Bad experience at check in & at drop off

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Thrifty Car Rental
★☆☆☆☆
1.5
From 440 reviews
12.0% of users recommend this

  • Customer Service

  • Value For Money

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391Patterson's review of Thrifty Car Rental

“Bad experience at check in and at drop off”

★☆☆☆☆

written by 391Patterson on 18/06/2014

At check in, they tried to give me the smallest possible car although I didn't book this category. They told, they didn't have an other car and I had to pay an upgrade for near 200 $. As I needed a car, I had to do so, but be aware and use other companies.

At drop off, they didn't find the car in the system. So I had to go to the desk again, but they also didn't find it. That took me at least 30 minutes.

  • May 2014

    Date of hire (month/year)

  • Denver, Colorado

    Country & City of hire

  • Average

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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