Not a good start to a well deserved holiday

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Rhino Car Hire www.rhinocarhire.com
★★★★☆
3.5
71.0% of users recommend this
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  • Value For Money

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TheGreenwanderer's review of Rhino Car Hire www.rhinocarhire.com

“Not a good start to a well deserved holiday”

★☆☆☆☆

written by TheGreenwanderer on 10/10/2012

We booked a car through Rhino for a holiday in Majorca and were directed to a company called GOLDCAR RENTAL. On arrival at the airport we were greeted by long ques at the desk whilst the other rental companies desks were empty. It took us longer to collect the vehicle than it did to fly from the UK to Majorca. Whilst it was frustrating for us, we did not have children with us but lots of the people in the que had toddlers and or babies so you can imagine how they felt. The staff were rude and aggressive. The vehicle had a full tank of fuel for which we were charged €85 and told to return the vehicle with an empty tank. This is nothing other than a money making excersise. We managed to use most of the fuel as we were there for two weeks but my daughter and her family had a car and were only there for one week. Unless you spend the whole week driving around the island, you will not use a full tank of diesel in one week and guess what. . . the car was returned with two thirds of a tank of fuel but no doubt the next hirer was charged for a full tank. Nothing short of a ripp off and I will not be using them again. I sent Rhino an email but surprise surprise no reply.

  • September 2012

    Date of hire (month/year)

  • Majorca

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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