Service second to none

★★★★☆
4.0 / 5
84.9% of users recommend this
  • Customer Service

  • Value For Money

purplesallylouise's review of RentalCars.com - www.rentalcars.com

“Service second to none”

Written on: 08/12/2012 by purplesallylouise (1 review written)

We walked out of Heathrow Airport and the bus was there waiting for us. Tired and weary from a long haul flight the driver was so friendly, reassuring us that she would be setting off soon. On arrival at the car rental depot she gave us clear directions to the desk.
Third in the queue and with two desks open we were at the desk in no time. The depot had a warm, comfortable waiting room and clean facilities.
The car was less than six months old, very clean and in excellent condition.
At the end of the rental period, the depot was clearly signposted, handover was quick and easy. Again clear instructions, the bus was waiting and the driver jumped from his seat to help us on with cases.
I have used three different rental firms in the last two years, there is absolutely no comparison to the the other (also well-known companies) I will definitely use Hertz again, their service was second to none.

  • November 2012

    Date of hire (month/year)

  • London Heathrow

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Excellent

    Choice of vehicles

  • Customer Service

  • Value For Money

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