have accident they try to avoid all payments. I had an accident with a 3rd person, endeffect was I covered all the costs for the third party and the the took… Read Full Review

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★★★★☆

“Better service than what I expected”

Written on: 19/01/2014 by Travelbiz (3 reviews written)

I decided to try out Viajero’s car rental service since their office is nearest to my flat. The negative reviews here seem to be far from the truth. I reserved a van online for 2 days and Viajero gave me a new Toyota Commuter. That was a pleasant surprise. The driver came surprisingly ahead of time (be warned about “Filipino time”) and he was attentive and very helpful. My two-day trip went smoothly -- no flat tires or breakdowns of any sort. But what I like the most about my experience… Read Full Review

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★★★★★

“Top Rates with Top Service ”

Written on: 08/11/2012 by joey87 (1 review written)

Hey you guys I was visiting the philippines this summer and was very happy to come across this company it is located in Makati Prime Tower, and was very easy to access. Since our Hotel was very close we just stopped by and with the help of very friendly and competent Staff we were able to rent a car immediately. After 30 min. we were already sitting in the 2012 Toyota Innova. It was freshly clean and hardly used. Compared to other well known brands this was the most affordable. Trotting from… Read Full Review

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★☆☆☆☆

“Worst car hire company”

Written on: 12/10/2012

Car ordered and book was not supplied. Car dirty. Service was terible. Totaly unreliable and untrustworthy… Read Full Review

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★★★★★

“Excellent service”

Written on: 11/06/2012 by parussel (1 review written)

I rented a car from Viajero with a driver. The driver was courteous and knows all the places I went to. I will surely use the same driver when I get back to the Philippines. The booking process was fast and the staff were friendly. I find the rates reasonable. The staff called me after a day to check whether I had any concern which is very surprising. Most service companies in the Philippines sucked! Someone called me to do a feedback and asked me if there was anything else I needed which I… Read Full Review

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Travelbiz's Response to parussel's Review

Written on: 19/01/2014

Hey, thanks for the feedback. Even if there are negative reviews here, I decided to try out Viajero’s rent a car service since their office is nearest to my hotel.

The negative reviews here seem to be far from the truth. I reserved a van online for 3 days and they gave me a new Toyota Commuter and I was like, wow. The driver came surprisingly on time (I’ve been warned about “Filipino time”). He was attentive and very helpful. The trip went smoothly-- no flat tires or break downs of any sort.

But what I like the most about my experience with Viajero was that booking a vehicle is easy. I booked my reservation online and they called me to confirm the schedule. When the van arrived, we checked the van first, signed the contract, then we were good to go. That was it.

Tip: If you’re staying in the Philippines for a few days or longer, hire a driver too. Traffic jam in Manila can and will drive you nuts. Just saying. You’ll thank me later.

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★☆☆☆☆

“DON'T GO NEAR THEM UNLESS YOU WANT "POLICE" HARASSMENT! ”

Written on: 14/03/2012 by philcox_1984 (1 review written)

DONT RENT A CAR (ESPECIALLY A VAN!) FROM THIS COMPANY My Wife (Filipina) and I (British) paid 25k cash deposit 1 month in advance of delivery (total 50k for hire period) for renting 14 seater van and driver for our wedding and post wedding-holiday with family and friends. The van never arrived, despite daily promises, instead they provided 2 cars, however this was not enough space as did not have 14 seats so we requested a third car. This tripled our overheads: Fuel, Driver Meals, Driver… Read Full Review

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Guest's Response to philcox_1984's Review

Written on: 19/03/2012

Over the years, VIAJERO RENT-A-CAR CORP has been successfully providing quality rental services at affordable prices. With this, it has established goodwill and excellent reputation with its clientele.

To properly protect our interest, it is but necessary to make a formal
comment on your review so as to properly guide the public.

You initially intended to rent the Grandia which would fit 12 people. We informed you that the Grandia is subject to availability in Toyota. Instead we offered to provide you 2 Innovas which would fit 10 people per van or total of 20 people with FREE DRIVERS subject to the condition that you will pay all miscellaneous expenses including the driver's accommodation, meals, gas, toll fees and other incidental expenses. Since you knew beforehand that you were on wait list, you agreed to just rent 2 Toyota Innovas. This set-up was agreed upon even before the start of the car rental. You even signed the trip tickets for each driver as a sign of your consent. You used the 2 Innovas ( 20 seater in total ) for a total of 13 days. You had a total of 13 days to cancel this contract if you wished to but you chose to continue using the cars. On your 4th day, you even availed of our promo rate for an additional third car - an Adventure which is P2,500 per day instead of P3,300 per day. You rented an additional Adventure for 4 days which was P2, 500 per day with driver or total of P10,000 that can fit 10 more people on the promise that you will pay. You agreed to our company policy that you will shoulder the gas, toll, and other incidental expenses. At the end of the car rental and after using 3 cars, amounting to an outstanding balance of P35,000 you refused to pay and asked us to reimburse you all the incidental expenses you had incurred with the three cars including gas, toll fees, accomodation and meals.

Instead of paying your total bill of P35,000, you hid from us and evaded
payment which compelled us to report the incident to the authorities for
proper action.

We were informed by our driver that the reason why you cannot pay is that you are already having financial difficulties due to the expenses you incurred on your wedding. As much as we sympathize with you, you have the obligation to pay us your dues. I am hoping that we can settle this matter amicably.

Your comment is extremely offensive. We have provided you with all the necessary accommodations, bonuses, and freebies as part of our customer service. Instead, you return our generosity with baseless accusations of wrondoing, just so you could escape your obligations. You have taken advantage of our kindness and violated Philippine laws.


VIAJERO RENT-A-CAR CORP

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★★★★★

“great job viajero!!”

Written on: 19/11/2011

i will surely recommend viajero rental car to my friends because of its reliable service at affordable rates.. friendly drivers will always makes you feel at home..get going viajero!!… Read Full Review

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★★★★★

“viajero's awesome service :)”

Written on: 22/07/2011

It's nice to know that we have a good rent-a-car company here in the philippines. VIAJERO rent a car is located in makati and will deliver your rented car next to your doorstep. I've experienced such kind and hospitable service while inquiring and during the contract period. I will assure that next time that i will rent a car, i will prefer VIAJEROS service. They got the cheapest offer yet satisfied with the service that they cater. :)… Read Full Review

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