Car codes/type not the same than the Car Rental

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lelejalde's review of RentalCars.com - www.rentalcars.com

“Car codes/type not the same than the Car Rental”

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written by lelejalde on 20/07/2017

I made an booking to rent a car in Miami, FL (USA). After to had to modify my previous booking because Rentalcars provided to me a wrong information from the webpage. My previous booking shows a Nissan Altima or similar (SCAR hertz code). Everybody knows that not always the car that we booked is the car that will be asigned and the rental car and they give an option to choose/offer another vehicle which belong to the same catergory. After get my confirmation via email, I called Hertz (number office appears in my booking) in order to confirm it (this is my first time using rentalcar.com) So they said that SCAR type is not a Nissan Altima, is a Chevrolet Cruze or Jetta. Altima is a FCAR type. After that I contact the rentalcar.com online support they insisted that I choose an Nissan Altima. I explain to the online support that I called to the Hertz branch and spoke with the Hertz brand manager and he confirmed that if a Altima is not available, they will offer to me a Jetta or Cruze.

In order to avoid a bad time at the Hertz counter, and also I didn't get a suitable answer from the online support, I had to modify my booking, adding more money for a Full Size car (FCAR) which is a Chevrolet Malibu.

Where in another agencies like Enterprise.com, similar car for a Nissan ALtima is a Chevrolet Malibu.

Regards

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