My big fright

RentalCars.com - www.rentalcars.com
★★★★☆
4.0
85.0% of users recommend this
  • Customer Service

  • Value For Money

Irma2Muller's review of RentalCars.com - www.rentalcars.com

“My big fright”

★☆☆☆☆

written by Irma2Muller on 01/07/2016

I rented a car before we went to Europe. The staff at Europcar in France, as well as Maggiore in Italy, were fiendly and helpful.
I was shocked to hear that after I have already paid for full insurance at Rentalcars, both of the hire companies demanded large deposits on insurance, that is R10 000 at Europcar, and R31 000 at Maggiore's. I was not informed beforehand by Rentalcars of this arrangement, and I hold them responsible for my embarrassment.
I lost my first deposit because we used more mileage as 250 km per day. I was also not informed about the limit on mileage. At Maggiore extra mileage was not an issue.
I lost a small part of my deposit at Maggiore's, and I still do not know why, because both cars were delivered back without even a scratch of damage.
Next time I will rent the car from the company itself, and not Rentalcars, because they are not honest, or informing one of all the finer details.

  • June 2016

    Date of hire (month/year)

  • Paris, Frnace and Turin, Italy

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Excellent

    Choice of vehicles

  • Customer Service

  • Value For Money

Was this review helpful? 0 0