written by Irma2Muller on 01/07/2016
I rented a car before we went to Europe. The staff at Europcar in France, as well as Maggiore in Italy, were fiendly and helpful.
I was shocked to hear that after I have already paid for full insurance at Rentalcars, both of the hire companies demanded large deposits on insurance, that is R10 000 at Europcar, and R31 000 at Maggiore's. I was not informed beforehand by Rentalcars of this arrangement, and I hold them responsible for my embarrassment.
I lost my first deposit because we used more mileage as 250 km per day. I was also not informed about the limit on mileage. At Maggiore extra mileage was not an issue.
I lost a small part of my deposit at Maggiore's, and I still do not know why, because both cars were delivered back without even a scratch of damage.
Next time I will rent the car from the company itself, and not Rentalcars, because they are not honest, or informing one of all the finer details.
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