VIP Cars Reviews - www.vipcars.com

★★★★☆
4.1 / 5
428
89% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★☆☆

“I was happy overall with the rental agency. The...”

Written on: 06/03/2016

I was happy overall with the rental agency. The service at the desk was quick but not very courteous… Read Full Review

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★★★★☆

“Good overall, but limited country support”

Written on: 06/03/2016 by Rose349 (1 review written)

Good overall, with as promised service and good car condition. But service centre not available in my country… Read Full Review

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★★★★★

“Good”

Written on: 04/03/2016 by jammyangsumalin (1 review written)

Easy to get the car at the airport, cheapest price than other company… Read Full Review

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★★★★☆

“Hassle free rental”

Written on: 01/03/2016 by LaurieWright (1 review written)

We recently rented an SUV which we collected from Salt Lake City airport. Everything was handled efficiently when I arrived to collect the vehicle. There were several complications with our requirements, and these were all well handled by the stall on the Alamo check-in desk. Their focus on customer service was clear in all the dealings I had with them. I would have no hesitation in using this service on my next visit to ski in Utah… Read Full Review

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★★★★★

“Great easy clean ”

Written on: 25/02/2016 by OmarFlores (1 review written)

Great, easy, good customer service would recommend to a friend. Could have been cheaper but that's okay. Strange that I had to make a review this long.....not the easiest process. Maybe they should review this… Read Full Review

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★☆☆☆☆

“No Car - Appalling Service and Back-up”

Written on: 09/02/2016 by Julene (1 review written)

We arrived at Sydney Airport Australia Christmas Eve 2015 booking coupon in hand, having paid A$200 deposit we were advised there was no car booked for us! We were advised VIP Cars had in error booked us a car to be picked up at Sydney Canada! We eventually arranged another car at the airport which cost several hundred dollars more than the one we had booked. VIP's response was pathetic - they admitted their mistake but refused to compensate us the extra it cost incurred. Instead offered us a… Read Full Review

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★☆☆☆☆

“Save your money and book directly through the car hire...”

Written on: 26/01/2016 by Danielaa105 (1 review written)

Hi All, My experience with VIP Cars was extremely bad!!!! I would recommend to NEVER use this service. Firstly, these guys are booking agents and charge you a fee to book on your behalf with the car hire company. So the deposit you pay is actually a fee for the service VIP provides, which means you can save yourself the cost of using these guys if you just book directly with the car hire company. The car we originally booked and paid a "deposit" for online was not available so a customer… Read Full Review

Casino1983's Comment

Written on: 25/02/2016

Gentlemen - There are cases where VIP Cars provided the cheaper alternates cars if your original booking gets refused.

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★★★★★

“Best prices for car rental ”

Written on: 20/01/2016 by Ayana293 (1 review written)

I have found VIP to most of the time have the best rental car prices. The website is very easy to use and I received a phone call to confirm the details of my car booking. I struggled to find the right car on some of the other websites I looked on because I rented our vehicle in December and most of the cars have been rented out by the time I booked. VIP had the biggest and best range of cars. Whenever I travel overseas now, I use VIP for our rental car bookings… Read Full Review

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★★★★☆

“All O.K. No issues.”

Written on: 10/11/2015 by Scott445 (1 review written)

Reserved a small econo car to be picked up at Geneva, Switzerland, airport. The booking via VIP Cars was uneventful. No problems. The car was to be a "Dollar" car rental, which unbeknownst to me, had apparently been purchased by Hertz, so we were surprised to find the Dollar office closed at the Geneva Airport. But it all worked out O.K… Read Full Review

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★★★★★

“Great experience ”

Written on: 09/11/2015 by TanjaS (1 review written)

Making a reservation through via VIP cars was easy. No troubles whatsoever. And they were the cheapest to make the reservation through. Next time I need to Rent-A-Car, I will definitely go through VIP cars… Read Full Review

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★★★★★

“Good going courteous agent delightful experience”

Written on: 08/11/2015 by Jorden449 (1 review written)

Agent helpful and serious car very ads quest for our needs very clean… Read Full Review

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★★★★★

“NO PROBLEM SERVICE”

Written on: 06/11/2015 by Alyvia89 (1 review written)

The service here was great. I setup the car rental. Got the car. In fact they even provided me with an upgrade option that was very good...Had no problem with the reservation, payment and car delivery. I had to make some changes to my reservation prior to traveling at the last minute and this was no problem and it was at no cost to me. Customer service was available 7x24 and were prompt in answering my questions to resolve my requirments asap. Great Service for a great price. It was great… Read Full Review

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★☆☆☆☆

“TERRIBLE COMPANY. Holiday ruined. A big rip off.”

Written on: 10/09/2015 by Parkerq208 (1 review written)

Our holiday car rental did not materialize at the airport. The car we booked was not available. It took the best part of a day to find an alternative rental at huge cost. We spent hours at the airport trying to find a car (with children upset and crying). VIP Cars promised to sort things out for us but they will not even return the £47.84 deposit after two months. Next stop is the Small Claims Court. Don't waste your time and money. The sooner the company is closed down the better… Read Full Review

Casino1983's Comment

Written on: 25/02/2016

I am sure you must have the supplier reference number given on your confirmation voucher..You must ask the rental company why they have issued supplier reference number to VIP Cars if the cars were not available with them.

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★☆☆☆☆

“Terrible company - Refund my Deposit!”

Written on: 02/09/2015 by AR11 (1 review written)

After I booked a car via VIP cars and paid a deposit amount it turned out the car I booked was actually not available. I was given the option to rent an alternate car which I did accept and paid the full amount at the location of car hire. When I asked them to refund my deposit they refused saying it was a "standard fee they charge customers" which is an absolute load of #@$%#! If you have any decency VIP cars you should refund my deposit immediately! DO NOT BOOK WITH THESE GUYS!!… Read Full Review

Kempysue's Response to AR11's Review

Written on: 02/09/2015

I had the same experience!! AVOID

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★☆☆☆☆

“Boycott vipcars .. Lousy service, eat my deposit”

Written on: 25/08/2015 by juniusk (1 review written)

I think .vipcars.is not professional at all. My order was not honored when I already paid for deposit. Thanks to .vipcars.which turned my holiday into "hellday". Then, after more than 1 month, my deposit is still not returned yet. I would advise everyone not to use .vipcars.if you don't want to lose your money for nothing… Read Full Review

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★☆☆☆☆

“VIP CARS got our $$, but we didn't get the car!”

Written on: 18/05/2015 by James253 (1 review written)

We booked a car for a May 1st pick up in Calama, Chile. We paid our deposit in advance. Arrived at the address given by VIP Cars. The rental agency was closed - it was a national holiday. We phoned the telephone # of the agency, no answer. We were stranded. We made costly alternative arrangements for travel as we were booked into a hotel 100kms away in San Pedro de Atacama. We contacted VIP CARS several times for a refund of our deposit. It has been over 2 weeks. Only response is that they… Read Full Review

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★★★★☆

“Helpful”

Written on: 14/05/2015 by LFrench88 (1 review written)

Great value for money. I wanted to book the car with a particular rental company (autonom - as had read good reviews about them) however there was an issue with the pricing when selecting the car - wouldn't let me deselect Winter Tyres as they were not required in Romania in May. The VIP Cars representative worked with autonom to update the website and contacted me as soon as this was done (within hours) letting me know I could now make my booking. Quick and easy to book, working with… Read Full Review

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★★★★★

“Very happy”

Written on: 06/05/2015 by 159Young (1 review written)

I wish all of you try to hire car from VIP car… Read Full Review

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★☆☆☆☆

“Dishonest in pricing and no service”

Written on: 04/05/2015 by Ebrahimlaher (1 review written)

I booked with this company a car in Dubai. Firstly I struggled to get the car because the company in not at the airport, it's a meet and greet facility. No one arrived with the car I tried contacting VIP but to no avail. Fours always later and well into the early hours on the next morning I managed to track the rental company and got the car. The most unfriendly and unhelpful delivery guy. To add onto the disaster the car never worked as the key remote was flat and the car would not start it… Read Full Review

Ebrahimlaher's Response to Ebrahimlaher's Review

Written on: 04/05/2015

I agree bad company

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★★★★☆

“Quick, easy and value for money”

Written on: 21/04/2015 by PaulGeorge (2 reviews written)

The selection of vehicle types available make for easy selection. The prices compared to other sites are cheaper and the booking process is fuss free. I got a quick followup calls rom VIPCARS to confirm the booking which made me feel comfortable that this wasn't a scam. I have used them twice and will definitely be back for more, keep up the good work… Read Full Review

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