Dollar Didn´t honor the reservaation

★★★★☆
4.0 / 5
84.6% of users recommend this
  • Customer Service

  • Value For Money

fabian18's review of RentalCars.com - www.rentalcars.com

“Dollar Didn´t honor the reservaation”

Written on: 24/08/2013 by fabian18 (1 review written)

I arrived to Dollar rent a car in Phoenix Arizona, & they didn´t honor the reservation. They argue that my driver licence is not issue in UK.
I call car-hire & they put me on hold for ore tan 30 min, after that car-hire ask me to wait 2 hours to see if they can do something with an extra charge. Of course I didn´t accept and I ask for a full refund. The told me that it will be made in 5 days.
After several pone calls and a lot of emails, they told me that they will refund the money in 28 days. Finally 31days later they made the refund and the charged me 3 days rent for cancelation.
These is a terrible service, you don’t have with whom to talk in car-hire, they don’t back up the service that we pay.

  • July 2013

    Date of hire (month/year)

  • phoenix

    Country & City of hire

  • Customer Service

  • Value For Money

Visit www.rentalcars.com
Report this review
www.rentalcars.com