written by harleystar96 on 15/11/2016
I saw a deal for a Dodge Avenger on Rental cars .com and went with them because I like the Dodge. They took the balance out of my account and THEN told me they had changed the car to a family saloon not what I wanted at all. I got nowhere with customer service when I rang them and was told I would be charged £40 if I cancelled the contract (6 days before we flew out). When I arrived in the US and asked the Dollar agent why our choice of car had been changed they said that the Dodge had not been available for rental for more than a year. So Rentalcar.com offered a deal on a car that had been unavailable for more that a year.
Dollar was very good after I explained what had happened and they gave me an upgrade to a Jeep Patriarch for no extra cost.
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