Heathrow t5- terrible location, shuttle service even worse

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  • Customer Service

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Cowbiscuits's review of Thrifty Car Rental

★★☆☆☆

“Heathrow t5- terrible location, shuttle service even...”

Written on: 18/07/2013 by Cowbiscuits (1 review written)

Ok so we knew when we booked that the pick up at Heathrow T5 was off site but didn't realize just how off site. It is run from the tatty old Sheraton (not the Skyline, the other one). The shuttle service is supposed to run every 30 minutes which really isn't often enough anyway however when we were waiting it was 50 minutes which no one wants after a long flight. The driver was surly to boot. The rental office is up a flight of steps or a long ramp so if like us you have several cases and kids in tow one of you has to wait on the kerb or lug everything up with you. The staff were pleasant and the car as was great however we won't use Thrifty at T5 again. Nor would we recommend to anyone.

  • July 2013

    Date of hire (month/year)

  • Heathrow t5

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Excellent

    Choice of vehicles

  • Customer Service

  • Value For Money

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