DO NOT ORDER FROM THIS COMPANY ! ! !

RentalCars.com - www.rentalcars.com
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hadasantebi's review of RentalCars.com - www.rentalcars.com

“DO NOT ORDER FROM THIS COMPANY ! ! ! ”

★☆☆☆☆

written by hadasantebi on 27/08/2014

Hi
More than a week has passed and still I have not received a response to this message,

I'm Still waiting for your reply!!!

Hello Reservation Team, We wish to express our great disappointment with this rental experience. we have ordered from your website with the following details - Booking Reference Number: - 327784721 car group : Mini (even though that in your rental car policy under driver age section the only group indications are A, B, C, E, G, H, R, L, Z, N, O) 1 Additional Driver. car insurance total cost of 728.47$ When we came to Guerin's Desk we have asked to - Pay additional 596 Euro for insurance, even though we already paid 135.24$, the representative explained that the reason for this is that our insurance is for US Citizens and not for people that are coming from Israel (!!?), how could we have known that?? why we haven't been noticed upfront ?? why it was OK to pay on a service which was not illegible to me??? Additional Driver would requires additional 484 euro for those reasons we have cancelled the reservation, and for those reasons we are asking to be refunded also on the cancellation fee.

Sincerely yours, Gilad Ben Bassat

  • Poor

    Condition of vehicle

  • Poor

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  • Customer Service

  • Value For Money

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