Avoid!

★★☆☆☆
2.2 / 5
31% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Routemasters for Hire - www.routemastersforhire.co.uk

★☆☆☆☆

“Avoid!”

Written on: 27/09/2013

Really awful service. The bus was dirty and full of other parties old drink cups, the staff were rude, particularly the bus driver and the staff in the routemaster office.
We also hired a stripper for a hen do to have on the bus through them and were given the wrong one, who couldn't be bothered to perform anyway. We kindly requested that they just give us half of the money back (they already charged twice what a normal stripper would be) and they have just made excuse after excuse for not processing the refund. They completely disrespect customers and are a real disappointment. Please avoid or they will ruin you big day/party too.
There are plenty more reputable companies out there - please pick them and not routemasters for hire.

  • 08/13

    Date of hire (month/year)

  • london

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

Fairness123's Comment

Written on: 28/11/2013

Take them to court for the money they owe you. That's what I'm doing and it's actually quite easy to do. Go to moneyclaim.gov.uk. You dont need a solicitor and the fee is reasonable. If you win they will have to pay the fee anyway. This company is ripping everyone off and they shouldn't get away with it.

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