Written on: 23/06/2013
The actual pick up and return was very good but the price was lowered on the website the month after we booked but we were told (wrongly) that we could not have the lower price using the price match guarantee without losing the deposit. As this was more than the reduction we did not do this. When we further queried this the following month (and the price had increased again) Rentalcars would not honour the lower cost although they admitted we had been wrongly advised originally. The other quibble I have is the cross border documentation charge for taking the car into Swaziland which seems a bit expensive for a bit of paper. Overall though it is a good company to book cars with.
As rated by our community of reviewers
" Worst customer service...ruin our whole experience! " Read More
" Good price but beware at Stansted " Read More
" Fuel Full to Empty " Read More
" Easy even if you want something different! " Read More
" Visit from London-LA " Read More