good price & good car; don't like auto add of extra cost

RentalCars.com - www.rentalcars.com
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JacobySchultz130's review of RentalCars.com - www.rentalcars.com

“good price and good car; don't like auto add of extra cost”

★★★☆☆

written by JacobySchultz130 on 21/04/2015

The car and service i received from the car hire company was good. However on rentalcars.com, I did not appreciate the automatic addition of full insurance coverage (an auto-ticked box in small print that needed manual unticking). Luckily I caught it at the last minute before submitting payment, when noting that my price had increased nearly 75% from the quote I chose. I do not think this is honest practice, as it is only on the last screen when submitting payment that this becomes clearly evident. Allow people to choose their coverage personally and the service provided by the site would be much more valued.

  • 12/04/15

    Date of hire (month/year)

  • south africa

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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