Poor customer care trying to charge for non existent damage

Top Rent A Car Bulgaria - www.toprentacar.bg
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Caleby313's review of Top Rent A Car Bulgaria - www.toprentacar.bg

“Poor customer care trying to charge for non existent ...”

★★☆☆☆

written by Caleby313 on 26/06/2016

They tried to keep my excess deposit for damage to the car we had not caused.
After much protesting they re looked at their records and finally agreed that we had in fact not caused the damage.
No apology just a refund given in a a disgruntled manner.
This was a stressful experience,
very poor customer care.
I have hired cars all over the world and never had a Car hire company act like this before.
They seemed intent on finding some forms of minor damage to the vehicle even stone chips.

  • bourgas

    Country & City of hire

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  • Good

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Toprentacar's Comment

Written on: 27/06/2016

Dear Customer,

Thank you for sharing your opinion!

We are constantly trying to improve our services. The amount which you have been charged is refunded to you immediately after the case was double checked. We apologize for the inconvenience!

We hope this will not have bad influence for our future cooperation.

Kind Regards
--
Top Rent A Car
Customer Service

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