Routemasters for Hire Reviews - www.routemastersforhire.co.uk

★★☆☆☆
2.2 / 5
32% of users recommend this
  • Customer Service

  • Value For Money

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Routemasters for Hire - www.routemastersforhire.co.uk

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Latest Reviews

★☆☆☆☆

“Expensive, stupid and rude!!!”

Written on: 27/10/2014 by Evequarrell (1 review written)

My husband and I hired this bus company for our wedding. They arrived at the incorrect time (even though they made us pay to bring the time 15 minutes forward)! After collecting and dropping off our guest at the reception venue, the bus driver did not wait for us to arrive to take photographs with it!! I was really upset about it because I thought they only leave after they receive the ok from one of us. Three days after the wedding, I called them, sent and email and no answer. Now I just… Read Full Review

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★★★★★

“Excellent”

Written on: 16/09/2014 by Rathlin (1 review written)

After reading some of the negative reviews about this company I was fearing the worst. I hired the bus for my son's wedding on 6 September and the driver arrived on time at each location and was totally professional and very friendly. I have to admit that they completely exceeded my expectations and my guests thoroughly enjoyed the ride. Thank you so much… Read Full Review

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★☆☆☆☆

“Shockingly awful!”

Written on: 30/08/2014 by ybSmart282 (1 review written)

Ditto to all the previous reviews, late dirty bus at wrong location, didn't know route, absolutely no response to my complaints. DO NOT USE THIS COMPANY!!!… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 10/08/2014 by C.Madrell (1 review written)

For my daughter wedding I hired the above mention bus company to transport circa 50 guest to Isabella Plantation in Richmond Park from my home address, and to later take us all to the Steam Museum at Kew bridge for the reception. Bus was due to arrive at 1pm to depart for 1.30pm. When it hadn't arrived by 1.15pm nor had we been contacted, we rang the company who told us that they were on their way, but had a few pick up's to do first. This was never requested, as all guests had gathered outside… Read Full Review

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★☆☆☆☆

“Worst experience ever - DO NOT USE THIS COMPANY”

Written on: 14/07/2014 by Black228 (1 review written)

I booked a bus from this company to celebrate my 30th birthday. As previous comments express - the possible owner is the rudest most ill-mannered person I have ever had to deal with. They run an incredibly unprofessional business - the bus showed up late in a location different to the one agreed on and we were then charged an additional £150 for late departure! The music system did not work, they ruined what had otherwise been an amazing day and I cannot believe the amount of money I had to… Read Full Review

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★★★★★

“Fantastic day”

Written on: 02/03/2014 by CassieTurner (1 review written)

What a wicked way to top off a Hen do!! Everyone loved it and we was partying with the music blaring such great fun and would definately use company again! Great value for money and staff were very helpful over the phones. The bride to be wants to use the bus again for the wedding to pick up and drop off the guests… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 22/02/2014

We hired bus to get us and our wedding guests to the ceremony and then onto to reception. Driver had not planned route so one of our guests had to sit next to him to direct. We had children on board and I was worried for their safety as the doors did not shut. As I got off the bus I discovered that my wedding dress had a massive black dirty mark as water had leaked from the windows onto seat. Bus is in a very bad state of repair. Great idea for wedding but don't use this company!… Read Full Review

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★★★★★

“One of the best ideas we had for the wedding!!”

Written on: 07/02/2014

We hired the bus to take approx 50%(predominantly those local to venue) of the wedding guests + the groom and best man from the reception venue to the church and back. It was about a 15 mile journey to church when the inevitable happened on A3.... An accident with a 10 mile tail back - a complete stand still !!!! Did not look like we were going to make it to church on time!!! However the driver went out of his way - in more ways than one (nudge nudge wink wink) and got us there. What a great… Read Full Review

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★★★☆☆

“Got stuck on a narrow street!”

Written on: 05/02/2014 by crowen2 (1 review written)

Hired them for our wedding to take guests to a pub 10 minutes from the church in Camden, and the bus turned down a tiny one way street (despite protests from guests) and ended up getting totally stuck! Luckily guests found it hilarious but they were stuck on the bus for over 30 minutes, and yet the pub was literally just around the corner! My (mostly visiting) guests didn't know this and although the bus driver did, he never said! My husband and I weren't on the bus as we were getting photos… Read Full Review

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★☆☆☆☆

“rude, late, never again!!!”

Written on: 05/02/2014

Very bad experience! Bus was 25 min late in December, 20 people were waiting on the street with around 5 degrees temperature outside and damn windy. The bus was in a poor condition, windows were not properly maintenance and made lots of noise. Microphone was not working sometimes. VERY VERY RUDE customer service that do not let you speak at all, interrupting all the time!!!!! NO apologises, no refund for undelivered services. DO NOT hire them. … Read Full Review

Henpartypr's Comment

Written on: 14/07/2014

I had to deal with this guy too. He was incredibly rude. We had to keep passing the phone to somebody else as he wound himself into a frenzy. Including the manager of the premium hotel we were staying at. Will never use them again!! The drivers were lovely though.

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★★★☆☆

“Fairly good service”

Written on: 05/02/2014

The initial booking process and receiving a quote was very easy and starightforward however I started to feel slightly let down when I had to make last minute minor changes to pick up times and started being charged admin fees left, right & centre. However the bus arrived on time to collect my delegates and although it was FREEZING on the bus (late Nov) it was fun to ride. Music was played although the choice of tracks was a bit random. I was very worried that the bus was not going to collect… Read Full Review

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★★★★☆

“good service”

Written on: 05/02/2014

I booked 2 routemasters to take people to a memorial event and used this co after a friend used them for her wedding. The office team were really helpful, albeit a bit keen, but they made sure the job was done as we wanted. The drivers were kind and helpful too. … Read Full Review

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★★☆☆☆

“Oh dear”

Written on: 04/02/2014

We used this company as they seemed to have reasonable rates, that is until you need to add on extras! We did book in the end though as we had left it a bit late and needed to get something sorted. After booking I called the company and spoke to who I think is the owner, possibly the rudest most obnoxious man I have even had the pleasure to speak with!! I asked him where the bus would pick us up from and his response was 'how am I supposed to know, you need to tell us love' I did tell him the… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH THEM!”

Written on: 24/01/2014

This goes down as the worst company I have ever dealt with, Ryanair was easier. The owner belongs on the stage of Jeremy Kyle rather then the phone doing business. Got a better deal and service elsewhere. I must commend them on the website it was very misleading… Read Full Review

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★☆☆☆☆

“Shocking service and refusing to give a refund”

Written on: 11/11/2013 by luke_dynowski (1 review written)

I just wish I read the reviews before booking. The bus turned up 20 minutes late and then stated that he did not know north London and did not have a clue on how to get to the destination. I had to direct the driver by banging on the window as the was in a isolated compartment. As I did not know the way avoiding bridges the journey was a nightmare with U turns and we had to skip a number of the stops we had agreed on the route as we were either too late or missed the stop as we were lost… Read Full Review

Fairness123's Response to luke_dynowski's Review

Written on: 28/11/2013

Take them to court for the money you've lost on this booking. That's what I'm doing and it's actually quite easy to do. Go to moneyclaim.gov.uk. You dont need a solicitor and the fee is reasonable. If you win they will have to pay the fee anyway. This company is ripping everyone off and they shouldn't get away with it.

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Jookly's reply to Fairness123's Comment

Written on: 24/11/2014

Hi, did you manage to get your money back? We are going through the same process, the judgement has been served but so far no money!

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Fairness123's Response to luke_dynowski's Review

Written on: 28/11/2013

Take them to court for the money you've lost on this booking. That's what I'm doing and it's actually quite easy to do. Go to moneyclaim.gov.uk. You dont need a solicitor and the fee is reasonable. If you win they will have to pay the fee anyway. This company is ripping everyone off and they shouldn't get away with it.

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Luke_Dynowski's reply to Fairness123's Comment

Written on: 09/02/2014

Hello, as per your reply, we are taking them to the small claims court, we listed our complaints and as expected, they have come back saying they did everything right and it was all our fault. We have a bus full of witnesses and a stack of emails to prove otherwise but we had hoped they would just back down. How did you get on with your case?

Thanks

Luke

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Fairness123's reply to Luke_Dynowski's Comment

Written on: 17/03/2014

Hi. I won! The hearing was in the small claims court today and he didnt turn up. The judge has ordered him to refund my money and all the expenses incurred (cab fairs to/from court, photocopying, postage, court fees). If he doesnt pay, I just take him back to court again (and this will be added to his costs). Get as much evidence as poss .. photos, witness statements (make sure they're properly worded with 'witness statement' and date, etc on them). Sue his dirty, slimy behind! I also printed off lots of reviews from this website as part of my evidence of how they treat their customers. The judge was lovely and it is really straightforward. Good luck.

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Luke_Dynowski's reply to Fairness123's Comment

Written on: 16/06/2014

That's excellent news, we have our court case booked for a few months time so gathering evidence now. It is interesting to know that he did not turn up, a few people have told me that they do not expect him to turn up but planning my case and evidence in case he does. I hope you get the money. I am just afraid that he will declare bankrupt and do a runner.

So glad you won, the more people who stand up to people like these, the better.

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Helstar's reply to Luke_Dynowski's Comment

Written on: 07/07/2014

Hi there, we were completely let down by Routemasters for Hire and been trying to resolve this with them for weeks by phone, email and post, but have been completely ignored. We have no other choice than to take them to court as well!

But one thing we have been trying to determine is the registered address for the company as the T&Cs only gives a PO address which we've read should not be used for the court claim. We have found another address on companies house in Merton.

Also, should we issue the claim at our local court or at the Northampton Bulk Centre where most claims go?
Thanks for your help.

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★☆☆☆☆

“The owners (Darren) is a bit of a *insert 4-letter word*”

Written on: 04/11/2013

The bus was late. It had a wedding sign on the front despite it being a birthday event. And they kindly surprised me with a hidden charge moments before the bus turned up but he knew he had me over a barrel because the bus was late and we had to be at an event by a specific time If you enjoy being exploited and patronised then these are the people to use. If you do not then avoid like the plague… Read Full Review

Lillylollipop's Comment

Written on: 23/02/2014

Yes he is...I had the pleasure of working 'with' him before,nasty vile,rude and obnoxious,I celebrated when he left

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★☆☆☆☆

“Routemasters for Hire review”

Written on: 31/10/2013

I've had to resort to taking them to court because they will not give me a refund on the bus that didnt even show up on my wedding day! Avoid them. They'll spoil your event… Read Full Review

Londonlad1's Comment

Written on: 24/01/2014

I am going to do the same. Were you successful?

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Fairness123's Comment

Written on: 24/01/2014

Hi, I don't know yet - I'm just waiting for the hearing date from the court. Hopefully next month. I would definitely encourage you to do the same if they have ripped you off. It's really simple, cheap and you dont need a solicitor. Go to moneyclaim.
It's outrageous this company is consistently ripping people off and I am determined to get the money back which they owe me. They act like pathetic bullies.
Good luck and if you need any more info, I'll gladly help you.

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Fairness123's Comment

Written on: 17/03/2014

Hi. Had my court hearing today and WON!! They have to refund my money and all expenses. It was really easy and he didnt even turn up. If you want any help, or want more details of what I did, just get in touch. Sue his dirty, slimy behind. He is clearly a bully.

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Londonwedding's Comment

Written on: 16/07/2014

Hi - I have had the exact same experience as you - I hired 3 buses for my wedding. Only one showed up on time, the second was an hour late and the third never showed (although they told me that apparently it did, just all the guests had given up waiting by then so took taxis instead). I would love to be able to speak to you about your experience as I'm serioulsy contemplating taking them to court too. My only concern is that their terms and conditions provide that they do not accept liability for any inconvenience or loss from delays however caused.

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Fairness123's Comment

Written on: 16/07/2014

Hi. I would love to help you out. This is a nasty company that blatantly takes your money and has no intention of providing all the buses. Ignore those terms and conditions. My judge discredited them based on my evidence. They use it to intimidate you. Take them to court.
[Removed]
Here's the link to start the process. It costs 70 pound. You can call them and get advice about court fees and the process,etc. Their customer service is really helpful. All your costs will get added to the claim and RM will eventually have to pay you for everything. If you drop me a number or email i will gladly go into loads more info. Or ask me more questions via this site, but I wouldnt be surprised if RM follow this site because I think I remember seeing they had responded to someone previously.

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★☆☆☆☆

“Avoid!!!”

Written on: 30/09/2013 by AndieLG (1 review written)

Steer clear. Dishonest and rude… Read Full Review

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★☆☆☆☆

“Steer clear!”

Written on: 30/09/2013 by lipskye (1 review written)

This company is rude and dishonest and do not provide what they promise. Go somewhere else… Read Full Review

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★☆☆☆☆

“DO NOT USE COMPANY”

Written on: 30/09/2013

This company needs shutting down. Their service is dreadful. They let us down an hour before our wedding. We paid for the bus for almost four hours and they got a replacement bus for the last part of the journey, with us less than 45 minutes. When we complained they don't do anything! They are rude, disorganised and usless. The owner of the company is a discrace to say the least. These people should not be allowed to trade. DO NOT BOOK WITH THIS COMPANY… Read Full Review

Fairness123's Comment

Written on: 28/11/2013

Take them to court for the money you've lost on this booking. That's what I'm doing and it's actually quite easy to do. Go to moneyclaim.gov.uk. You dont need a solicitor and the fee is reasonable. If you win they will have to pay the fee anyway. This company is ripping everyone off and they shouldn't get away with it.

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