written by dscheypie on 13/10/2015
To make it short: This is a good rental car company according to my experience.
Why?
- I got picked up at the airport: I did not mention a flight and gave them a call to pick me up. Always have the telephone number with you!
- They will take you back at no cost, too.
- They did NOT try to sell me insurances I already had or didn't need.
- The insurance for light damages proved to be very valuable: 6 Euro/day; it covered some apparently intentionally made scratches (no, I was not parking in the wrong place in Bulgaria :->)
- The hand-out of the car took its time, yet it was very acceptable
- They were very thorough when checking the already existing damages
- I called police and couldn't get an official document for this incident because I would have needed an official translator; therefore they accepted the damage and didn't charge me anything: Fair enough.
- The car itself was in an acceptable state: Not freshly washed outside yet ok; in the inside everything clean and tidy. Just fix the security belt cover in the middle in the back.
- The car (VW Passat) was in a good state as far as I can assess: Fast and strong enough.
- The built-in GPS did not contain bulgarian maps: If you need a GPS you should book it separately.
- A paper street map of Bulgaria was available in the car.
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