written by dlo2307dlo on 24/07/2014
Do not rent from these people, we rented a car in Alicante, Spain,(July 2014) we were left waiting 45 minutes (at night) waiting to be picked up, when we were finally driven to a porter cabin to collect our car, they wanted to charge us and extra 30+ euros for out of hours, the only reason we were out of hours is because they were late picking us up, a deliberate way to try and get more money from us. There was insufficient light to check the car over, the car had 13 scratches on it, the car was dirty, the windscreen was both dirty inside and out, we could not see out of it, the back seat belt did not work, there was no accident and emergency triangle etc in the car in case we broke down which is illegal not to have it in your car in Spain. The car park was so poorly lit that you could not check the car before driving it away. The worst car we have ever hired.
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Solmarselec's Response to dlo2307dlo's Review
Written on: 02/08/2014
Dear customer,
we apologise if you felt that our service was not up to standard when you received the car. We kindly ask you to write an e-mail to our Customer Service. It is important for us receive your comments in order to improve our service.
Best regards,
Sol Mar Selec