Car availability at pickup

★★★★☆
4.0 / 5
85.1% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of RentalCars.com - www.rentalcars.com

“Car availability at pickup”

Written on: 05/12/2012

Booking on internet, no problem, good site easy to use. At the time of pickup, the category reserved was not available. Thrifty did not respect their part of the contract (rentalcar's subcontrator). We accepted a smaller car. Since we paid Rentalcars in advance we had to request a reimbursement from them and not from Thrifty. I am happy to say that I received the reimbursement. However it took a lot of time, after many emails and follow-up, and 2 months later, the reimbursement was made.

  • October 2012

    Date of hire (month/year)

  • Italy, Rome

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

Visit www.rentalcars.com
Report this review
www.rentalcars.com