Never use this company. Customer service is terrible.

★★★★☆
4.0 / 5
85.0% of users recommend this
  • Customer Service

  • Value For Money

golfuser912's review of RentalCars.com - www.rentalcars.com

“Never use this company. Customer service is terrible.”

Written on: 19/08/2013 by golfuser912 (1 review written)

Booked a car with this company and all seemed well until the arrival in resort. The Budget rep began to push for an upgrade and was not at all pleasant even though disabled mother waiting to get away from airport. They tried every trick in the book with taxes, excess waiver, extra insurance. My relative booked at the same time and same dates and was trouble free. No extra costs or charges attempted.

When I returned to the UK and complained to Rentalcars. Not one point was considered and refused to look into the matter. The best option is to go direct to a hire company and question every part of the booking, in particular hidden charges but never Budget or Rentalcars.

WOULD NEVER RECOMMEND EITHER COMPANY: BUDGET OR RENTALCARS OFFER TERRIBLE SERVICE with lots of hidden charges.

  • May 2013

    Date of hire (month/year)

  • Ireland

    Country & City of hire

  • Good

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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